DP Weddings

Upon learning of the situation, we were immediately sorry about the position we put our client in No excuses, just deeply remorseful It is never our intention to provide anything but great service and the very best video possible of our client's most special day, their wedding day We quickly made contact with our dissatisfied client, expressing our sincere apologies and desire to move toward resolution We were able to swiftly and amicably resolve this situation in a way that was pleasing to our client Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good morning, Unfortunately the company had a fillable form for the contract (here: http://dpweddings.com[redacted]/ ) and never sent a PDF version. As for the receipts, they were sent in an email and not in any formal formal, which I have attached. They sent a...

Certificate of Insurance that they had to fill our for our wedding venue, which has some of their company information. They have used multiple addresses, so I don't know which is the most accurate. Also for note, we originally purchased a lower package and upgraded at a later date. We received $200 off the original price due to our troubles, so that's why dates and dollar amounts may not seem to line up. Please let me know if there is anything else I can provide that may help.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Upon learning of the situation, we were immediately sorry about the position we put our client in.  No excuses, just deeply remorseful.  It is never our intention to provide anything but great service and the very best video possible of our client's most special day, their wedding day.  We quickly made contact with our dissatisfied client, expressing our sincere apologies and desire to move toward resolution.  We were able to swiftly and amicably resolve this situation in a way that was pleasing to our client.  Thank you.