Downtown Auto Center

Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ The business called and said they need more information before they can respond to the complaintDo you have a service order number, date you brought the car in and/or your father's name? Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Invoice date: [redacted] Invoice number: TOCSXXXXXX Name of customer: [redacted] Service advisor: [redacted] Vehicle info: [redacted] black [redacted] Total invoice $ [redacted] brought the car back to get it rechecked by the advisor who checked the oil levelHe didn't say much when he saw that the level was low, but said they'd take care of itThat was on 04/23/at 10:30amAn invoice wasn't generated for that service [redacted] called and left messages for a manager to call him back, but didn't get a response Final Business Response / [redacted] (4000, 10, 2015/05/27) */ The ASM no longer works for the dealership so we can't askWe can only read what is written on the repair order We wrote an apology letter and offered a free oil and filter service voucher for the next visit Final Consumer Response / [redacted] (2000, 12, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We'll accept this apology and thank the Revdex.com for mediating in order to come up with a resolution

Initial Business Response / [redacted] (1000, 9, 2015/08/26) */ Downtown Toyota will offer $as a goodwill gesture to the customer [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 32, 2015/12/29) */ We will issue a check to Ms [redacted] for the amount of $as per settlementThe check will be mailed out todaySorry for the delay [redacted] Service Manager Downtown Autocenter Final Consumer Response / [redacted] (2000, 43, 2016/01/20) */ Payment received

Initial Business Response / [redacted] (1000, 8, 2016/02/10) */ Business owner called and said the check has been sent Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, the business FINALLY released the check to me last week, so this matter is resolved

Initial Business Response / [redacted] (1000, 5, 2014/08/22) */ [redacted] from Downtown Auto called and said this consumer is not in there database and he has not number to call herThere is no number on the complaint so he asked the consumer call himHe does have parts for her Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I no longer choose to do business here and have already completed my recall with another businessThe point of this report isn't to get my car fixed, it is to remedy a problem of customer service and safetyNot being able to attend to urgent safety recalls due to being "locked out" from ordering (per asst manager), and not having the system in place where the company never gathers my name or number eitherIf your business cannot provide Urgent Safety Recalls you should let the consumer know right away and or remedy the issue with Toyota immediately so that you canFailing to gather customer info and failing to tell the customer you cannot preform the Recall after seven weeks and three phone calls is poor business practice and unsafe Final Business Response / [redacted] (4000, 9, 2014/09/09) */ Case# XXXXXXXX Customer: [redacted] , The recall that the customer is referring to is the CSJ recall for the Rav which is the lower control arm recallWe have no control on when Toyota releases the parts to our dealershipAs a dealership, we would love to get all the necessary parts from Toyota and perform/correct any open recalls for the customer at a timely matterIf you have any questions, you can call X-XXX-XXX-XXXX, this is the phone number of Toyota of America Final Consumer Response / [redacted] (2000, 11, 2014/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though this dealership is still not taking responsibility for its role in the delay and communication and passing the responsibility to Toyota of America, I believe both play a part

Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ Contact Name and Title: [redacted] Bus Mgr Contact Phone: XXX-XXX-XXXX We received the complaint in the mail today - the salesperson has spoke to Mr [redacted] already and has made an appointment for this Friday at Dentpro for himMr [redacted] had an appt before at the dealership and the salesperson assumed the work had been done Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/08) */ Continuation of Revdex.com Case #XXXXXXXXDealer has still neglected to complete due bill work promised at vehicle purchase in Sept Dealer has neglected to complete Due Bill work as committed to at vehicle purchaseI have attempted to contact person ( [redacted] at XXX-XXX-XXXX x***)assigned to the case following the initial Revdex.com filed complaint (#XXXXXXXX) but to no avail I am only interested in having the party complete the repairs and fulfill the contractmonths is a ridiculous amount of time to wait for this to happen

