Downtown Garage, Inc

Thank you for contacting us at Downtown Garage, IncWe regret the problems that Mr*** has experienced do to an unplugged cooling fanWe are glad that Mr*** discovered the problem and had it fixedI would like to state that Downtown Garage warrants all of it workmanship for as long as
you own the carWhile we accept that we removed and reinstalled the radiator and that during the process the cooling fan has to be unplugged and plugged back and that our tech did not plug the fan back in or did not pluck it back in far enough for it to attached properlyTherefore we will reimburse Mr*** for the time that the dealership charged him to have it plugged back in which takes about a minutePlus we will pay him a added $** for his time and head aches in getting it diagnosedThe reason we did not agree to reimburse him for the entire removal and re-install was the hours charged was for the entire job for the radiator removal which encompasses a lot more than just unplugging and plugging in the fanTherefore if Mr*** brings us a bill for the plugging in of the fan (which again take about a minute) we will pay him for it and the extra $**.00. We hope that this will settle Mr*** complaintI would also point out, if Mr*** does have us repair his car in the future, (which we hope he does) if there is a problem he can bring the car back to us and we will gladly take care of it

I contacted Mr*** today and agreed that we would reimburse him the full $***.** as the we did not complete the repair properlyWe will put a check in the mail today which will probably not go out until tomorrow

I contacted Mr*** today and agreed that we would reimburse him the full $as the we did not complete the repair properlyWe will put a check in the mail today which will probably not go out until tomorrow

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Legally speaking this is a breach of contract issue.  In dispute were two elements to the breach.  Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed 2.3 hours of mechanical labor at $** an hour or $[redacted].**.  At least we agree on element 1 a breach occurred.   Element 2 in a breach of contract dispute is whether the breach is CRITICAL.   Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minute. My position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for 3 overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan.   While I personally spent $** or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan.  However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $[redacted].**, I am seeking in damages from Downtown Garage.  
Regards,[redacted]

Thank you for contacting us at Downtown Garage, Inc. We regret the problems that Mr. [redacted] has experienced do to an unplugged cooling fan. We are glad that Mr. [redacted] discovered the problem and had it fixed. I would like to state that Downtown Garage warrants all of it workmanship for as long as...

you own the car. While we accept that we removed and reinstalled the radiator and that during the process the cooling fan has to be unplugged and plugged back and that our tech did not plug the fan back in or did not pluck it back in far enough for it to attached properly. Therefore we will reimburse Mr. [redacted] for the time that the dealership charged him to have it plugged back in which takes about a minute. Plus we will pay him a added $50 for his time and head aches in getting it diagnosed. The reason we did not agree to reimburse him for the entire removal and re-install was the 2.5 hours charged was for the entire job for the radiator removal which encompasses a lot more than just unplugging and plugging in the fan. Therefore if Mr. [redacted] brings us a bill for the plugging in of the fan (which again take about a minute)  we will pay him for it and the extra $50.00. We hope that this will settle Mr. [redacted] complaint. I would also point out, if Mr. [redacted] does have us repair his car in the future, (which we hope he does) if there is a problem he can bring the car back to us and we will gladly take care of it.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Legally speaking this is a breach of contract issue.  In dispute were two elements to the breach.  Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed 2.3 hours of mechanical labor at $85 an hour or $199.50.  At least we agree on element 1 a breach occurred.   Element 2 in a breach of contract dispute is whether the breach is CRITICAL.   Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minute.   My position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for 3 overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan.   While I personally spent $20 or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan.  However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $199.50, I am seeking in damages from Downtown Garage.  
Regards,
[redacted]

I contacted Mr. [redacted] today and agreed that we would reimburse him the full $[redacted].** as the we did not complete the repair properly. We will put a check in the mail today which will probably not go out until tomorrow.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Legally speaking this is a breach of contract issue.  In dispute were two elements to the breach.  Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed 2.3 hours of mechanical labor at $85 an hour or $199.50.  At least we agree on element 1 a breach occurred.   Element 2 in a breach of contract dispute is whether the breach is CRITICAL.   Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minute.   My position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for 3 overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan.   While I personally spent $20 or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan.  However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $199.50, I am seeking in damages from Downtown Garage.  
Regards,
[redacted]

Review: On August 22, I took my car, a 2016 [redacted] Accent into Downtown Garage for insurance appraisal and repairs due to sliding into a deep ditch on August 15. On September 10, I picked up my car, which was supposedly fully repaired and reassembled at a total cost of $3406.65 My deductible was $500 which I paid on my credit card. After driving 3 miles, my 2016 [redacted] Accent began to overheat. I was able to cool the engine by running the heater. I also purchased and added some anti-freeze premixed with 50% water as radiator fluid. After adding the fluid, I experienced a second overheating event that day. The next morning I checked the radiator fluid and it was not leaking. On Tuesday, the 12th of September, I took the car to [redacted] dealer service of Fredericksbur for an oil change and 15K service, which I thought might resolve the overheating issue. However, later that afternoon, I experience a 3rd overheating event. On Tuesday, the 13th of September, I returned to [redacted] dealer service of Fredericksburg for a full diagnostic of the overheating issue. [redacted] dealer service of Fredericksburg found that the main cooling fan had been unplugged and had been neglected to be plugged back in by Downtown Garage, Inc. Later on Tuesday, I reviewed the detailed receipt from Downtown Garage, Inc. and found a charge of 2.30 hours of mechanical labor at $85 an hour for removing and reinstalling the radiator assembly. So, I called Downtown Garage Inc. and spoke with Wanda. She was very cordial but refused to refund the $195.50 for removing and reinstalling the radiator assembly.Desired Settlement: Refund of $195.50 since the removal and reinstall of the radiator assembly neglected to include the reconnection of the power to the main cooling fan.

Business

Response:

Thank you for contacting us at Downtown Garage, Inc. We regret the problems that Mr. [redacted] has experienced do to an unplugged cooling fan. We are glad that Mr. [redacted] discovered the problem and had it fixed. I would like to state that Downtown Garage warrants all of it workmanship for as long as you own the car. While we accept that we removed and reinstalled the radiator and that during the process the cooling fan has to be unplugged and plugged back and that our tech did not plug the fan back in or did not pluck it back in far enough for it to attached properly. Therefore we will reimburse Mr. [redacted] for the time that the dealership charged him to have it plugged back in which takes about a minute. Plus we will pay him a added $50 for his time and head aches in getting it diagnosed. The reason we did not agree to reimburse him for the entire removal and re-install was the 2.5 hours charged was for the entire job for the radiator removal which encompasses a lot more than just unplugging and plugging in the fan. Therefore if Mr. [redacted] brings us a bill for the plugging in of the fan (which again take about a minute) we will pay him for it and the extra $50.00. We hope that this will settle Mr. [redacted] complaint. I would also point out, if Mr. [redacted] does have us repair his car in the future, (which we hope he does) if there is a problem he can bring the car back to us and we will gladly take care of it.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Legally speaking this is a breach of contract issue. In dispute were two elements to the breach. Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed 2.3 hours of mechanical labor at $85 an hour or $199.50. At least we agree on element 1 a breach occurred. Element 2 in a breach of contract dispute is whether the breach is CRITICAL. Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minute. My position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for 3 overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan. While I personally spent $20 or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan. However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $199.50, I am seeking in damages from Downtown Garage.

Regards,

Business

Response:

I contacted Mr. [redacted] today and agreed that we would reimburse him the full $195.50 as the we did not complete the repair properly. We will put a check in the mail today which will probably not go out until tomorrow.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,