DPTS Group LLC

There were two separate memberships entered on two separate occasions Membership #was joined on 02/12/(Reference Account# [redacted] ) using the following information [redacted] , [redacted] The transactions that occurred from this account is as follows:02/12/ReductionGuideM $19.95; 04/12/ShapeMentor $29.95; 06/11/MyHealthandFitnness $39.90; 08/10/healthLeader $ These four transactions had been refunded on August 15, when contact was made into our Customer Support Center The total amount of refunds for this account is $The refunded transactions will appear individually and not as one lump sum Membership #was joined on 04/30/(Reference Account# [redacted] ) using the following information [redacted] , [redacted] ***; [redacted] ; [redacted] The transactions that occurred from this account is as follows:04/30/WellFit $19.95; 06/29/ShapeMentor $29.95; 08/28/HealthLeader $ The transaction that occurred on 08/28/HealthLeader $was refunded on August 31, when contact was made once again by [redacted] into our Customer Support Center inquiring about that specific chargeUpon the receipt of this newest complaint response the two additional transactions that occurred on 04/30/WellFit $and 06/29/ShapeMentor $is now being refunded Those two additional refunds was processed on September 12th and will also appear individually and not as one lump sum

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will say this, I did not sign up in error for this programI am a sales rep now but did accounting for years so I know where and what I spend my money on Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Last week, another charge from this company appeared on my bank statement Unfortunately, my notes are at work so I don't have the details, but I did get the name of the representative who helped me, the date of the transaction & the amount that was charged She said they would credit the amount back to me & cancel my account (again), but I was told the same thing by the previous representative and a charge still occurred As of today, I have not seen the credit show up on my statement
Regards,
*** ***

There were two separate memberships entered on two separate occasions.  Membership #1 was joined on 02/12/2017 (Reference Account#[redacted]) using the following information.  [redacted]  The transactions that occurred from this account is as follows:02/12/2017 ReductionGuideM $19.95; 04/12/2017 ShapeMentor $29.95;  06/11/2017 MyHealthandFitnness $39.90; 08/10/2017 healthLeader $39.90.  These four transactions had been refunded on August 15, 2017 when contact was made into our Customer Support Center.  The total amount of refunds for this account is $129.70. The refunded transactions will appear individually and not as one lump sum.  Membership #2 was joined on 04/30/2017 (Reference Account#[redacted]) using the following information.  [redacted]  The transactions that occurred from this account is as follows:04/30/2017 WellFit $19.95; 06/29/2017 ShapeMentor $29.95; 08/28/2017 HealthLeader $39.90.  The transaction that occurred on 08/28/2017 HealthLeader $39.90 was refunded on August 31, 2017 when contact was made once again by [redacted] into our Customer Support Center inquiring about that specific charge. Upon the receipt of this newest complaint response the two additional transactions that occurred on 04/30/2017 WellFit $19.95 and 06/29/2017 ShapeMentor $29.95 is now being refunded.   Those two additional refunds was processed on September 12th and will also appear individually and not as one lump sum.

We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge on November 28, 2016.From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a...

phone call to your house.  If it were online, the purchase would have most likely been about a month or two prior to the charge. We are a Health and Wellness Educational website. We provide a medical doctor to answer customer emails regarding anything health related. The doctor can also provide a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.   Thanks, and again, apologies for the inconvenience.    Customer Support

We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so on 08/15/2017 we have refunded the following charges from MemberID[redacted] Reduction Guide; $29.95 04/02/2017 ShapeMentorMD; $39.90 06/11/2017 [redacted]; $39.90...

08/10/2017 [redacted]md and on 08/31/2017 a refund was processed from MemberID[redacted]for the charge of $39.90 on 08/28/2017 [redacted].  In total $169.90 had been refunded. . From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a medical doctor to answer customer emails regarding anything health related. The doctor can also provide a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, please notify your bank. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again. Thanks, and again, apologies for the inconvenience.  Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will say this, I did not sign up in error for this program. I am a sales rep now but did accounting for 12 years so I know where and what I spend my money on.
Regards,
[redacted]