DPE Investments

DPE INVESTMENTS, LLC – 15TH AVENUE N.EAPARTMENTS SEATTLE, WA April 3, [redacted] Revdex.com Resolutions Consultant Via email: [email protected] Re: Revdex.com Complaint ID [redacted] Dear [redacted] ***: We are in receipt of your inquiry dated March 29, 2017, received on April 3, 2017, regarding Complaint ID [redacted] from said tenants and we were very surprised with the content of the complaint letter We have been in business as DPE Investments for years and prior to this entity being formed an additional years with no record of previous complaints In review of the complaint letter, our responses are defined below It is clear the tenants have misstated the facts which are troubling given our history of timely response to our residents for over years Following are the facts to each one of the tenants unfactual statements: DPE RESPONSE RE “OUT OF GOOD FAITH I INFORMED MANAGEMENT THAT I HAD FOUND TWO BUGS THAT I SENT TO AN ENTOMOLOGIST WHO STATED HE WAS 90% SURE THEY WERE BED BUGS”: On 1/31/tenants gave written notice they found “bed bugs”, in the hallway outside their apartment and inside their apartment Landlord was told verbally by tenants they consulted with an entomologist colleague who reported to them that it was “100% certain the bugs found by the tenants were bed bugs” Landlord communicated to the tenants that in the year history of our building we have never had a bug infestation of any kind and we suggested to tenants the bugs they found were a result of the significant number of plants that we observed in their unit during one of our routine inspections On multiple occasions tenants were demonstrative in their demands that the landlord perform a bed bug inspection before they move We attempted to reason with tenants to no avail Our response was very time consuming We obtained one of the actual bugs, stored in a plastic bag by tenants, to take photos in order to send to a professional bed bug company upon which the professional stated it was not a bed bug However, based on tenants continued demonstrative statements a professional bed bug inspection was performed on 2/8/ No bed bugs were found A copy of the report was provided to tenants Based upon the information and the degree of follrequired and a provision in the rental contract which allows us to pass on the expense associated with the resolution of extraordinary expenses caused by tenants, the landlord billed tenants the cost of the bed bug inspection of $and a portion of DPE’s time and travel which was $ DPE RESPONSE RE “I WAS CHARGED $FOR A BEND IN THE SLIDING DOOR HANDLE FOR THE DECK AND THUMBTACK HOLES IN THE WALL”: The Property Condition Checklist signed by the tenants at mohas no written documentation of a bent sliding door latch or excessive nail holes in the walls These items are not considered to be “wear and tear”The sliding door latch was bent, not the sliding door handle as stated in the complaint, and there were in excess of nail holes, not thumbtack holes as stated in the complaint DPE charged the tenants $for the damages, DPE’s actual cost to repair was $ In addition DPE charged $for cleaning services as the tenants did not leave the apartment in the same condition that it was found in accordance with the Vacating Cleaning sheet distributed to the tenants when they gave notice to vacate DPE RESPONSE RE “THERE WERE ALSO MANY PROBLEMS THAT WE REPORTED TO THE MANAGER NUMEROUS TIMES THAT FAILED TO BE CORRECTED IN A TIMELY MANNER REQUIRED BY LAW”: “We rarely had hot water from the day we moved in We had no hot water for months which they decided to fix the day before we moved away” DPE 100% refutes tenants statements regarding this matter Tenants statements are factually incorrect Management has no record of written complaint from tenants regarding this matter; nor did management ever receive verbal complaint regarding this matter All hot water tanks in the building were replaced between February – as a matter of ongoing regular maintenanceSince each unit has their own hot water tank, the only way for this unit to not have hot water would have been for the tenants to have turned their hot water off in their unit to avoid paying the electrical expense to heat it The landlord received no telephone calls from the tenants regarding this issue even though the tenants had the contact phone number since the day they moved-in “There was an alarm going off for several weeks that we complained about to the manager almost every day” DPE 100% refutes tenants statement “that we complained about to the manager almost every day” Tenants statement is factually incorrect Due to an aging fire alarm system, we had a failure in the system which did not compromise the integrity of our fire alarm system in the building, however we were unable to disable the ‘system alarm’ i.ethis does not mean that the entire building alarm was sounding, this means that only the ‘system alarm’ itself, located in a first floor concrete maintenance room closed off to the rest of the building by a heavy fire door was sounding for a period of weeks DPE was in contact with the Seattle Fire Department as well as our Alarm Services company with whom we scheduled a replacement of the entire system; from the start of the problem to final installation of the new system was days The tenants complained verbally only time to our manager Out of residents in our building we received verbal complaints over the days The landlord received no telephone calls from the tenants regarding this issue even though the tenants had the contact phone number since the day they moved-in “When we tried to give the manager any of our complaints in writing she refused and stated “I won’t do anything without the landlord This failure to respond to our complaints caused us to move”DPE 100% refutes tenants statement regarding this matterThe manager works and lives onsite since She reports and/or faxes all complaints, repair requests and activity on a daily basis to the landlord In years we have never had a similar complaintThe landlord received no telephone calls from the tenants regarding this issue even though the tenants had the contact phone number since the day they moved-in “The landlord and building manager refuse to return our calls or give us an answer to any of our complaints.” DPE 100% refutes tenants statement regarding this matter Tenants statement is factually incorrectTenants left a voicemail for the landlord on March 21, at 7:56pm and left a duplicate voicemail for the manager on March 23, at 3:52pm The tenants received a response from DPE via letter within days sent via Priority Mail envelope delivered on March 28, We do not take the tenants’ statements of taking us to small claims court lightly In the event that they choose this direction DPE will defend our reputation and when we prevail, all costs associated with our time and consultation from our attorney will be passed on to the tenants Tenants are also aware of the number of complaints that were lodged by multiple neighbor tenants as a result of one of the tenants inappropriate behavior This tenant was notified by DPE on multiple occasions throughout his tenancy, after consulting with our attorney, and he chose to ignore our recommendations for him to stop creating these complaints Based on his refusal to modify his behavior we continued to receive complaints from neighbor tenants Sincerely, DPE Investments, LLC

DPE INVESTMENTS, LLC 11500 – 15TH AVENUE N.E. APARTMENTS SEATTLE, WA  98125     April 3, 2017       [redacted]
Revdex.com Resolutions Consultant                    Via...

