I'm charged $as deposit for this months' Bill even though I've been DP&L customer for last years
There is a new Email DPL submission from the DPL Public Website
Here are the details:
Account Number: ***
Name: *** ***
Email: ***@gmail.com
Service Address: *** *** **
City: ***
Zip: ***
Phone: (***) ***-***
Message:
I'm charged $as deposit for this months' Bill eventhough I've been DP&L customer for last yearsCould you please confirm why ?
***
*** ***,
I'm not showing a payment on the account since it started 11/21/ The deposit was charged after missed payments
*** Correspondence D P & L
*** *** ** ***, *** ***
***-***-*** tel ***-***-*** ***-***-*** fax
***
*** ***
Mar (days ago)
to DPL
Hello - I believed I have autopay set up since last two years except residen
Refuse to return my electric power service for days despite my bill payment in full
Yesterday 8-30-returning from work I was surprised my electric service was cut due to a missed bill
The first thing I have done in the morning 8-31-around am is pay my bill in full and calling DP&L to return my service they said they will return my service and they mentioned something about turning of the breakers but they never said this is a must to return the service
I was at work and no one was at the house to do so until we arrived back home at 6:today and I was surprised the service is not back
I then called DP&L and explain the entire situation for the outage person named "***" she said a person came to return the service but did not because the breakers were not off
I explained to her I was at work and no one was at the house at the time
She said you will have to wait until Tuesday this is not an outage this is service due to bill I told her but I payed my bill in
Extreme DP&L trimming killed of my treesTheirREPbasically said ......TO BAD!Again, extreme tree triming killed two of my trees.Their REPbasically said to badThese dead limbs could fall on my cars, cars driving down the alleyor people walking in the allyDangerous situation!They killed the treesTo be fair, they should cleanit upThey are comfortable blaming everything else ........but not their trimming
An underground power line was hit in my backyard on 8/10/DPL Left it there along with another line and have not returned it's now 8/13/
DPL failed to mark a power line that was wrongfully buried in our backyardWhen our fence guys were digging for post on Friday 8/10/a three foot flame shot up and almost hurt themDPL was immediately alertedSometime later they came out, found our neighbors power line buried only inches underground in our backyardThey threw up another power line that's now laying in my backyard to get our neighbors power and left the underground wire exposed with a mess thrown up of caution tape and a orange coneThey then left (it was a Friday) and have yet to return (Monday 8/13/at 11)Our fence can not be completed and my son can not play in the backyard until this is fixedI've called twice this morning*** and ** both said I just had to wait but would email my info to "the supervisor" who has yet to contact meI'm really unsure how thi
Refund calls from DP&L We do not have an account with them
My husband and I have received over calls, sometimes twice a day, from DP&L saying that we are entitled to a refund if we will call XXX-XXX-XXXX We have not answered any of these calls nor called back as we live in a continuous care community in which all utility bills are paid by the facility These calls are a real nuisance as they originate from various phone numbers The one I gave above is just one of them
DP&L was excavating for gas or electricity under ground my vehicle was park in the corner where DP&L or Toby high contractor was working, well they splash my car with mud + gravel "rocks" now my vehicle is scratch in the back
I'm a Christian person what is fair is people care for other people property, regardless color, religion where that persons from." God delight when people do good things allways, thinking about other first, us second
I paid my portion of the bill and received a disconnect, and my bill shows no disconnect in my account
On Oct 23/24th I paid my electric bill of $174, the agreed on amount that I arrangedIt was "returned" to my account then went back to the company, DP&L, and I thought nothing of itI got home today, 11/1/and found a disconnect for the date of 11/3/18, so I calledThe RUDE agent told me that I owed said amount by the 3rd of November or I would be subject to disconnectI asked if there was a way I could get an extension until 11/7/which is my payday, to which the agent RUDELY declinedI asked for a supervisor, was told that I would be placed in the queue for the supervisor callbackThe callback would be within 24-business hours, but as they were off tomorrow, I might get the call by Wed, 11/07/I waited until the agent advised me that I was in the queue then I disconnectedI then rushed around to cash one of my money orders for rent, deposited the money on my acc
DP&L shut the power to my home off without notification
