Dear Revdex.com Partners,We have researched this complaint and found the following:There was a wrong billingthe amount of $billed to the guest was not correctt was credited back to his credit cardThe amount of $which concerns the guest was not a charge to his credit card, it was an
approval hold required upon check inAnd it is usually released after daysThis might have been released already by this time.Guest was sent an explanation and apology letter via email which is here attached below with 10,Rewards Points into his loyalty account, and a copy of his receipt for the credit. "Dear Mr* Please allow me to introduce myself. My name is ** and I am the sales coordinator and marketing admin for the XXXXXXXI want to thank you for your loyalty to as a *** Rewards Member and wanted to speak to you regarding your recent stay with us. I have looked into your reservation and the billing issues that you have encounteredThe final posting of $was a mistake on our behalf since you were using reward points and that amount should have been billed to XXX directlyAttached to this email is a copy of the refunded $The $that you saw on your statement was a hotel authorization and should have dropped from your account at this point(If it is still appearing on your account - I kindly ask that you forward documentation of it to me.) For the added aggravation of this issue, please allow me to deposit 10,Reward points to your account number xxxxxxxxx as a sincere apologyPlease Mr* note that it could take up to business days for both your points and funds to appear on the respected accounts.Please note that copied to this email is my General Manager ** and our Financial Controller ** to this email. Regards,*** ***General Manager
Dear Revdex.com Partners,We have researched this complaint and found the following:There was a wrong billingthe amount of $billed to the guest was not correctt was credited back to his credit cardThe amount of $which concerns the guest was not a charge to his credit card, it was an
approval hold required upon check inAnd it is usually released after daysThis might have been released already by this time.Guest was sent an explanation and apology letter via email which is here attached below with 10,Rewards Points into his loyalty account, and a copy of his receipt for the credit. "Dear Mr* Please allow me to introduce myself. My name is ** and I am the sales coordinator and marketing admin for the XXXXXXXI want to thank you for your loyalty to as a *** Rewards Member and wanted to speak to you regarding your recent stay with us. I have looked into your reservation and the billing issues that you have encounteredThe final posting of $was a mistake on our behalf since you were using reward points and that amount should have been billed to XXX directlyAttached to this email is a copy of the refunded $The $that you saw on your statement was a hotel authorization and should have dropped from your account at this point(If it is still appearing on your account - I kindly ask that you forward documentation of it to me.) For the added aggravation of this issue, please allow me to deposit 10,Reward points to your account number xxxxxxxxx as a sincere apologyPlease Mr* note that it could take up to business days for both your points and funds to appear on the respected accounts.Please note that copied to this email is my General Manager ** and our Financial Controller ** to this email. Regards,*** ***General Manager