Doxon Toyota of Auburn

Complaint: [redacted] I am rejecting this response because: First of all, my rebuilt engine with only miles on it blew up less than 1/mile away from their dealershipOnly after I threatened Revdex.com and AG complaints did they ask what I thought was fairI said Fair would be driving my car out in the same condition I drove it in asMr [redacted] said fair enoughSo, I thought I was getting a rebuilt motorThey said they would put in a 130,mile used motor in and replace bearings and sealsYes, I agreed after he said month ultd warranty, but after only miles, the engine failed againI had [redacted] at [redacted] in Seattle(who rebuilt the 1st engine) look at it and he said they found the cheapest junk they could and put it in to shut me upHe was rightThey didn't fulfill their obligation, because they blew my engine the first time, if they really thought it wasn't their fault, they wouldn't have agreed to anythingThe bottom line is regardless of what I accepted grom them, they didn't replace apples with apples and they are much more experienced at negotiating than some lone customer like meI think the complaint should stick and I have correspondence by [redacted] that agrees with my opinionI also consulted the owner [redacted] at [redacted] who said any decent dealership would have not put their good customer through the ringer like this and fixed the engine right the first timeI guess that speaks to the integrity of DoxonIf they are able to convince the Revdex.com to quash thus complaint, how many others are there that were brushed under the carpet?

Dear ***, my name is David S [redacted] - [redacted] I had thought the system was signing my name to all responses, sorry for the misunderstandingOnce again I apologize for the whole situationDuane W [redacted] and I both spoke to each employee about your feeling that you were bulliedEach employee apologized for you feeling that way, neither one of them felt that they were bullying you in any wayThey felt that the communication between all three of you went wellOnce again I do apologize for you feeling that wayAs a good will measure I will be sending you a check for $and also the filters you requestedWe will send them to the address we have on fileOnce again, my apologies for this situation

Hello ***, my name is David S [redacted] - [redacted] , I am in the HR DepartmentDuane W***, our Service Manager left you a message yesterday and I was wondering if you could either call him at your earliest convenience or give me a date, time and phone number that would work for you, where he could call youHe would like to talk to you concerning the situation

Complaint: ***I am partially rejecting this response because: Doxon says they "give every opportunity for the customer to inspect the vehicle"How about giving the customer the truth about the condition of the vehicle prior to them buying a four hour bus ride ticket to their dealership - believing the vehicle is in "excellent condition"Is lying to the customer their standard business practice just to get customers in the door?I accept the seat-belt solution but I think there should be some form of satisfaction regarding non-disclosure of damage due to an apparent accident the vehicle has been inHow could they say "clean Carfax report" when they are a dealership and have inspected the vehicle and not disclose accident damage to Carfax? Non-disclosure is lying in itself and outright lying about the condition - I find that unacceptable and at worst, fraudulentI am finding some bumper parts and the lower right body panel loose and not aligning properlySincerely,*** ***

In addition to *** *** request for receipts which are attached, also attached is the entire email chain between me and *** *** of Doxon ToyotaThere is no warranty document, only what is mentioned in this chain by himI have attached the copy of the receipt I got from the first time I picked the car up after Doxon blew my motorThey wouldn’t work on it again when it blew after they “didn’t fix it” the first timeIt barely had miles on it, even though it was past the month warranty and that's my fault for not driving it through our record heat Summer(it doesn't have A/C), but their GM Craig even agreed with me on the phone that he wouldn't have driven it during that time tooMy argument and complaint essentially is that if they fixed it right the first time, it would have lasted longer than miles, but they were cheap, with complete disregard for their customer and are being dishonest by saying they lived up to their end of the bargain. I just want this complaint to stick, because everyone should be held accountable for their actions and they’ve skated around that by doing less than acceptable work