My wife and I recently purchased a home at *** * *** ** in *** *** XXXXXThis was a Fannie Mae house that needed extensive repairsThe power was on when we purchased the house on 3/23/We called DP&L on or around 3/23/to have the utilities changed to our nameThis was scheduled for 4/5/When the technician came to the house to read the meter or switch the power on we were not there because the breaker box was on and they would not change it to our name at that timeWhen we called to reschedule we were told that someone would be back out on 4/11/We have had electric in the house the entire time that we have owned the home and have not been notified of any issues since or received any billingsI have paid multiple Vectren bills since we have owned the home and never even considered why we hadn't had an invoice from DP&L, we have always been serviced by *** where we pay gas & electric on a single
DP&L has fraudulently attempted to withdraw money from my checking account and successfully did twice since 05/They fail to take responsibility
In May of 2017, we were unable to pay our bill on the due date (05/04/17)and we had the auto-pay feature at the timeWe paid our bill manually a few days after the due date (05/08/2017)The auto-pay kicked back the money of courseOn May 26, 2017, we received an "IMPORTANT NOTICE" on an orange paper that was placed in our doorIt noted the amount we owed from the auto-pay kicking back our payment and it stated:
"DP&L believes this is a fraudulent actYou must pay the amount of the returned payment(s), $102.39, plus a $fee for each returned paymentTotal payment(s) of $117.39, must be made no later than 5-29-Failure to do so may result in your electric service being disconnected after this date."
As I continued to read the orange form, I noticed the section on the back that stated:
"As a result of your returned paymen
Turned our power off before the due date on our bill Payed the bill Did not turn power back on for hours Rude customer service
We received our bill the other week, which my wife stated was not due until 7/10/ We have been DP&L Customers for probably about years or so without any late payments ever We get home on 7/5/to our power having been shut off They stated our bill was due on 7/2/ My wife threw out our paper bill stating it was due on the 10th because she always just calls and pays over the phone That aside, when came home at about PM and we were in contact with DP&L by 3:PM They stated they had turned our power off at I believe 2:PM They stated we now had a missed payment and they turned our power off We fervently believe we were not late There was never any notice of disconnect left on our door, nor was there ever a phone call to either of us Any way, we always used the budget billing in the past to even out our utility bills in th
June 23,
From: Ms*** ** *** (Ameren Acct: # XXXXXXXX)
To: Revdex.com/Dayton Ohio
Re: Refusal of Reimbursement of Payment
On June 3, 2016, I contacted Ameren Power Company to pay my power bill in the amount of $ After selecting the option to pay my bill via telephone; I was then connected to the Western Union Speed-pay (third-party payment center) and informed of the $convenience feeI agreed to the stipulations and proceeded to the requirements of completing this transaction
I was then connected to a representative of Western Union in which I provided all the requested and necessary information for this transaction to be completedIn attempt to ensure that she had all the correct information, I informed her that I would repeat the information to herShe agreed
After doing so, she provided me with a confirmation number-XXXXXXXXI documented the number and repeated it back to her and once again she a
They have told me different stories every time about my bill
I had a miss up on my part, so I called them and tried to make it right, so there for it was not lateI was told my account was fine and not to worryI called back to double check and I got a different lady who said a completely different story and that would be coming out of my bank accounti made a payment since it was now "late" of and requested to be taken off of the bank withdrawlthey agreed to do so and then said since I had messed up there would be now a deposit on my account of that would have to be paidi explained that I would not be paying that because this was the first time I had messed up and I had tried to make it right, but was told I was fine and requested a superior talk to be, and the lady I was on the phone said "I was combative, but I was upset because she kept telling me a different story about my account" So I explained to that lady that I never hit her that would make me combative
I'm charged $as deposit for this months' Bill even though I've been DP&L customer for last years
There is a new Email DPL submission from the DPL Public Website
Here are the details:
Account Number: ***
Name: *** ***
Email: ***@gmail.com
Service Address: *** *** **
City: ***
Zip: ***
Phone: (***) ***-***
Message:
I'm charged $as deposit for this months' Bill eventhough I've been DP&L customer for last yearsCould you please confirm why ?
