DPI Inc.

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: Consumer Services Dept.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@dpiinc.com
Hello Ms [redacted],
You have been issued a return authorization number TX-XX-XXXXXX. We have sent an e-mail for the you to...

confirm your address with our RMA system. Once you confirm your shipping address, and that all information is correct, you will be able to upload their proof of purchase to our RMA system as well. Once you have provided proof of purchase of the unit to verify warranty, an e-mail will automatically send with the RMA procedure information. If you have any other questions or concerns, please contact us at [redacted]@dpiinc.com or X-XXX-XXX-XXXX and reference ticket number TX-XX-XXXXXX. This case will also be escalated eternally, and you should receive a phone call from our Consumer Services Department to offer assistance.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/18) */
I finally received an email from the company. It asked me to verify my information (again) and that I would receive a follow up which has yet to happen. I also spoke with their representative and explained to him that I had yet to receive this follow up email and that I was not interested in receiving a new dvd player as I am unable to locate my original dvd player proof of purchase. I only want the money back for the battery I recently purchased!! He told me he would call me back in an hour and I have not heard from him since. That was two days ago. As I stated before, I only want back the money for the battery!! It is not used, and I do not need it!!!!

Mr [redacted] received his unit 1/30/18 3:01pm through [redacted]. We always issue a exchange as long as the unit is in warranty but the customer has to follow the exchange process. Our customers unit was delivered

Initial Business Response /* (1000, 5, 2016/01/11) */
Contact Name and Title: DPI INC
Contact Phone: XXX-XXX-XXXX
The customer called in the agent who assisted the customer was asking for proof of purchase which is protocol. The customer originally called in reference to the USB cable.Per we...

value our customers the customer has been sent a USB Cable and 4 rotors.

Complaint: [redacted]
I am rejecting this response because:
Warranty or no warranty the only way the company was going to "do anything" was if I paid  to have it shipped back to them. Which I ended up having to ship via UPS due to the size of the package the USPS didnt even have boxes big enough to fit the item in its original packaging. So I ended up paying $36.62 to ship it to them in order to get something done. Mine you my sister only paid $29.00 for the item. So I paid well over that and had to take. A loss of almost $40 or the company refused to do anything. So I was put in a baf spot to either keep the item with the missing pieces and broken part or pay the $36.62 and loose out on my money  for my son to get a new one....AFTER DAYS of getting the runaround. I feel I shouldn't have to pay for. The shipping. I never had ton pay to return ship a product in my life ever. The company always took care of shipping. I feel I shoulf be reimbursed. Warranty or no warranty this was a gift my son received and it was missing parts and had a broken piece. All I wanted was the replacement parts but they claim I needed to ship the everythingto them instead of just sending the parts. Nothing was wrong with the item itself beaides one small broken piece that could of had a replacement part sent. The customer service was absolutely horrible.  I was given a run around for days with them over a pRts they could of just kindly shipped to me and we would've  be absolutely satisfied. They dont even call you back, they SEND EMAILS TO CONTACT YOU! 
Sincerely,
[redacted]

If the customer would like a refund they would need to contact their point of purchase ([redacted]) for that refund. We did not receive or take payments from this customer so logically we can not issue a refund. If the customer would like to exchange the product we would be happy to facilitate that.

Complaint: [redacted]
I am rejecting this response because:  The headphones were within warranty.  I read their policy, no where it states they keep your merchandise if you decide to change their mind.  Because essentially..... Now they turn around and make money off my merchandise & we're left with nothing.  How does that make sense?  I didn't sign a contract obligating me to have their service.  Like a car repair ESTIMATE.  One of their reps told me they were "recycled".  Which means sold somewhere else.  You can't keep people's paid merchandise.....
Sincerely,
[redacted]

Contact Name and Title: Consumer Services Dept.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@dpiinc.com
We are unable to locate the call log from when the customer called in to make a complaint about the AF100S unit within the warranty period. Please advise, what is the name and number...

given when the customer spoke with our representatives? We will absolutely be able to replace this unit under warranty, if the customer contacted within the 1-year warranty period to report a problem. However, we need more information in order to verify this. Once we have this information, we will arrange for a customer support representative to contact the consumer in order to set up an RMA and in-warranty exchange.

