Thank you for contacting us at Downtown Garage, IncWe regret the problems that Mr [redacted] has experienced do to an unplugged cooling fanWe are glad that Mr [redacted] discovered the problem and had it fixedI would like to state that Downtown Garage warrants all of it workmanship for as long as you own the carWhile we accept that we removed and reinstalled the radiator and that during the process the cooling fan has to be unplugged and plugged back and that our tech did not plug the fan back in or did not pluck it back in far enough for it to attached properlyTherefore we will reimburse Mr [redacted] for the time that the dealership charged him to have it plugged back in which takes about a minutePlus we will pay him a added $for his time and head aches in getting it diagnosedThe reason we did not agree to reimburse him for the entire removal and re-install was the hours charged was for the entire job for the radiator removal which encompasses a lot more than just unplugging and plugging in the fanTherefore if Mr [redacted] brings us a bill for the plugging in of the fan (which again take about a minute) we will pay him for it and the extra $We hope that this will settle Mr [redacted] complaintI would also point out, if Mr [redacted] does have us repair his car in the future, (which we hope he does) if there is a problem he can bring the car back to us and we will gladly take care of it
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Legally speaking this is a breach of contract issue In dispute were two elements to the breach Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed hours of mechanical labor at $an hour or $ At least we agree on element a breach occurred Element in a breach of contract dispute is whether the breach is CRITICAL Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minute My position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan While I personally spent $or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $199.50, I am seeking in damages from Downtown Garage Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Legally speaking this is a breach of contract issue In dispute were two elements to the breach Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed hours of mechanical labor at $ [redacted] an hour or $***.** At least we agree on element a breach occurred Element in a breach of contract dispute is whether the breach is CRITICAL Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minuteMy position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan While I personally spent $ [redacted] or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $***.**, I am seeking in damages from Downtown Garage Regards, [redacted]
Thank you for contacting us at Downtown Garage, IncWe regret the problems that Mr [redacted] has experienced do to an unplugged cooling fanWe are glad that Mr [redacted] discovered the problem and had it fixedI would like to state that Downtown Garage warrants all of it workmanship for as long as you own the carWhile we accept that we removed and reinstalled the radiator and that during the process the cooling fan has to be unplugged and plugged back and that our tech did not plug the fan back in or did not pluck it back in far enough for it to attached properlyTherefore we will reimburse Mr [redacted] for the time that the dealership charged him to have it plugged back in which takes about a minutePlus we will pay him a added $for his time and head aches in getting it diagnosedThe reason we did not agree to reimburse him for the entire removal and re-install was the hours charged was for the entire job for the radiator removal which encompasses a lot more than just unplugging and plugging in the fanTherefore if Mr [redacted] brings us a bill for the plugging in of the fan (which again take about a minute) we will pay him for it and the extra $We hope that this will settle Mr [redacted] complaintI would also point out, if Mr [redacted] does have us repair his car in the future, (which we hope he does) if there is a problem he can bring the car back to us and we will gladly take care of it
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Legally speaking this is a breach of contract issue In dispute were two elements to the breach Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed hours of mechanical labor at $an hour or $ At least we agree on element a breach occurred Element in a breach of contract dispute is whether the breach is CRITICAL Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minute My position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan While I personally spent $or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $199.50, I am seeking in damages from Downtown Garage Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Legally speaking this is a breach of contract issue In dispute were two elements to the breach Downtown Garage concedes that a breach occurred, that is that they failed to properly reconnect electric power to the main cooling fan, as part of disassembling and reinstalling the radiator assembly, for which I was billed hours of mechanical labor at $ [redacted] an hour or $***.** At least we agree on element a breach occurred Element in a breach of contract dispute is whether the breach is CRITICAL Downtown garage continues to dispute this element because according to Downtown Garage reconnecting electric power to the main cooling fan only takes a minuteMy position is that the breach is critical, because I was down the road in traffic at risk of life and limb, for myself, my passengers and the other vehicles on the road; for overheating events before I was able to determine and correct the cause of the overheating by reconnecting power to the main cooling fan While I personally spent $ [redacted] or radiator fluid trying to cool the first two overheating events, I do not have a separate charge from [redacted] for the reconnection of the main cooling fan However, I could provide the bill from [redacted] for the 15k mile service, which is in excess of the $***.**, I am seeking in damages from Downtown Garage Regards, [redacted]