***
*** ***,
I'm not showing a payment on the account since it started 11/21/ The deposit was charged after missed payments
*** Correspondence D P & L
*** *** ** ***, *** ***
***-***-*** tel ***-***-*** ***-***-*** fax
***
*** ***
Mar (days ago)
to DPL
Hello - I believed I have autopay set up since last two years except residen
Refuse to return my electric power service for days despite my bill payment in full
Yesterday 8-30-returning from work I was surprised my electric service was cut due to a missed bill
The first thing I have done in the morning 8-31-around am is pay my bill in full and calling DP&L to return my service they said they will return my service and they mentioned something about turning of the breakers but they never said this is a must to return the service
I was at work and no one was at the house to do so until we arrived back home at 6:today and I was surprised the service is not back
I then called DP&L and explain the entire situation for the outage person named "***" she said a person came to return the service but did not because the breakers were not off
I explained to her I was at work and no one was at the house at the time
She said you will have to wait until Tuesday this is not an outage this is service due to bill I told her but I payed my bill in
Extreme DP&L trimming killed of my treesTheirREPbasically said ......TO BAD!Again, extreme tree triming killed two of my trees.Their REPbasically said to badThese dead limbs could fall on my cars, cars driving down the alleyor people walking in the allyDangerous situation!They killed the treesTo be fair, they should cleanit upThey are comfortable blaming everything else ........but not their trimming
An underground power line was hit in my backyard on 8/10/DPL Left it there along with another line and have not returned it's now 8/13/
DPL failed to mark a power line that was wrongfully buried in our backyardWhen our fence guys were digging for post on Friday 8/10/a three foot flame shot up and almost hurt themDPL was immediately alertedSometime later they came out, found our neighbors power line buried only inches underground in our backyardThey threw up another power line that's now laying in my backyard to get our neighbors power and left the underground wire exposed with a mess thrown up of caution tape and a orange coneThey then left (it was a Friday) and have yet to return (Monday 8/13/at 11)Our fence can not be completed and my son can not play in the backyard until this is fixedI've called twice this morning*** and ** both said I just had to wait but would email my info to "the supervisor" who has yet to contact meI'm really unsure how thi
Refund calls from DP&L We do not have an account with them
My husband and I have received over calls, sometimes twice a day, from DP&L saying that we are entitled to a refund if we will call XXX-XXX-XXXX We have not answered any of these calls nor called back as we live in a continuous care community in which all utility bills are paid by the facility These calls are a real nuisance as they originate from various phone numbers The one I gave above is just one of them
DP&L was excavating for gas or electricity under ground my vehicle was park in the corner where DP&L or Toby high contractor was working, well they splash my car with mud + gravel "rocks" now my vehicle is scratch in the back
I'm a Christian person what is fair is people care for other people property, regardless color, religion where that persons from." God delight when people do good things allways, thinking about other first, us second
I paid my portion of the bill and received a disconnect, and my bill shows no disconnect in my account
On Oct 23/24th I paid my electric bill of $174, the agreed on amount that I arrangedIt was "returned" to my account then went back to the company, DP&L, and I thought nothing of itI got home today, 11/1/and found a disconnect for the date of 11/3/18, so I calledThe RUDE agent told me that I owed said amount by the 3rd of November or I would be subject to disconnectI asked if there was a way I could get an extension until 11/7/which is my payday, to which the agent RUDELY declinedI asked for a supervisor, was told that I would be placed in the queue for the supervisor callbackThe callback would be within 24-business hours, but as they were off tomorrow, I might get the call by Wed, 11/07/I waited until the agent advised me that I was in the queue then I disconnectedI then rushed around to cash one of my money orders for rent, deposited the money on my acc
DP&L shut the power to my home off without notification