email:  [email protected] Re: Revdex.com Complaint ID [redacted]     Dear [redacted]:   We are in receipt of your inquiry dated March 29, 2017, received on April 3, 2017, regarding Complaint ID [redacted] from said tenants and we were very surprised with the content of the complaint letter.    We have been in business as DPE Investments for 15 years and prior to this entity being formed an additional 28 years with no record of previous complaints.   In review of the complaint letter, our responses are defined below.  It is clear the tenants have misstated the facts which are troubling given our history of timely response to our residents for over 40 years.    Following are the facts to each one of the tenants unfactual statements:      DPE RESPONSE RE “OUT OF GOOD FAITH I INFORMED MANAGEMENT THAT I HAD FOUND TWO BUGS THAT I SENT TO AN ENTOMOLOGIST WHO STATED HE WAS 90% SURE THEY WERE BED BUGS”:  On 1/31/17 tenants gave written notice they found 2 “bed bugs”, 1 in the hallway outside their apartment and 1 inside their apartment.  Landlord was told verbally by tenants they consulted with an entomologist colleague who reported to them that it was “100% certain the 2 bugs found by the tenants were bed bugs”.  Landlord communicated to the tenants that in the 43 year history of our building we have never had a bug infestation of any kind and we suggested to tenants the bugs they found were a result of the significant number of plants that we observed in their unit during one of our routine inspections.  On multiple occasions tenants were demonstrative in their demands that the landlord perform a bed bug inspection before they move.  We attempted to reason with tenants to no avail.   Our response was very time consuming.  We obtained one of the actual bugs, stored in a plastic bag by tenants, to take photos in order to send to a professional bed bug company upon which the professional stated it was not a bed bug.  However, based on tenants continued demonstrative statements a professional bed bug inspection was performed on 2/8/17.   No bed bugs were found.  A copy of the report was provided to tenants.  Based upon the false information and the degree of follow-up required and a provision in the rental contract which allows us to pass on the expense associated with the resolution of extraordinary expenses caused by tenants, the landlord billed tenants the cost of the bed bug inspection of $250 and a portion of DPE’s time and travel which was $100.   DPE RESPONSE RE “I WAS CHARGED $155 FOR A BEND IN THE SLIDING DOOR HANDLE FOR THE DECK AND THUMBTACK HOLES IN THE WALL”: The Property Condition Checklist signed by the tenants at move-in has no written documentation of a bent sliding door latch or excessive nail holes in the walls.  These items are not considered to be “normal wear and tear”. The sliding door latch was bent, not the sliding door handle as stated in the complaint, and there were in excess of 25 nail holes, not thumbtack holes as stated in the complaint.  DPE charged the tenants $45.00 for the damages, DPE’s actual cost to repair was $68.50.  In addition DPE charged $110.00 for cleaning services as the tenants did not leave the apartment in the same condition that it was found in accordance with the Vacating Cleaning sheet distributed to the tenants when they gave notice to vacate.   DPE RESPONSE RE “THERE WERE ALSO MANY PROBLEMS THAT WE REPORTED TO THE MANAGER NUMEROUS TIMES THAT FAILED TO BE CORRECTED IN A TIMELY MANNER REQUIRED BY LAW”:   1.      “We rarely had hot water from the day we moved in…We had no hot water for months which they decided to fix the day before we moved away” DPE 100% refutes tenants statements regarding this matter.   Tenants statements are factually incorrect.   Management has no record of written complaint from tenants regarding this matter; nor did management ever receive verbal complaint regarding this matter.  All hot water tanks in the building were replaced between February 21 – 28 as a matter of ongoing regular maintenance. Since each unit has their own hot water tank, the only way for this unit to not have hot water would have been for the tenants to have turned their hot water off in their unit to avoid paying the electrical expense to heat it.  The landlord received no telephone calls from the tenants regarding this issue even though the tenants had the contact phone number since the day they moved-in.     2.       “There was an alarm going off for several weeks that we complained about to the manager almost every day” DPE 100% refutes tenants statement “that we complained about to the manager almost every day”.  Tenants statement is factually incorrect.  Due to an aging fire alarm system, we had a failure in the system which did not compromise the integrity of our fire alarm system in the building, however we were unable to disable the ‘system alarm’ i.e. this does not mean that the entire building alarm was sounding, this means that only the ‘system alarm’ itself, located in a first floor concrete maintenance room closed off to the rest of the building by a heavy fire door was sounding for a period of weeks.  DPE was in contact with the Seattle Fire Department as well as our Alarm Services company with whom we scheduled a replacement of the entire system; from the start of the problem to final installation of the new system was 28 days.  