DPR Investments

Review: The product ordered was not delivered. Product ordered was ([redacted] 5'x100' Heavy Duty Fence). The order was placed on November 28,2012. Total price paid was $159 via a credit card. The credit card was charged on 11/29/2012. Several attempts to reconcile product shipment and/ or refund with the company have been made. No resolution has been achieved.Desired Settlement: Delivery of product is preferred.If delivery is not feasible, a refund.

Review: Ordered product 3/19/13 in amt of $319.00 Called business 3/20/13 shipping track #for and advised by [redacted] I would receive fencing 7-10 business days from day of order and would email delivery information. Called business again on 3/27/13 due to non receipt of delivery information and advised due to warm winter and orders shipping department was having trouble keeping up and my order would be shipped that day or the next 3/28/13 and would e mail tracking number. On 3/29/13 no information was received and another call to business was unanswered due to company taking the day off for secular holiday despite having shipping backlog.Desired Settlement: Immediate shipping of fencing and notification of tracking information.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by DPR Investments regarding complaint ID [redacted].

Regards,

This company after numerous attempts at resolution did ship the paid for product. In my opinion the current Revdex.com grade of "F" is well deserved.

Review: Over 6 months ago I placed an order and paid in full for a dog fence kit. I expected the kit within a couple weeks. When it did not arrive I contacted a [redacted]'s customer service rep, who was apologetic and polite. I was told vaguely of "delays" but assured that my order would be filled as quickly as possible. Six months and multiple emails, phone calls, and messages later I still had not received the fence kit or been given any specific indication when the order might be filled, much less shipped. Initially I simply wanted to receive the product I ordered, but after so many months of being given the runaround I have had enough and want a full refund. Unfortunately, getting any response from the company has become increasingly difficult. I cancelled my order 3 weeks ago and was assured by another polite representative that a full refund would be issued, but have as yet received nothing. My recent phone messages requesting information about this refund have not received a response.Desired Settlement: For me the only acceptable solution to this frustrating experience is a full and prompt refund, preferably in the form of a check sent directly to me.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA [redacted]

Date: Thu, Apr 18, 2013 at 8:50 AM

Subject: Fwd: Complaint #[redacted] Resolved by Business

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Wed, Apr 17, 2013 at 4:37 PM

Subject: Complaint #[redacted] Resolved by Business

To: [redacted]

Sir or Madam-

I am currently on hold with the Revdex.com, but wanted to also send an email

message (per the instructions given in the confirmation message) to

explain that the business against which I filed a complaint suddenly

responded to the issue in a satisfactory manner.

My assigned complaint number is: [redacted]

Just moments ago I received a phone call from a [redacted]'s Gardens

representative informing me that a check has been cut in the full

amount of my purchase price and has been mailed to me. It should

arrive within a couple days.

Please advise of any additional action I should take or if my message

would be better submitted in a different forum.

Thank you.

Review: On October 8, 2012, I placed an order for products from this company (two sleeves and ties for deer fencing (Order [redacted])). On October 9, 2012, my credit card was charged $34.65. Since that time, despite many email exchanges with their customer service rep, I have neither received the product nor a refund, nor any adequate explanation. On February 4, 2013, I cancelled my order by email and demanded repayment. This email was acknowledged by their customer service rep, [redacted], but I have received no payment, nor any futher response to my demand for repayment from the company since that time. On March 2, 2013, I wrote one more time indicating that if I did not receive a response by March 15, I would file a complaint with the Revdex.com. I have received no response.

I had been very pleased with this company in the past - with both the products and the service - and I am very disappointed now. I am concerned that others will continue to order from them and have the same problem as I have had so I feel I have to report this.Desired Settlement: I would like a check sent to me at my address (which was the delivery address on the order)

Review: I purchased fencing from the company on January 17, 2013, a confirmation of the order was received (see below), and my credit card was charged $159. Despite repeated phone calls/emails requesting delivery (and most recently refund against my credit card), the company has only made repeated false promises of delivery. I was told that the company has a new owner, and that the fencing would still be delivered. Because of the time that has passed and the obvious deceptive practices of the company, I now only want the company to return my payment.

Email confirming the order:

From: [redacted] [[redacted]]

Sent: Thursday, January 17, 2013 8:42 PM

To: [redacted] Subject: New Order # [redacted]

Phone: [redacted]

________________________________________

Order Confirmation

[redacted],

This email confirms that your order was received at Benner's Gardens. You will receive an additional email once your order is shipped. Contact us if you have any questions about your order.

Thanks for using Benner's Gardens.

Order Information Additional Information

________________________________________ ________________________________________

Order number: [redacted]

Order Date: 1/17/2013 Account Info:

Login: [redacted]: [redacted]

Billing Address Payment Information

________________________________________ ________________________________________

[redacted] Payment Method

Online Credit Card

Order Summary

________________________________________

Shipping To: [redacted] Shipping Method

Free Shipping [redacted] 5' x 100' Heavy Duty Fence $159.00 x 1 $159.00

________________________________________

Subtotal: $159.00

Discount: $0.00

Shipping: $0.00

Sales Tax: $0.00

Total: $159.00

________________________________________

Benner's Gardens [redacted]

Phone: [redacted]Desired Settlement: Refund of money paid for product that was not delivered.

Business

Response:

I am glad to respond to this customer. The company has changed hands as of February 12 of this year. I was not aware of this complaint and was under the impression that the new owners would fulfill all outstanding orders. I apologize for the lack of customer service this customer received, as well as the lack of a satisfactory response. If the order has not yet shipped, a refund will be issued.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The product has not been delivered so we had to purchase fencing from another source. Please remit an immediate refund of $159.

Regards,