As is vehicles are sold without any warranty which is why we required the customer the sign his name eight different times on the documents that we provided in our previous submission Specifically on page of our submission, we disclaimed all warranties and had the customer sign this one document three times We did balance the tires at the customer's request but if the tires were bad, why wouldn't he have asked us to replace them as a condition of taking delivery? Page of our submission clearly states that the customer agreed that we did not owe him anything at the time of delivery Our position stands that we do not owe the customer anything and that he was clearly aware of the full condition of the vehicle that he purchased
To whom it may concern:Attached please find documents from [redacted] transaction The first page is the vehicle invoice which shows that vehicle which he purchased was an event vehicle which was used then re-invoiced to the dealership at a discount Page is the Delivery Report which shows that the dealership owed [redacted] *** nothing after the sale Lastly page shows that the dealership included at cost a year 60,mile warranty The standard Cadillac manufacturer warranty was years and 50,miles [redacted] *** received a year 60,mile warranty which is 10,additional miles over and above the factory warranty Because our client received a more comprehensive warranty than was offered by the manufacturer, Crestmont does not see that there is any other obligation owed Thank you very much
Our records show that the vehicle was sold on August and the title transfer was completed on September 9th We sent a copy to the customer and the bank that same day September 9, which is well in advance of the day title transfer required by the state It would have been processed sooner but the customer's check for $1,was returned for non sufficient funds which caused a delay in our title transfer If there were mechanical issues, the platinum warranty would have covered those items All of the documents that we provided explained our position and unfortunately it appears that the customer's local dealer sold service work which wasn't necessary We can't be responsible for added service work purchased days after taking delivery and signing a conditional delivery agreement which stated that Crestmont did not owe anything after delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They are lying Attached are two text messages that I sent to Matt dated Sept and Sept I notified them as soon as the problems were noticed The reason the repairs weren't done until days later was because they never sent me the signed paperwork, and I had to call them to get them to send it to me I couldn't get the title changed until I had the paperwork and couldn't get the repairs done until the title was changedI have a postmarked envelope showing that the documents weren't mailed to me until the end of September The time between when I got the paperwork and had the repairs done was the time it took to get the title transferred I also have documentation of service appointments that I made and rescheduled because they didn't send the information to me They are also lying about talking to someone at my Infiniti dealership I insisted on nothing He told me the car wouldn't pass inspection without the repairs and that if the brakes and rotors weren't fixed it could cause other problems with the vehicle Considering that these were issues that existed when I picked up the vehicle (and that I have documentation where Crestmont said they would work with me to resolve these issues, which I can also send if necessary), I believe they should have been corrected before the vehicle was sold I am sure that I can get further documentation from my Infiniti dealership who told me that they never should have sold me a car in that condition and from the notary who did my title transfer and had to deal with Crestmont's incompetence Regards, [redacted]
To whom it may concern:Please reference our attachment The first three pages are the vehicle's complete warranty history within General Motor's Global Warranty System On page 2, you will see where this VIN has a $deductible GMPP Major Guard Warranty which started at miles and covers the VIN until 60,miles It started on 02/07/and will expire on 02/07/ This four year 60,mile coverage is the same time period as a new vehicle warranty and 10,more miles than the standard new vehicle warranty Pages and detail the Major Guard Warranty On the right side of page within the starred section, the coverage is defined This is not simply a powertrain warranty This is a premium vehicle service contract Since the vehicle was purchased on 02/07/and this GMPP Major Guard coverage started on that same date, the vehicle has a longer warranty than a regular new vehicle There is no penalty for purchasing a special event vehicle where the warranty started prior to the date of purchase because of the GMPP Major Guard warranty
Attached please find the documents from Mr [redacted] 's purchase Page is the retail buyers order where on the top right quadrant, we hand wrote the vehicle "As Is" and Mr [redacted] acknowledged with his signature Page is the front side of our [redacted] sticker which shows As Is with no warranty Page is the back side of the [redacted] sticker where Mr [redacted] acknowledged with his signature Page is our Disclaimer of Warranties document which clearly explains that the vehicle is being sold As Is and has no warranties Mr [redacted] acknowledged this document with three separate signatures Page is our delivery report which Mr [redacted] signed acknowledging that the dealer owed no items past delivery Mr [redacted] drove to Cleveland from Minnesota because the vehicle that we had for sale was a twenty three (23) year old vehicle with only 37,miles which makes it a very unique asset Before he took delivery he requested that we have four dents removed, perform a tire balance and an oil change We performed all three services at his request and we gave him a discount on the vehicle Our vehicle description online made no mention of new tires Here is our description that was online at the time that Mr [redacted] purchased the vehicle "**DEVILLE MOCK TOP ONLY 37,MILES [redacted] Right of entry is just right Make haste Be the talk of the town when you roll down the street in this low-mileage Cadillac DeVille With plenty of passenger room, you won't have to worry about being cramped when it's more than just you in the car Serviced with a multi point inspection process Home of Live ***et Pricing! See why our Pre-Owned vehicles have the most competitive prices on the Internet We offer a streamlined sales process, factory trained sales and service personnel, body shop and parts department A good car, a great value and an outstanding dealership That's the Crestmont difference."Because Mr [redacted] purchased this vehicle as is, we do not feel a reimbursement is necessary Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for bringing this to our attention as we were not aware of the situation We will contact the customer and promptly refund this deposit Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
