Doyle's Heat & Air

I reached out to this Business to handle a simple job. But because of where I live they refused service. Because I choose to live in a trailer park, should not decalcify me for service. I suggest no one use this company. Seems shady to me.

Our AC which was under warranty went out with a storm. We called Doyle's and were told that there were several people in front of us but they would get to us. Called back the next day and were told we were still in line. Called back the 3rd day and were told there were two people in front of us. Called back the next day (Saturday) no answer so we left a voicemail. Didn't call on Sunday. Monday call went to voicemail twice. Tuesday, call went to voicemail twice. So now it's a week later, in the hottest time of the year. Heat index is 110, and the company I trusted can't bother to call me back.

I reached out to this Business to handle a simple job. But because of where I live they refused service. Because I choose to live in a trailer park, should not decalcify me for service. I suggest no one use this company. Seems shady to me.","neg-2

Doyle's Heat & Air has been negligent in providing appropriate documents requested and the company has marked up invoice after promised credits.I am the owner of [redacted] which is currently under the care, by contract, of a property manager. In May of this year I was informed of an AC unit issue that required an emergency visit from a technician. The issue was resolved by Doyle's Heat & Air by the addition of FreeOn to the system. Two weeks later the unit began giving my tenets issues again. My property manager contacted Doyle's who determined my unit needed to be replaced. A second opinion informed me that I could replace only the coil at the cost of $800. I contacted Doyle's myself to gain a better understanding of the issue and to pose the question of the lesser expensive coil replacement. [redacted] explained to me that while the coil could be replaced the cost to warranty ratio would prove to be a better option (my words, not hers). I was at this time informed that the expense of the unit plus labor was $1800. Ms. [redacted] told me in exchange for replacing the unit (not the coil) she would be able to recoup the freeon previously added and refund me for the two prior services. I asked for a couple of days to look at my budget as we are a single income military family and told her I would make a decision and call her back. She assured me that the last visit to my property would hold me over for a couple of weeks at least and that she would wait for my call. After doing some price comparison I decided to go with Doyle's who promised me a 10 year warranty on the new unit along with the refund of prior services. I called and authorized the work on 6/14. I asked if I should make the payment then, over the phone, and she told me she preferred I wait until the part arrived and the service was preformed. Ms. [redacted] said the work would be done by Friday the 21st and she would call me on Thursday to confirm. I did not hear from Doyle's on Thursday the 20th, nor did I hear from them on the 21st. After the weekend went by and I still had not heard back from Doyle's that following Monday, I called on 6/25 and left a voicemail which went unanswered. I called again on the 6/28 but did not leave a message. My next phone call was 7/02 which yet again went unanswered. I left a voicemail at this time requesting to be updated on the situation. Once again, I received no response. The next time I heard from Doyle's was October when payment was requested for the work preformed on my house. I requested an invoice and signed work order and provided my contact information (email and mailing address). I received an invoice dated 6/28 by email which showed a mark up, altered on the invoice itself, from the 1800 to 2000. Ms. [redacted]'s and I have since exchanged several email, I have requested all the appropriate documents be mailed to me. Ms. [redacted] admittedly expressed via email her lack of organization and has yet to provide me with my request. I informed her by email on Nov 13th that I was completely dissatisfied with the manner in which the company did business and would like nothing more than to resolve this situation. I sent her my request for resolution (see settlement info) and informed her I would be contacting the Revdex.com should my request go unanswered. It is now Nov 19th and I have, to no surprise, not yet received a response. I am prepared to settle the bill in full in the total amount of $1537.86 however I would like a hard copy of the documents any home owner would be entitled to. This includes the proper invoice, warranty information, and signed order of worked preformed. I can provide all of my phone records as well as emails exchanged if needed. Desired SettlementTo resolve this situation I am requesting the appropriate documents be mailed (to include the signed work order, invoice, warranty information) and that the invoice be rectified to the original price quote of $1800 sans the promised credits, bringing the total monies owed to the amount of $1537.86.