Initial Business Response /* (1000, 6, 2016/02/19) */
Contact Name and Title: Consumer Service
We have exchange numerous tablets under warranty for this customer at her old address.
The customer shipped the return unit on Feb 5, and called for a status update on Feb 9.
That return was...

processed on Feb 11.
The customer called again on Feb 11 for a status update and was informed it will take 7-10 days to receive.
Order was shipped Feb 16 (UPS tracking 1Z7594XXXXXXXXXXXX). The customer called Feb 16 for status and tracking information, both given to customer.
ON FEB 17 the customer called again for a status update and to change her phone number and her physical ship to address. The address change came AFTER the package was shipped. at that time the customer complained the tablet is going to the wrong address.
From FEB 5 to FEB 16 the customer did not mention a change of ship to address in any of the recorded calls. On FEB 18 The customer asked to speak to supervisors and we have informed her that will not be responsible for the shipping error since attempts to change the shipping address was not made until after the item shipped.

Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: Consumer Services Dept.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@dpiinc.com
In response to this customer's complaint, the customer has received a return authorization number for the return of his tablets,...

provided with proof of purchase. The customer is requesting that we provide the cost of shipping the unit to our facility. However, according to our warranty policy, the customer is responsible for the cost of shipping the unit to our facility for repair or replacement. Additionally, the customer has not provided proof of purchase for verification to our consumer services agents. We would recommend that the customer send his proof of purchase to [redacted]@dpiinc.com or contact our Consumer Services department for more information. The cost of shipping will not be provided to the customer. However, he is welcome to return his units with the return authorization number provided to him by our Consumer Services Department, along with a copy of the proof of purchase.

To Whom It May Concern,   We have a customer that called in with Warranty Issues. The customer purchased 2 Hover boards from [redacted]. One was working and one was not. We informed the customer that the store [redacted] is a closeout store and they have to go through [redacted] for any refunds...

or exchanges. Per customer satisfaction we will be more that happy to assist the customer with any exchanges on there second unit should any problems exist but we advise the customer to take it back to purchaser per they our responsible. But, we never want to leave a customer feeling as if they have no option with our products so per customers satisfaction we will be more than happy to assist with any warranty issues per we value our customers business and hope they enjoy our products for years to come. We have reached out to  the customer to advise him of warranty assistance should any issues arise.

Complaint: [redacted]
I am rejecting this response because:DPI sent me an e-mail with a prepaid shipping label. There was no explanation with it. I took the product to UPS and used the prepaid label to ship it back, but had to pay an additional $60 for the packaging plus the $25 return fee. I did not receive the response from Revdex.com until after I had shipped the product. And I have not received any further instructions regarding a free pick up from DPI.
I have no issue with the $25 dollar fee but would like to be reimbursed for the $60 packaging fee.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The canteen received orders from GPX not to accept the rejected TV. We called GPX and they said we would have to pay shipping and handling ourselves.
Sincerely,
[redacted]

Ms [redacted] purchased our product through HSN . She had several options as far as exchange or refund ,after 60days we only exchange. The customer contact DPI so we offered to exchange the TV a 25$ fee is a labor fee that is charged per the TV was purchased 12/20/2015. Since here at DPI we value our...

customers I am sending a call tag to have the TV picked up free of charge and we will provide her with a exchanged unit.

The valued customer called in on 12/26/16 and reported she did not receive accessories along with her unit our customer service agent followed warranty guidelines and advised our customer to send in there proof of purchase . When we received the email from the customer images showed the unit was...

damaged the customer stated it was like that when they opened the box. The customer tried to take it back to the store location but they had none for the exchange. We advised the customer we would be more than happy to exchange the complete unit once she sends it in we will have it exchanged within 7 business days. If the customer sends the unit through USPS it will be way more cost efficient for her. She has been contacted and advised we would be more than happy to make the exchange happen for her. We value her business and hope she continues  to enjoy our products with her family for years to come.

We informed the customer of our return policy, she agreed to pay a exchange fee per her headphones were out of warranty . Our customer service rep advised the customer where to send the return item .We are still awaiting the exchange fee once its paid she would be issued a new pair of headphones. We...

would love to assist her with her exchange she would need to follow the return policy and we will exchange her unit. This is a warehouse facility and all units received are not sent back as this would be impossible. We look forward to servicing our valued customer as we are awaiting her exchange fee to send her new headphones.