Complaint: [redacted]I am rejecting this response because: Doxon Toyota needs to respond in writing.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: First of all, my rebuilt engine with only 5000 miles on it blew up less than 1/2 mile away from their dealership. Only after I threatened Revdex.com and AG complaints did they ask what I thought was fair. I said Fair would be driving my car out in the same condition I drove it in as. Mr. [redacted] said fair enough. So, I thought I was getting a rebuilt motor. They said they would put in a 130,000 mile used motor in and replace bearings and seals. Yes, I agreed after he said 3 month ultd warranty, but after only 1000 miles, the engine failed again. I had [redacted] at [redacted] in Seattle(who rebuilt the 1st engine) look at it and he said they found the cheapest junk they could and put it in to shut me up. He was right. They didn't fulfill their obligation, because they blew my engine the first time, if they really thought it wasn't their fault, they wouldn't have agreed to anything. The bottom line is regardless of what I accepted grom them, they didn't replace apples with apples and they are much more experienced at negotiating than some lone customer like me. I think the complaint should stick and I have correspondence by [redacted] that agrees with my opinion. I also consulted the owner [redacted] at [redacted] who said any decent dealership would have not put their good customer through the ringer like this and fixed the engine right the first time. I guess that speaks to the integrity of Doxon. If they are able to convince the Revdex.com to quash thus complaint, how many others are there that were brushed under the carpet?

Complaint: [redacted]I am rejecting this response because:
It is unclear who this response is from at Doxon Toyota. I need a name and contact info as to who is responding. This response is a method to derail the real compliant of being bullied at Doxon Toyota. The time stamps have nothing to do as to how I was treated while being there. You failed to address the technician and Amiee bullying me about my car does not have a cabin air filter. The time they took in being argumentative the work could have been accomplished. I called a week in advance to get on record that I definitely want a cabin air filter change and not just the boxes checked off on the sheet. I reiterated this when I arrived on 11/25/15. After my car was so called serviced, the tech said he found the cabin air filter and it had a TINY bit of dirt. So he just tapped it out and/or shook it out. Pictures attached, looks pretty dirty to me. After leaving the dealership I noticed nothing in my glove box had been moved. This is what started me to look at the lies I was told from Doxon Toyota. As you know, the glove box has to be pulled down to remove the air filter. Your tech is not a very good liar, neither is Amiee. She said according to her records that ONLY go back to 2010 they have NEVER, EVER sold me a cabin air filter. My records directly from Doxon Toyota show Amiee processed my service and checked me out, charged me for a cabin air filter on 3/22/11.
By the way your sheet showing what was looked at including my engine air filter is a pack of lies. If you take it out to look at it; it would only take minutes to install a new one. Why put dirty ones back in? I included pictures of my cabin air filter and engine air filter taken with the help of the Titus Will Service Dept. (witnesses) They were shocked as to what they saw. Pictures attached.
Unfortunately for Amiee's pack of lies she said Doxon Toyota has NEVER, EVER sold me a cabin air filter. My service records show Amiee processed my service on 3/22/11 and she charged me for a cabin air filter. I have several records showing Doxon Toyota changing my cabin air filter. Titus Will did my service on 11/28/15 the service Doxon Toyota failed to do on 11/25/15. This cost was $73.47. I would like to get reimbursed for this. Whoever responded to my compliant is trying to put the blame on my. However, all my records and pictures provide the truth.
 
 
 
Sincerely,[redacted]

Dear [redacted], my name is David S[redacted]-[redacted]. I had thought the system was signing my name to all responses, sorry for the misunderstanding. Once again I apologize for the whole situation. Duane W[redacted] and I both spoke to each employee about your feeling that you were bullied. Each employee apologized for you feeling that way, neither one of them felt that they were bullying you in any way. They felt that the communication between all three of you went well. Once again I do apologize for you feeling that way. As a good will measure I will be sending you a check for $73.47 and also the filters you requested. We will send them to the address we have on file. Once again, my apologies for this situation.

Hello [redacted], my name is David S[redacted], I am in the HR Department. Duane W[redacted], our Service Manager left you a message yesterday and I was wondering if you could either call him at your earliest convenience or give me a date, time and phone number that would work for you, where he...

could call you. He would like to talk to you concerning the situation.

We give every opportunity for a customer to inspect and check out the vehicle that they are planning to purchase. However, concerning the seat belts, if that was overlooked it needs to be addressed. We would like the customer to take the vehicle to a locate Toyota Dealership and we...

will work with that dealership to replace the seat belts. We would need pictures to be taken of the seat belts prior to the replacement. Please have the customer call [redacted] and ask for our Used Car Manager, Chris B[redacted] to work out the specifics of getting them replaced.