Our AC which was under warranty went out with a storm. We called Doyle's and were told that there were several people in front of us but they would get to us. Called back the next day and were told we were still in line. Called back the 3rd day and were told there were two people in front of us. Called back the next day (Saturday) no answer so we left a voicemail. Didn't call on Sunday. Monday call went to voicemail twice. Tuesday, call went to voicemail twice. So now it's a week later, in the hottest time of the year. Heat index is 110, and the company I trusted can't bother to call me back. ","neg-1

We contacted Doyle's Heat and Air services about ourair conditioner not working. Initially [redacted] Doyle,came to the house, said all we needed was freon. He put freon in the unit and charged us $245.00. It worked for about 45 minutes. He then said we had a massive leak, our heat exchanger was cracked and allowed water to mix with the freon. He told us we needed to purge the water from the system. He put a vacuum pump on our system for seven days to remove all the water. He charged us $180.00 dollars each time he replaced the filter drier. He replaced them four times. He charged us $3355.00 to replace the heat exchanger and labor. For the following six weeks the air conditioner never worked a single day. It would then work for about an hour at a time and we would have to run and turn it off for 30 minutes and restart it. Finally the compressor went out and [redacted] said we needed to replace it and it would cost at least another $1000.00. I asked him who was going to pay for the compressor and he said" I certainly am not." I contended he ran the compressor with water still in the system which caused the compressor to fail. Later that day Doyle's called and said the compressor would cost at least $1000.00. We told them to go ahead and purchase it and fix our air conditioning. After four days of not returning our calls I contacted another company "Total Comfort" their technician said they would not work on our system and that Doyle's should have made sure the water content in the system was less than 400 microns and that the entire system would need to be replaced. Their comment was they would not work on our system after some "jack leg " had messed it up so bad they could to guarantee their work. The only thing they would do is replace the entire system. He said the compressor failed because when water mixes with freon it becomes caustic like acid and destroyed our compressor. We have been without air conditioning for over 2 months during one of the hottest Summer's on recor. Please help us!Product_Or_Service: RepairOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementI would like a total refund of all money I paid and an additional $1000.00 for having to call 4 other companies for estimates for repair/replacement and the additional cost of running four window units.Business Response ; we received a service no cool call on June 6th and we arrived midafternoon. We have never been to this address before; we have never performed service or routine maintenance on this system before. [redacted] put his gauges on the system found it was low on refrigerant, he went in told the customer and got permission to charge it. The system was much lower than he expected and when he went back in he informed them they had a bad leak and that he could not guarantee how long the charge would last and that they needed a leak check. Invoiced the customer and went to next service call. System was cooling when he left. Next day received call from Mrs. [redacted] upset because the unit stopped, we went back to [redacted] and found that the refrigerant was low again and performed leak check. We found that the system had a catastrophic failure in that the coil/ exchanger had failed and water had gotten into the refrigerant. We took pictures and showed them to the owner. They did not know how old their system was or who installed it. I called several distributors to get age and price for part. We finally found one local and one out of Jacksonville that could get the part and gave us the age of system. We explained the prices and that it was going to take a while to get the part, be expensive and what would need to be done to get the water and moisture out of the system and we also mentioned that they might want to check on replacement. They called me back and told me to order the part. We called when the part came in and scheduled time to install it. On June 18th we put a vacuum pump on the system for over a week going out daily to change the oil in the vacuum pump and check the system. Customer was anxious to have cooling. Every day that [redacted] went out they would ask are you going to start it up today. On the 28th he started the unit and explained he would still need to come out and change the filter drier because there was still some moisture in the system. He collected a check that day. We returned on the 30th July 5th, 12th, and then on the 15th we got a call that it had stopped working. When he got there he found the compressor had stopped. We informed the customer and they wanted to know who was going to pay for it. He explained to them that Doyle's cannot predict the failure of parts. He told them we would try and find a compressor and that we would let them know how much. I called the parts houses and everyone had to order. I got a price. Called the owner and told them around a $1,000.00 (normally $ 1.800.00) that it had to be ordered and I would call when it came in. Mrs. [redacted] called the next day wanting to know when I told her I would check and call back. I called the parts house and they never got back to me and I forgot. I got a call on the 26th that the compressor was there, told [redacted] but he couldn't get to the parts house before they closed and then we got this complaint. As for the contention that it never cooled, [redacted] was getting a 18 -20 degree split at the coil and when he would get there they would say it was getting down to 77 degrees and it was cool in the house when he arrived. We did what we told them we would do we did not charge them in advance. We had no indication the compressor would fail and we had every intention of replacing it. Any company can come in after the fact and talk down about the other to get a sale or make themselves look superior, but the owner had the opportunity to get a second opinion at the beginning and he could have cancelled at any time because no monies changed hands until the 28thl other than the original service call,Basically, the homeowners have an older 2 component split geothermal heat pump system that has a cracked heat exchanger between the refrigerant and well water. There are countless hours of labor and travel not recorded or billed for, for changing vacuum pump oil and filter driers. This work is complicated , tedious and expensive. Home owner had window units installed in the home and waited until the hottest and busiest time of year to have system fixed.Consumer Response What Doyle's said is incorrect. While the air conditioner did work incrementally abut one or two hours before freezing up and stopping. These are the salient facts. I had four companies verify that [redacted] should have never tried to repair our unit. The manufacturer said that once water gets into the system it can not be repaired and that Doyle's should not have attempted to repair the unit. Also, Doyle's walked off the job, would not return our calls and left my wife who has a heart condition stranded during the hottest summer on record. They did not repair our unit nor did they return our money. I think an honest business would not accept payment and not complete the job. I want a full refund because that is what a reputable company would do. Final Business Response Doyle's service tech warned the customer on day 2, before the water coil heat exchanger was ordered, that they should get a new system, that a repair would be expensive, that the only warrantee was on the new part, and that the compressor could fail.The customer indicated that they wanted to move forward with the repair and the heat exchanger water coil was ordered. The heat exchanger was installed, the vacuum process was started and other than the initial service charge the customer wasn't invoiced for about 2-3 weeks or more and Doyle's vacuumed, triple evacuated several times, after charging the unit with refrigerant, the filter drier was replaced several times.The customers paid after the unit was started and ran for a few days and they were satisfied that the repair was beginning to work.This situation is similar to an expensive car blowing an oil cooler on a transmission, spewing water into the transmission and contaminating the oil, (unfortunately the only way to remove the water in the geothermal unit, is repeated vacuuming, filter driering and fresh refrigerant.) The customer authorized the expensive repair, and then the "engine" (compressor) quits, and they didn't want to pay for the new "engine" (offered at 1/2 price) or the repair but, want a new car instead and let the repair shop eat the cost of the expensive repair.Unfortunately, life doesn't work that way. Hindsight is 20-20 and being that the repair worked until the compressor quit is proof that the repair was accomplished.The homeowner can replace the compressor or the entire system at their discretion. (They have multiple other air conditioners)The other 4 companies and the manufacture are offering their opinion in hindsight. There is nothing in the hvac/r training manual or the repair manual stating that opinion that we know of.No refund is due.

