I'm charged $as deposit for this months' Bill even though I've been DP&L customer for last years There is a new Email DPL submission from the DPL Public Website Here are the details: Account Number: [redacted] Name: [redacted] Email: [redacted] @gmail.com Service Address: [redacted] City: [redacted] Zip: [redacted] Phone: (***) ***- [redacted] Message: I'm charged $as deposit for this months' Bill eventhough I've been DP&L customer for last yearsCould you please confirm why ? [redacted] ***, I'm not showing a payment on the account since it started 11/21/ The deposit was charged after missed payments [redacted] Correspondence D P & L [redacted] ** [redacted] , [redacted] ***-***- [redacted] tel ***-***- [redacted] ***-***- [redacted] fax [redacted] < [redacted] @gmail.com> Mar (days ago) to DPL Hello - I believed I have autopay set up since last two years except residen
Refuse to return my electric power service for days despite my bill payment in full Yesterday 8-30-returning from work I was surprised my electric service was cut due to a missed bill The first thing I have done in the morning 8-31-around am is pay my bill in full and calling DP&L to return my service they said they will return my service and they mentioned something about turning of the breakers but they never said this is a must to return the service I was at work and no one was at the house to do so until we arrived back home at 6:today and I was surprised the service is not back I then called DP&L and explain the entire situation for the outage person named "***" she said a person came to return the service but did not because the breakers were not off I explained to her I was at work and no one was at the house at the time She said you will have to wait until Tuesday this is not an outage this is service due to bill I told her but I payed my bill in
They have told me different stories every time about my bill I had a miss up on my part, so I called them and tried to make it right, so there for it was not lateI was told my account was fine and not to worryI called back to double check and I got a different lady who said a completely different story and that would be coming out of my bank accounti made a payment since it was now "late" of and requested to be taken off of the bank withdrawlthey agreed to do so and then said since I had messed up there would be now a deposit on my account of that would have to be paidi explained that I would not be paying that because this was the first time I had messed up and I had tried to make it right, but was told I was fine and requested a superior talk to be, and the lady I was on the phone said "I was combative, but I was upset because she kept telling me a different story about my account" So I explained to that lady that I never hit her that would make me combative
Refund calls from DP&L We do not have an account with them My husband and I have received over calls, sometimes twice a day, from DP&L saying that we are entitled to a refund if we will call XXX-XXX-XXXX We have not answered any of these calls nor called back as we live in a continuous care community in which all utility bills are paid by the facility These calls are a real nuisance as they originate from various phone numbers The one I gave above is just one of them
Extreme DP&L trimming killed of my treesTheirREPbasically said ......TO BAD!Again, extreme tree triming killed two of my trees.Their REPbasically said to badThese dead limbs could fall on my cars, cars driving down the alleyor people walking in the allyDangerous situation!They killed the treesTo be fair, they should cleanit upThey are comfortable blaming everything else ........but not their trimming
I'm charged $as deposit for this months' Bill even though I've been DP&L customer for last years There is a new Email DPL submission from the DPL Public Website Here are the details: Account Number: [redacted] Name: [redacted] Email: [redacted] @gmail.com Service Address: [redacted] City: [redacted] Zip: [redacted] Phone: (***) ***- [redacted] Message: I'm charged $as deposit for this months' Bill eventhough I've been DP&L customer for last yearsCould you please confirm why ? [redacted] ***, I'm not showing a payment on the account since it started 11/21/ The deposit was charged after missed payments [redacted] Correspondence D P & L [redacted] ** [redacted] , [redacted] ***-***- [redacted] tel ***-***- [redacted] ***-***- [redacted] fax [redacted] < [redacted] @gmail.com> Mar (days ago) to DPL Hello - I believed I have autopay set up since last two years except residen
Refuse to return my electric power service for days despite my bill payment in full Yesterday 8-30-returning from work I was surprised my electric service was cut due to a missed bill The first thing I have done in the morning 8-31-around am is pay my bill in full and calling DP&L to return my service they said they will return my service and they mentioned something about turning of the breakers but they never said this is a must to return the service I was at work and no one was at the house to do so until we arrived back home at 6:today and I was surprised the service is not back I then called DP&L and explain the entire situation for the outage person named "***" she said a person came to return the service but did not because the breakers were not off I explained to her I was at work and no one was at the house at the time She said you will have to wait until Tuesday this is not an outage this is service due to bill I told her but I payed my bill in
They have told me different stories every time about my bill I had a miss up on my part, so I called them and tried to make it right, so there for it was not lateI was told my account was fine and not to worryI called back to double check and I got a different lady who said a completely different story and that would be coming out of my bank accounti made a payment since it was now "late" of and requested to be taken off of the bank withdrawlthey agreed to do so and then said since I had messed up there would be now a deposit on my account of that would have to be paidi explained that I would not be paying that because this was the first time I had messed up and I had tried to make it right, but was told I was fine and requested a superior talk to be, and the lady I was on the phone said "I was combative, but I was upset because she kept telling me a different story about my account" So I explained to that lady that I never hit her that would make me combative
Refund calls from DP&L We do not have an account with them My husband and I have received over calls, sometimes twice a day, from DP&L saying that we are entitled to a refund if we will call XXX-XXX-XXXX We have not answered any of these calls nor called back as we live in a continuous care community in which all utility bills are paid by the facility These calls are a real nuisance as they originate from various phone numbers The one I gave above is just one of them
Extreme DP&L trimming killed of my treesTheirREPbasically said ......TO BAD!Again, extreme tree triming killed two of my trees.Their REPbasically said to badThese dead limbs could fall on my cars, cars driving down the alleyor people walking in the allyDangerous situation!They killed the treesTo be fair, they should cleanit upThey are comfortable blaming everything else ........but not their trimming
trying to charge me a deposit now after my electric has been on for ten years