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DQ Grill & Chill

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Reviews Restaurants, Meal Prep DQ Grill & Chill

DQ Grill & Chill Reviews (1)

On Nov 7, my husband who is handicapped drove my grandchildren to this DQ to get dinner for themselves - I had surgery so I was unwilling to make dinner for them & treat them at the same time - they went inside and ordered six piece chicken basket and four piece with extra cheese sauce for them both - the total was - a lot for children & a grandmother who is trying to raise them but as I said I was hurting & willing to payUpon coming home they informed me that they didn't get the pieces chicken but four piece dinners - it is a small mistake - told them to give me the receipt & I would call but there was no phone number on it - so I went to the restaurant which is across town & walked in and asked how they could make THEIR mistake right - talked to the manager who said that I would have to produce the box (right here I will have to say we are talking about PIECES OF CHICKEN not a $mistake, not even a $mistake) - I explained that I live across town & had already traveled over the bumpy roads after just having surgery & she informed me she was not responsible for the roads & would not do anything for me without box - we traveled back home but needless to say by the time I got back home the kids had eaten the food - now there was no PROOF of their mistakeFinally found the phone number & called manager & told her the kids had eaten the food and again she told me she was going to do NOTHING to fix mistakeI have been a manager this was handled SO wrong on SO many levels all she had to do was say "Next time you come in we will give you a piece for the price of the piece" simple fix & the right and fair this restaurant has lost customers and I WILL be telling everyone about this event and also be putting it on facebook, website, DQ franchise page....etc etc etc ...actually anyone and everything I can think of will hear about the treatment this DQ gives their customers

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Address: 119 Country Aire Dr, Rockville, Maryland, United States, 72543-9015


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