Downtown Clothing Store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never stated that I wore the jacket while skiingIn fact, I haven't skied since I wore the jacket for an hour, maybe minutes while in [redacted] The coat was not warm enough so I borrowed a coat from a friend and stopped wearing the one in questionThe jacket attracted a lot of fuzz but it was not dirtyA lint roller would quickly remove the "dirt" the manager mentionedI wanted to exchange the coat for a warmer one and was prepared to spend more money to do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern, My name is ** *** and I am the *** of downtown clothing store.Since the coat was worn I can't resell it.I am willing to give the complainant store credit upon the return of her jacket.The store credit can be use towards the purchase of any jacket I have in the store this year or if she prefers next year Thank You, ** ***

To whom it may concern, My name is ** *** and I am the *** of downtown clothing store.I am sending this letter in response to complaint id# ***.The customer *** *** stated
to me that she went skiing in *** wearing the jacket.Upon inspecting the jacket myself I found the jacket dirty.It could not be resold and in my opinion was worn numerous times.We have been in business for years and our reputation is impeccableThank you, ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I never stated that I wore the jacket while skiing. In fact, I haven't skied since 2006. I wore the jacket for an hour, maybe 90 minutes while in [redacted]. The coat was not warm enough so I borrowed a coat from a friend and stopped wearing the one in question. The jacket attracted a lot of fuzz but it was not dirty. A lint roller would quickly remove the "dirt" the manager mentioned. I wanted to exchange the coat for a warmer one and was prepared to spend more money to do so. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I bought a coat from this store on 1/**/15. The receipt states no refunds, only store credit or exchanges within 2 weeks of purchase date, with store tags still attached. The receipt doesn't mention worn or unworn merchandise, nor did I see any signs inside indicating this. I attempted to exchange the coat in order to get one that is warmer and attracts less lint and fuzz. However, the owner refused because I had worn the coat (it was worn for about an hour, long enough for me to determine it wasn't warm enough and I'd need a different coat).Desired Settlement: I want to exchange this coat for a warmer one or receive a store credit for the amount on my receipt (approx $283).

Business

Response:

To whom it may concern, My name is [redacted] and I am the [redacted] of downtown clothing store.I am sending this letter in response to complaint id# [redacted].The customer [redacted] stated to me that she went skiing in [redacted] wearing the jacket.Upon inspecting the jacket myself I found the jacket dirty.It could not be resold and in my opinion was worn numerous times.We have been in business for 34 years and our reputation is impeccable. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never stated that I wore the jacket while skiing. In fact, I haven't skied since 2006. I wore the jacket for an hour, maybe 90 minutes while in [redacted]. The coat was not warm enough so I borrowed a coat from a friend and stopped wearing the one in question. The jacket attracted a lot of fuzz but it was not dirty. A lint roller would quickly remove the "dirt" the manager mentioned. I wanted to exchange the coat for a warmer one and was prepared to spend more money to do so.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern, My name is [redacted] and I am the [redacted] of downtown clothing store.Since the coat was worn I can't resell it.I am willing to give the complainant store credit upon the return of her jacket.The store credit can be use towards the purchase of any jacket I have in the store this year or if she prefers next year Thank You, [redacted]