My wife and I recently purchased a home at *** * *** ** in *** *** XXXXXThis was a Fannie Mae house that needed extensive repairsThe power was on when we purchased the house on 3/23/We called DP&L on or around 3/23/to have the utilities changed to our nameThis was scheduled for 4/5/When the technician came to the house to read the meter or switch the power on we were not there because the breaker box was on and they would not change it to our name at that timeWhen we called to reschedule we were told that someone would be back out on 4/11/We have had electric in the house the entire time that we have owned the home and have not been notified of any issues since or received any billingsI have paid multiple Vectren bills since we have owned the home and never even considered why we hadn't had an invoice from DP&L, we have always been serviced by *** where we pay gas & electric on a single
DP&L has fraudulently attempted to withdraw money from my checking account and successfully did twice since 05/They fail to take responsibility
In May of 2017, we were unable to pay our bill on the due date (05/04/17)and we had the auto-pay feature at the timeWe paid our bill manually a few days after the due date (05/08/2017)The auto-pay kicked back the money of courseOn May 26, 2017, we received an "IMPORTANT NOTICE" on an orange paper that was placed in our doorIt noted the amount we owed from the auto-pay kicking back our payment and it stated:
"DP&L believes this is a fraudulent actYou must pay the amount of the returned payment(s), $102.39, plus a $fee for each returned paymentTotal payment(s) of $117.39, must be made no later than 5-29-Failure to do so may result in your electric service being disconnected after this date."
As I continued to read the orange form, I noticed the section on the back that stated:
"As a result of your returned paymen
trying to charge me a deposit now after my electric has been on for ten years
Turned our power off before the due date on our bill Payed the bill Did not turn power back on for hours Rude customer service
We received our bill the other week, which my wife stated was not due until 7/10/ We have been DP&L Customers for probably about years or so without any late payments ever We get home on 7/5/to our power having been shut off They stated our bill was due on 7/2/ My wife threw out our paper bill stating it was due on the 10th because she always just calls and pays over the phone That aside, when came home at about PM and we were in contact with DP&L by 3:PM They stated they had turned our power off at I believe 2:PM They stated we now had a missed payment and they turned our power off We fervently believe we were not late There was never any notice of disconnect left on our door, nor was there ever a phone call to either of us Any way, we always used the budget billing in the past to even out our utility bills in th
June 23,
From: Ms*** ** *** (Ameren Acct: # XXXXXXXX)
To: Revdex.com/Dayton Ohio
Re: Refusal of Reimbursement of Payment
On June 3, 2016, I contacted Ameren Power Company to pay my power bill in the amount of $ After selecting the option to pay my bill via telephone; I was then connected to the Western Union Speed-pay (third-party payment center) and informed of the $convenience feeI agreed to the stipulations and proceeded to the requirements of completing this transaction
I was then connected to a representative of Western Union in which I provided all the requested and necessary information for this transaction to be completedIn attempt to ensure that she had all the correct information, I informed her that I would repeat the information to herShe agreed
After doing so, she provided me with a confirmation number-XXXXXXXXI documented the number and repeated it back to her and once again she a
They have told me different stories every time about my bill
I had a miss up on my part, so I called them and tried to make it right, so there for it was not lateI was told my account was fine and not to worryI called back to double check and I got a different lady who said a completely different story and that would be coming out of my bank accounti made a payment since it was now "late" of and requested to be taken off of the bank withdrawlthey agreed to do so and then said since I had messed up there would be now a deposit on my account of that would have to be paidi explained that I would not be paying that because this was the first time I had messed up and I had tried to make it right, but was told I was fine and requested a superior talk to be, and the lady I was on the phone said "I was combative, but I was upset because she kept telling me a different story about my account" So I explained to that lady that I never hit her that would make me combative