Initial Business Response /* (1000, 8, 2014/07/23) */
Concerning Ms*** *** car was inspected by Subaru tech *** on repair order #XXXXXX on July 10, @ 29,miles for a rattle type noise on accelerationI *** *** (service manager) and Subaru technicians determined
that the noise from the engine is normalAlso Ms*** road tested the vehicle with the technician *** and showed him the noise which again he explained that it was a conditionI tried to contact Ms*** and could not reach her for these concernsIf uyou have further quesstions or concerns, you can reply back or give me a call at XXX-XXX-XXXX ext ***
Initial Consumer Rebuttal /* (3000, 10, 2014/07/31) */
I am writing with an update regarding my claimThings have not been resolved and I don't want my claim closed until this is resolved
UPDATE!
I was contacted by the Downtown Auto Center (Subaru) on Saturday, July 26, Mr** said that he would be communicating with someone at Subaru America (manufacturer) about looking at my carI told him I was driving, on my way out of own, and that I would be back in town on Thursday, July 31, I told him that I needed my car, and that I couldn't keep bringing it in and leaving it , and having no results with getting rid of the noise
July 31, I received a phone call from Mr** this morningHe told me that he wanted me to come in and let another mechanic listen to the noiseI told him that I had done that four times already and the noise was still the sameHe assured me that he wasn't trying to give me the run aroundMr** said that the representative at Subaru America informed him that they were back loggedMr** said that he was going to call Subaru America again, and get back to me
Nothing has been resolved to date

Customer had vehicle here for ABS light, traction light, and hill assist light on at dashIn reference with concern, A technical service bulletin was available to correct the problemReplaced a brake light switch and recheckedConcern was repairedCustomer has a Subaru extended service
contractCustomer paid the $deductible as per agreed contract.
Every vehicle gets a courtesy tire pressure inspectionTire pressures are adjusted and set to only the vehicle manufacturer specifications not the sidewall rating on the tireIf the one tire was low, I would suggest to inspect for a nail or puncture

Initial Business Response /* (1000, 13, 2014/07/14) */
Received company response via email on 7/14/14:
thank you for your time on this matterMr*** purchased the Chevrolet Avalanche from us on 03/16/Close to a month later the transmission went out on this truckAll of the
parts and labor were covered 100% by the warranty that Mr*** purchasedThe rental car that was given to him while the repairs were being performed was also paid for by the warranty companyWe did perform an inspection on this vehicle at Daves Complete Auto Repair in OaklandWe use this shop for all of our non-Toyota and non-Subaru vehicles that we sell pre-ownedIn addition, we forwarded this document to Mr***Since all of the repairs were paid and he did not have to pay for a rental vehicle while it was being performed, Downtown Auto Center does not feel we need to provide any further compensation to Mr***I hope this helps resolve this matterPlease contact me if you have any further questions
Best,
*** ** ** ***
Initial Consumer Rebuttal /* (3000, 15, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not resolved, in fact it was over blue book value because of the issues it hasIt not only went in for just the transmisson for the second time but the first time was driver inside door handle broke in the door ( which is mechanical ) Having the vehicle in my possession, I have it detailed every week, and other issues within this automobile ariseSo this is why I say it's value should be under blue book value
If I pay over $20,I should receive $20,worthIf this is reputable company they should stand by what they sell you, not rip you off
Final Business Response /* (4000, 17, 2014/07/31) */
The business stands by their original response with nothing to add
Final Consumer Response /* (4200, 19, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company and most company's are supposed to look at a buyer with customer satisfactionWell that did not to pertain to meSo now I have to make sure all buyers beware of purchasing from this dealershipI will have to make sure they have a negative review every week, every month, every year, till I'm satisfiedEven if I have to stand out in front of this establishment with a sign saying this company is owned by crooks and LiarsThe greatest thing about it is I can go right up to the customers and tell them exactly what they need to look out forBad customer service, strong arm you into purchasing, lies upon lies when asking certain questionsI'm not going to be done with this company till I'm satisfied

Initial Business Response /* (1000, 5, 2015/04/30) */
The business called and said they need more information before they can respond to the complaint. Do you have a service order number, date you brought the car in and/or your father's name?
Initial Consumer Rebuttal /* (3000,...

7, 2015/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Invoice date: [redacted]
Invoice number: TOCSXXXXXX
Name of customer: [redacted]
Service advisor: [redacted]
Vehicle info: [redacted] black [redacted]
Total invoice $59.95
[redacted] brought the car back to get it rechecked by the advisor who checked the oil level. He didn't say much when he saw that the level was low, but said they'd take care of it. That was on 04/23/15 at 10:30am. An invoice wasn't generated for that service. [redacted] called and left messages for a manager to call him back, but didn't get a response.
Final Business Response /* (4000, 10, 2015/05/27) */
1. The ASM no longer works for the dealership so we can't ask. We can only read what is written on the repair order.
2. We wrote an apology letter and offered a free oil and filter service voucher for the next visit.
Final Consumer Response /* (2000, 12, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We'll accept this apology and thank the Revdex.com for mediating in order to come up with a resolution.

