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DP Home Services, LLC

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DP Home Services, LLC Reviews (2)

Complaint: ***
I am rejecting this response because:
This is not an accurate account of our business dealings The project DP Home Services was hired to do was left unfinished and in a completely unacceptable (badly painted, rough/uneven edges, gaps in corners, holes in the wall, visible seams, etc) state, despite promising to finish the project while we were out of town in early May When he offered on two different occasions to come out and complete the work, we accepted, but he did not show up At that point, both my husband and I called, reiterating the project needed to be finished and voicing our frustration that he had taken full payment without completing the work, and plainly stating that both the wall patch and cabinets were unacceptable; we also sent pictures to remind him of the state in which he had left them Because he was non-responsive to our calls and texts, we consulted with another company to determine what it would take to finish the work Once that quote was in hand, we asked if DP Home Services would provide a refund to cover the amount of unfinished work There was no responseWhen we finally did reach him, he informed my husband we would not be getting any money back and he would not be returning to finish the project, despite knowing it was not done and we were dissatisfied. The restoration company we asked to provide a quote for completion initially quoted $800, stating the wall patches had been done both badly and incorrectly and the cabinets were beginning to sag, but upon further inspection, they found the entire cabinet project had been done incorrectly causing structural damage to the wall (as DP Home Services had removed all wall supports and roof trusses without adding any structural supports to support the weight of the cabinet he installed), so complete replacement was the only option at a price tag of over $4, We would like to request that DP Home Services refund the entire amount he collected from us for this project ($2300), as it is clear that the work he did was both exceedingly poor in quality and caused an even more costly repair to our home We have photos of both the unfinished project and the wall damage to support our request We also have an invoice stating what work the restoration company had to do to restore the structural integrity of the walls and replace the cabinets DP Home Services had attempted
Sincerely,
Ellen Kennedy

To Revdex.comFrom [redacted] dp Home Services, llcRe Complaint [redacted]In response to the complaint: I did install 2 sets of cabinets & did somedrywall patch. ALL work was completed. Customer has even said that itwas complete. The second set of cabinets needed some touch up work thatI was not able...

to finish in their time frame because they asked me to doadditional patching. I offered to come at another time to complete the touchups and that's when the lady became belligerent. She insulted me, and wasvery uncooperative. I offered to come out anyway. Scheduling got mixed upon both our parts and by the time I was able to make proper time for touchups, they said they had already gotten someone else to do the touch ups.ALL work was completed, the touch up needed would only take an hour orso and in no way would cost $800.I also talked to the painters doing work in their basement and they gave mesimilar stories about nagging and nitpicking every bit of their work.Some people just can't be pleased without total perfection.In my opinion, I made every effort to resolve the situation but if they havealready arranged for someone else to do touch ups I will have nothing moreto do with them.Thank you[redacted]

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Address: 10478 Olathe Way, Commerce City, Colorado, United States, 80022

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