Doyle's Heat & Air installed our replacement HVAC unit at our rental cottage in Emerald Isle NC. They were nice, friendly, and helpful at the time of installation. A couple of years went by and in May 2014 I noticed the HVAC wasn't cooling as it should. So I called Doyle's and their technician came out within a couple of hours, recharged the system, and was friendly & courteous. The technician said the test he did showed we had a leak in the system but he would come back the next week and fix it. It was the start of the rental season so I was relieved and grateful for (what seemed to be) great service. The billing for repairs goes through the rental agency so (it seemed that) all was good. The bill for approx $250 was paid.Then, on July 4th, I get a call from a guest renting the house. She reported it was hot in the house, HVAC not working, and they were going to leave early and asked about a refund. I (again) called Doyle's and it was then they reported the repair promised in May was not done. They said they'd send another person out to recharge but (like last time) assured me the system would be repaired. I asked the person why it was not fixed last time, they reported they were "too busy" and couldn't get to it. But she assured me they would this time.I called them at least 10 times to confirm it was repaired but they never answered or called me back. since they had not delivered on two promises, had caused issues for my paying guests, and still had not resolved the issue I withheld payment on their second $250 invoice for the July recharge. That would have never had to be done if they would have kept their original promise to resolve the issue.Then - as expected - the rental agency called me again in August to tell me (surprise) the HVAC wasn't cooling. I reported what had happened to the agency and they were not surprised, reporting Doyles was not on their recommended list because of such issues. Their recommended company, a competitor of Doyles, fixed it for $488.Product_Or_Service: HVAC systemDesired SettlementI would like for one of the following. Either:1 - Waive the $250 charge since it came as result of their error or2 - I will pay Doyle for 2nd charge if they will reimburse me for the losses incurred. Those include:a - $250 for the cost of recharging by the other company (would not have happened if they would have fixed the problem)b - $275 for higher electrical bills due to HVAC running day/night for 3 mos.c - $500 for potential lost rental income from upset guestsTOTAL=$1025.ThanksBusiness Response We performed a service it is unpaid and I sent a reminder notice. We informed the rental agency that the leak was not fixable and the ahu needed to be replaced we were unable to do so .