Initial Business Response /* (1000, 5, 2014/08/22) */
[redacted] from Downtown Auto called and said this consumer is not in there database and he has not number to call her. There is no number on the complaint so he asked the consumer call him. He does have parts for her.
Initial Consumer...

Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer choose to do business here and have already completed my recall with another business. The point of this report isn't to get my car fixed, it is to remedy a problem of customer service and safety. Not being able to attend to urgent safety recalls due to being "locked out" from ordering (per asst manager), and not having the system in place where the company never gathers my name or number either. If your business cannot provide Urgent Safety Recalls you should let the consumer know right away and or remedy the issue with Toyota immediately so that you can. Failing to gather customer info and failing to tell the customer you cannot preform the Recall after seven weeks and three phone calls is poor business practice and unsafe.
Final Business Response /* (4000, 9, 2014/09/09) */
Case# XXXXXXXX
Customer: [redacted]
,
The recall that the customer is referring to is the CSJ recall for the Rav 4 which is the lower control arm recall. We have no control on when Toyota releases the parts to our dealership. As a dealership, we would love to get all the necessary parts from Toyota and perform/correct any open recalls for the customer at a timely matter. If you have any questions, you can call X-XXX-XXX-XXXX, this is the phone number of Toyota of America.
Final Consumer Response /* (2000, 11, 2014/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though this dealership is still not taking responsibility for its role in the delay and communication and passing the responsibility to Toyota of America, I believe both play a part.

Complaint: 1[redacted]I am rejecting this response because:
 
Again, Subaru continues to make excuses for their negligence. First: Tire pressure is not checked as "a courtesy", it is REQUIRED by State law.
In my complaint (obviously not read thoroughly) it states ALL FOUR of my tires were low - considerably low at that. Each tire was between 15-25 PSI when the tire max load is 44 PSI.
Subaru was negligent and ONCE AGAIN did not perform the service they are under contract/required by law to do.
 
Stop with the excuses.Sincerely,[redacted]

Initial Business Response /* (1000, 9, 2015/08/26) */
Downtown Toyota will offer $200.00 as a goodwill gesture to the customer [redacted].
Initial Consumer Rebuttal /* (2000, 11, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Final Business Response /* (4000, 32, 2015/12/29) */
We will issue a check to Ms. [redacted] for the amount of $299.00 as per settlement. The check will be mailed out today. Sorry for the delay.
[redacted]
Service Manager
Downtown Autocenter
Final Consumer Response /* (2000, 43, 2016/01/20) */
Payment received

Initial Business Response /* (1000, 8, 2016/02/10) */
Business owner called and said the check has been sent.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, the business FINALLY released the...

check to me last week, so this matter is resolved.

Initial Business Response /* (1000, 5, 2014/12/15) */
Contact Name and Title: [redacted] Bus Mgr
Contact Phone: XXX-XXX-XXXX
We received the complaint in the mail today - the salesperson has spoke to Mr. [redacted] already and has made an appointment for this Friday at Dentpro for him. Mr....

[redacted] had an appt before at the dealership and the salesperson assumed the work had been done.
Initial Consumer Rebuttal /* (3000, 11, 2015/05/08) */
Continuation of Revdex.com Case #XXXXXXXX. Dealer has still neglected to complete due bill work promised at vehicle purchase in Sept 2014.
Dealer has neglected to complete Due Bill work as committed to at vehicle purchase. I have attempted to contact person ([redacted] at XXX-XXX-XXXX x[redacted])assigned to the case following the initial Revdex.com filed complaint (#XXXXXXXX) but to no avail.
I am only interested in having the party complete the repairs and fulfill the contract. 9 months is a ridiculous amount of time to wait for this to happen

Initial Business Response /* (1000, 5, 2016/01/20) */
This is in reference to a complaint that was filed two years ago on January 27, 2014; there was a dispute in regard to Repair Order # XXXXXX. We have tried to contact the customer at the phone number provided, (XXX)XXX-XXXX, but the phone...

number is inoperable.
We want to come to an appropriate resolution and need more information on the customer,