Complaint: [redacted] I am rejecting this response because:? To start off I can understand Ray's Trucking Service's ? position to a certain extent.? ? But after having owned vehicles for over years I have set up certain rules for myself when it comes to having service performed on my vehicles.? Number one rule is to never go back to a service shop after bad service has been performed.? If a mechanic can't get it right the first time chances are the next time won't be much better.? Number two rule is always go to the most qualified shop for the particular repair needed.? To put it bluntly Ray's Truck Service isn't the most qualified differential repair shop in Spokane, Washington.? The two best service shops for differential repair in Spokane, Washington are shops owned by [redacted] and [redacted] .? Both of these guys are experts at differential repair.? The reason being they have decades of experience.? I would have had my vehicle's differential work performed at either one of these shops if Ray's Truck Service hadn't went ahead and performed the work on the differential without first calling me on my cell phone, after I had told Rick at Ray's Truck Service to call me with a diagnosis of the suspected worn u-joint problem.? I have never taken a vehicle to a service shop and had a company just go ahead and repair a vehicle without first giving me an estimate.? That is bad business.? A total lack of respect towards their customers.? For these reasons I will never go back to Ray's Truck Service in the future.? Thank you Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:? To start off I can understand Ray's Trucking Service's ? position to a certain extent.? ? But after having owned vehicles for over years I have set up certain rules for myself when it comes to having service performed on my vehicles.? Number one rule is to never go back to a service shop after bad service has been performed.? If a mechanic can't get it right the first time chances are the next time won't be much better.? Number two rule is always go to the most qualified shop for the particular repair needed.? To put it bluntly Ray's Truck Service isn't the most qualified differential repair shop in Spokane, Washington.? The two best service shops for differential repair in Spokane, Washington are shops owned by [redacted] and [redacted] .? Both of these guys are experts at differential repair.? The reason being they have decades of experience.? I would have had my vehicle's differential work performed at either one of these shops if Ray's Truck Service hadn't went ahead and performed the work on the differential without first calling me on my cell phone, after I had told Rick at Ray's Truck Service to call me with a diagnosis of the suspected worn u-joint problem.? I have never taken a vehicle to a service shop and had a company just go ahead and repair a vehicle without first giving me an estimate.? That is bad business.? A total lack of respect towards their customers.? For these reasons I will never go back to Ray's Truck Service in the future.? Thank you Sincerely, [redacted]