DPI

The tablet comes with a year warranty and we have honored that warranty by replacing them numerous times Since these were purchased from [redacted] , we cannot issue a refund as we are not the original point of purchase

Complaint: [redacted] I am rejecting this response because:DPI sent me an e-mail with a prepaid shipping labelThere was no explanation with itI took the product to UPS and used the prepaid label to ship it back, but had to pay an additional $for the packaging plus the $return feeI did not receive the response from Revdex.com until after I had shipped the productAnd I have not received any further instructions regarding a free pick up from DPI I have no issue with the $dollar fee but would like to be reimbursed for the $packaging fee Sincerely, [redacted]

Ms [redacted] purchased our product through HSN She had several options as far as exchange or refund ,after 60days we only exchangeThe customer contact DPI so we offered to exchange the TV a 25$ fee is a labor fee that is charged per the TV was purchased 12/20/Since here at DPI we value our customers I am sending a call tag to have the TV picked up free of charge and we will provide her with a exchanged unit

The customer e-mailed consumer service with a product that is out of warranty and was discontinued in Attempts at troubleshooting were made to try to correct the clock malfunction but failed to resolve the issueThe product came with a 90-day warranty when it was sold in 2009-2011, so logically we would not offer a replacementAt no time did we tell the customer "you're on your own"

We do not understand the statement "The canteen received orders from GPX not to accept the rejected TV"We do not, can not, and have not given the Canteen such orders.Again, if the customer would like a refund they would need to be refunded by the original point of saleGPX didn't receive payment from the customer for these TV so we cannot issue a refund payments for a product they did not purchases from GPX If the customer would like to exchange the TV please have them contact consumer service [redacted] to arrange the exchange, We will pay for the shipping

Mr [redacted] received his unit 1/30/3:01pm through ***We always issue a exchange as long as the unit is in warranty but the customer has to follow the exchange processOur customers unit was delivered

If the customer would like a refund they would need to contact their point of purchase ( [redacted] ) for that refundWe did not receive or take payments from this customer so logically we can not issue a refundIf the customer would like to exchange the product we would be happy to facilitate that

Initial Business Response / [redacted] (1000, 6, 2016/02/19) */ Contact Name and Title: Consumer Service We have exchange numerous tablets under warranty for this customer at her old address The customer shipped the return unit on Feb 5, and called for a status update on Feb That return was processed on Feb The customer called again on Feb for a status update and was informed it will take 7-days to receive Order was shipped Feb (UPS tracking 1Z7594XXXXXXXXXXXX)The customer called Feb for status and tracking information, both given to customer ON FEB the customer called again for a status update and to change her phone number and her physical ship to addressThe address change came AFTER the package was shippedat that time the customer complained the tablet is going to the wrong address From FEB to FEB the customer did not mention a change of ship to address in any of the recorded callsOn FEB The customer asked to speak to supervisors and we have informed her that will not be responsible for the shipping error since attempts to change the shipping address was not made until after the item shipped

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Contact Name and Title: DPI INC Contact Phone: XXX-XXX-XXXX The customer called in the agent who assisted the customer was asking for proof of purchase which is protocolThe customer originally called in reference to the USB cable.Per we value our customers the customer has been sent a USB Cable and rotors

We informed the customer of our return policy, she agreed to pay a exchange fee per her headphones were out of warranty Our customer service rep advised the customer where to send the return item .We are still awaiting the exchange fee once its paid she would be issued a new pair of headphonesWe would love to assist her with her exchange she would need to follow the return policy and we will exchange her unitThis is a warehouse facility and all units received are not sent back as this would be impossibleWe look forward to servicing our valued customer as we are awaiting her exchange fee to send her new headphones

Complaint: [redacted] I am rejecting this response because: The headphones were within warranty I read their policy, no where it states they keep your merchandise if you decide to change their mind Because essentiallyNow they turn around and make money off my merchandise & we're left with nothing How does that make sense? I didn't sign a contract obligating me to have their service Like a car repair ESTIMATE One of their reps told me they were "recycled" Which means sold somewhere else You can't keep people's paid merchandise Sincerely, [redacted]

To Whom It May Concern, We have a customer that called in with Warranty IssuesThe customer purchased Hover boards from [redacted] ***One was working and one was notWe informed the customer that the store [redacted] is a closeout store and they have to go through [redacted] for any refunds or exchangesPer customer satisfaction we will be more that happy to assist the customer with any exchanges on there second unit should any problems exist but we advise the customer to take it back to purchaser per they our responsibleBut, we never want to leave a customer feeling as if they have no option with our products so per customers satisfaction we will be more than happy to assist with any warranty issues per we value our customers business and hope they enjoy our products for years to comeWe have reached out to the customer to advise him of warranty assistance should any issues arise

Complaint: [redacted] I am rejecting this response because: The canteen received orders from GPX not to accept the rejected TVWe called GPX and they said we would have to pay shipping and handling ourselves Sincerely, [redacted] ***

Contact Name and Title: Consumer Services Dept Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @dpiinc.com We are unable to locate the call log from when the customer called in to make a complaint about the AF100S unit within the warranty periodPlease advise, what is the name and number given when the customer spoke with our representatives? We will absolutely be able to replace this unit under warranty, if the customer contacted within the 1-year warranty period to report a problemHowever, we need more information in order to verify thisOnce we have this information, we will arrange for a customer support representative to contact the consumer in order to set up an RMA and in-warranty exchange

The valued customer called in on 12/26/and reported she did not receive accessories along with her unit our customer service agent followed warranty guidelines and advised our customer to send in there proof of purchase When we received the email from the customer images showed the unit was damaged the customer stated it was like that when they opened the boxThe customer tried to take it back to the store location but they had none for the exchangeWe advised the customer we would be more than happy to exchange the complete unit once she sends it in we will have it exchanged within business daysIf the customer sends the unit through USPS it will be way more cost efficient for herShe has been contacted and advised we would be more than happy to make the exchange happen for herWe value her business and hope she continues to enjoy our products with her family for years to come