As is vehicles are sold without any warranty which is why we required the customer the sign his name eight different times on the documents that we provided in our previous submission Specifically on page of our submission, we disclaimed all warranties and had the customer sign this one document three times We did balance the tires at the customer's request but if the tires were bad, why wouldn't he have asked us to replace them as a condition of taking delivery? Page of our submission clearly states that the customer agreed that we did not owe him anything at the time of delivery Our position stands that we do not owe the customer anything and that he was clearly aware of the full condition of the vehicle that he purchased
To whom it may concern:Attached please find documents from [redacted] transaction The first page is the vehicle invoice which shows that vehicle which he purchased was an event vehicle which was used then re-invoiced to the dealership at a discount Page is the Delivery Report which shows that the dealership owed [redacted] *** nothing after the sale Lastly page shows that the dealership included at cost a year 60,mile warranty The standard Cadillac manufacturer warranty was years and 50,miles [redacted] *** received a year 60,mile warranty which is 10,additional miles over and above the factory warranty Because our client received a more comprehensive warranty than was offered by the manufacturer, Crestmont does not see that there is any other obligation owed Thank you very much
Our records show that the vehicle was sold on August and the title transfer was completed on September 9th We sent a copy to the customer and the bank that same day September 9, which is well in advance of the day title transfer required by the state It would have been processed sooner but the customer's check for $1,was returned for non sufficient funds which caused a delay in our title transfer If there were mechanical issues, the platinum warranty would have covered those items All of the documents that we provided explained our position and unfortunately it appears that the customer's local dealer sold service work which wasn't necessary We can't be responsible for added service work purchased days after taking delivery and signing a conditional delivery agreement which stated that Crestmont did not owe anything after delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They are lying Attached are two text messages that I sent to Matt dated Sept and Sept I notified them as soon as the problems were noticed The reason the repairs weren't done until days later was because they never sent me the signed paperwork, and I had to call them to get them to send it to me I couldn't get the title changed until I had the paperwork and couldn't get the repairs done until the title was changedI have a postmarked envelope showing that the documents weren't mailed to me until the end of September The time between when I got the paperwork and had the repairs done was the time it took to get the title transferred I also have documentation of service appointments that I made and rescheduled because they didn't send the information to me They are also lying about talking to someone at my Infiniti dealership I insisted on nothing He told me the car wouldn't pass inspection without the repairs and that if the brakes and rotors weren't fixed it could cause other problems with the vehicle Considering that these were issues that existed when I picked up the vehicle (and that I have documentation where Crestmont said they would work with me to resolve these issues, which I can also send if necessary), I believe they should have been corrected before the vehicle was sold I am sure that I can get further documentation from my Infiniti dealership who told me that they never should have sold me a car in that condition and from the notary who did my title transfer and had to deal with Crestmont's incompetence Regards, [redacted]
To whom it may concern:Please reference our attachment The first three pages are the vehicle's complete warranty history within General Motor's Global Warranty System On page 2, you will see where this VIN has a $deductible GMPP Major Guard Warranty which started at miles and covers the VIN until 60,miles It started on 02/07/and will expire on 02/07/ This four year 60,mile coverage is the same time period as a new vehicle warranty and 10,more miles than the standard new vehicle warranty Pages and detail the Major Guard Warranty On the right side of page within the starred section, the coverage is defined This is not simply a powertrain warranty This is a premium vehicle service contract Since the vehicle was purchased on 02/07/and this GMPP Major Guard coverage started on that same date, the vehicle has a longer warranty than a regular new vehicle There is no penalty for purchasing a special event vehicle where the warranty started prior to the date of purchase because of the GMPP Major Guard warranty
Attached please find the documents from Mr [redacted] 's purchase Page is the retail buyers order where on the top right quadrant, we hand wrote the vehicle "As Is" and Mr [redacted] acknowledged with his signature Page is the front side of our [redacted] sticker which shows As Is with no warranty Page is the back side of the [redacted] sticker where Mr [redacted] acknowledged with his signature Page is our Disclaimer of Warranties document which clearly explains that the vehicle is being sold As Is and has no warranties Mr [redacted] acknowledged this document with three separate signatures Page is our delivery report which Mr [redacted] signed acknowledging that the dealer owed no items past delivery Mr [redacted] drove to Cleveland from Minnesota because the vehicle that we had for sale was a twenty three (23) year old vehicle with only 37,miles which makes it a very unique asset Before he took delivery he requested that we have four dents removed, perform a tire balance and an oil change We performed all three services at his request and we gave him a discount on the vehicle Our vehicle description online made no mention of new tires Here is our description that was online at the time that Mr [redacted] purchased the vehicle "**DEVILLE MOCK TOP ONLY 37,MILES [redacted] Right of entry is just right Make haste Be the talk of the town when you roll down the street in this low-mileage Cadillac DeVille With plenty of passenger room, you won't have to worry about being cramped when it's more than just you in the car Serviced with a multi point inspection process Home of Live ***et Pricing! See why our Pre-Owned vehicles have the most competitive prices on the Internet We offer a streamlined sales process, factory trained sales and service personnel, body shop and parts department A good car, a great value and an outstanding dealership That's the Crestmont difference."Because Mr [redacted] purchased this vehicle as is, we do not feel a reimbursement is necessary Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for bringing this to our attention as we were not aware of the situation We will contact the customer and promptly refund this deposit Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]