The tenants complained verbally only 1 time to our manager.  Out of 31 residents in our building we received 2 verbal complaints over the 28 days.  The landlord received no telephone calls from the tenants regarding this issue even though the tenants had the contact phone number since the day they moved-in.   3.      “When we tried to give the manager any of our complaints in writing she refused and stated “I won’t do anything without the landlord.  This failure to respond to our complaints caused us to move”. DPE 100% refutes tenants statement regarding this matter. The manager works and lives onsite since 2004.  She reports and/or faxes all complaints, repair requests and activity on a daily basis to the landlord.  In 13 years we have never had a similar complaint. The landlord received no telephone calls from the tenants regarding this issue even though the tenants had the contact phone number since the day they moved-in.   4.      “The landlord and building manager refuse to return our calls or give us an answer to any of our complaints.” DPE 100% refutes tenants statement regarding this matter.  Tenants statement is factually incorrect. Tenants left a voicemail for the landlord on March 21, 2017 at 7:56pm and left a duplicate voicemail for the manager on March 23, 2017 at 3:52pm.  The tenants received a response from DPE via letter within 7 days sent via Priority Mail envelope delivered on March 28, 2017.   We do not take the tenants’ statements of taking us to small claims court lightly.  In the event that they choose this direction DPE will defend our reputation and when we prevail, all costs associated with our time and consultation from our attorney will be passed on to the tenants.   Tenants are also aware of the number of complaints that were lodged by multiple neighbor tenants as a result of one of the tenants inappropriate behavior.  This tenant was notified by DPE on multiple occasions throughout his tenancy, after consulting with our attorney, and he chose to ignore our recommendations for him to stop creating these complaints.  Based on his refusal to modify his behavior we continued to receive complaints from neighbor  tenants.       Sincerely,       DPE Investments, LLC

Attn:  [redacted]                    Via email: [email protected]   Additional Statements from DPE Investements Re Revdex.com Inquiry No. [redacted] / [redacted]   Please add the following additional statements to our letter dated April 3, 2017:   April 4, 2017   DPE Investments wishes to further respond with these additional statements:   In tenants voicemails to landlord and management, tenants stated that they have “pictures of the apartment before and after they moved in”.  In our response letter, which tenants received on March 28, 2017, we stated that any valid photos as proof of their claims would be welcomed.  To-date we have not received any photos nor did we receive any response to our letter, instead we received a response from the tenants via Revdex.com.    The complainant in this dispute, from day 1 of his tenancy and continuing throughout his 19 month tenancy, created ongoing complaints from the neighbor tenant living directly below him, of consistent “stomping” and “noisy walking” within his apartment as well as up and down both building stairways.   The neighbor tenant as well as management addressed the noise complaints in person to the tenant on numerous occasions.  Tenant denied the noise complaints and became belligerent and rude to both neighbor tenant and manager to the point where they felt uncomfortable in his presence.  The noise created by the tenant became a nuisance and quality of life issue for the neighbor tenant who had concluded they would rather “put-up” with the noise than to have to engage with the tenant’s belligerence and rudeness.  Other neighbor tenants corroborated the noise complaints throughout the 19 month tenancy.  Landlord consulted with our attorney who advised us it would be fair to conclude that where the noise complaints continued over such a long period of time the best resolution would be for the tenants to relocate.  Landlord verbally communicated this resolution to the tenant to which he responded by offering to move.  Unfortunately tenants did not move and the noise complaints continued until they vacated on February 28, 2017 when they moved to another State.  In conclusion, DPE believes the complainant has created his false claims with the intent of retaliating against DPE, even going so far as to report his false claims to the Revdex.com and threatening with small claims court.  We believe this because:         -  DPE experienced the complainants belligerence and rudeness throughout his              tenancy.       -  None of the complainants claims have any basis nor has he provided any              documentation to support his claims.       -   Roommate addressed by complainant as “significant other” has not been     identified as part of the disputes, all correspondence and voicemails have been       submitted by the complainant only.       -  Complainant did not respond to our letter nor did he provide photos as      requested by DPE.  -  Complainant did not attempt to resolve the disputes with DPE before notifying Revdex.com.   Sincerely,     DPE Investments, LLC