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Dr. Augello's Health and Body Makeover

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Reviews Dr. Augello's Health and Body Makeover

Dr. Augello's Health and Body Makeover Reviews (4)

This letter is a response to the customer service complaint (ID # ***) that we received on 09/20/by *** ***From the initial consultation we have made it very clear to *** that our program is designed to cleanse the liver and detoxify the body using all natural
supplementation, holistic nutritional guidance, as well as periodic liquid cleansesIt was explained to *** that along with any form of cleanse and detoxification comes the chance of what we call a “healing crisis.” To be more specific, patients on our program can experience some temporary symptoms that are representative of the internal changes that the program is enforcingThese changes include but are not limited to releasing toxins and waste from the body, cleansing the liver, etcThe symptoms he is expressing is nothing more than a healing crisis that truly represents the toxicity levels of his body prior to entering the programMany clients on our program experience a temporary healing crisis as it is a part of the detoxification process and that is why DrAugello never met with him regarding these symptomsThis was explained to him several timesIt was also made clear that cheating on the program can and will make these symptoms worse***’s specific symptoms may have been due to the fact that he did admit to cheating significantly on the program with food and drinks including alcohol which is not on our specific food listAdditionally, when deciding to quit the program, he specifically requested to not speak with DrAugelloWe have provided *** with a step-by-step weight-loss program designed and proven to work when followed, the product and services promised, as well as 24/coaching which he did take advantage of several timesHowever, *** did not follow the programDespite this, our weekly evaluations provide evidence that he did in fact lose weight on our program*** made an initial down payment of $and was then placed on a payment plan for $monthly to pay off his program balance of $2,At this time he signed several documents explaining that that product once taken home, and the services once rendered, were non-refundableAs of 09/01/*** has received $1,worth of non-refundable products and services at our office including but not limited to: initial measurements and pictures, all of his supplementation and nutritional shakes, a one on one book explanation of the entire program, and four weekly treatments that each included an exercise with oxygen therapy session, an infrared sauna session, a weekly evaluation, a weigh-in, a body wrap, and a self-mastery technology sessionThis leaves him with a $1,balanceDespite this balance on his program *** disputed his first $monthly payment with our merchant account claiming that he did not receive the products and services promised to himI have provided the credit card company with the above information along with all signed documentation proving that he has received these products and servicesIt is clear that this customer simply does not want to pay the remainder of his balance that is owed to our officeWe have tried settling the balance with him over the phone and lowering his balance to $1,We even agreed to his recommendation of $bi-weeklyWhen presented with this settlement option he refused to sign a payment plan with the new agreement and turned down our offer completelyThe phone calls made to *** were not threateningInstead, they were polite attempts to collect payment toward the balance that is owed on his program and to work out a settlement for his bill. This is a simple case of someone who contracted for goods and services, received them, and now does not want to pay for themWe have a signed contract, a signed form that he received all the supplements, and we also have all the notes documenting the services he receivedTo resolve this dispute our office is proposing a settlement optionIf *** wants to settle his bill we will give him a one-time opportunity to pay $cash and we will consider his bill paid in fullWe are specifying that it be cash due to the fact that he has already contacted his credit card company to dispute the one payment he has made to usIf he agrees to this offer we will consider his bill paid in full

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Re: Consumer Complaint #***To Whom It May Concern:This letter is in response to the rebuttal letter on consumer complaint #***.It is not the responsibility of my office staff to telephone every patient who has moved and has an outstanding balance with our office. It is the
patient’s responsibility to pay their co-pays and notify our office of any address changes. *** *** would have received an “Explanation of benefits” statement from her insurance company on or around June 26, to her old addressThe amount she owed would have been stated on that explanation of benefits statement. *** stopped coming to our office before a payment / EOB was sent to our office so how can she claim she didn’t have an outstanding balance when she left our office. Numerous statements were sent to her prior to us receiving one back in the mail with no forwarding address. Benefits quoted are not a guarantee of payment.A*** Chiropractic admits no wrong doing, unlawful, unethical or fraudulent acts in regards to her account. With that being said, as a courtesy, we will accept the $to settle and close her account. This amount ($55.00) needs to be paid DIRECTLY to *** ***.Sincerely,DrMark JA*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
This is at this point a very upsetting situationIndirectly
stating I knew about the owed $55.00, when once again I was unaware of the
outstanding balance, as I did not receive a communication from my insurance
company or DrA***’s office, most likely because of my moveAlthough it is
written, “It is not the responsibility of my office staff to telephone every
patient who has moved and has an outstanding balance with our office.” It would
have avoided this situation and would have ensured patients were informed,
instead of receiving a surprise Attorney’s letter years down the line
All I was asking for with my initial call to DrA***’s
office was for understanding of that, and I was ready to pay whatever was
brought to my attention that was owed for my last visitInstead, I was made
feel like I was purposely delinquent with a bill, which was not the caseI do
feel like what was done was wrong, but I do finally appreciate the final
settlement of what I owed only to finalize thisThe amount in full of $
was paid today 11/8/directly to *** *** *** using a VISA cardThe
call was recorded and I was informed I’d be receiving a phone call of
confirmation of payment
Thank you

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Address: 1578 Easton Avenue, Bethlehem, Pennsylvania, United States, 18017-5911

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