Dr Auto Repair Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: it is absurd to think that Continental Siding repaired/replaced parts on two doors and "coincidentally" the blinds in both doors quit working at that exact moment We will accept their replacement of the glass, but will have to agree to disagree about the causeTheir rude response does not say much about their customer service, nor does the fact that we have tried to resolve this for over months
Regards,
*** ***

Our head project manager was at the home yesterday and assessed the situation and signed a service agreement with these customers that would satisfy their issue. Continental disagrees with the customer's assessment of how the door was damaged and the fact they have complained to the Revdex.com. The Revdex.com is...

a great resource for companies and customers in situations where one side is not treating the other fairly, this situation does not apply. It is just as likely that Continental was the cause of their microwave malfunctioning or a crack in their driveway developing as it is that Continental caused internal blinds to malfunction. Continental did not cause this problem but is willing to assist the customer in handling the situation as a part of our commitment to our customers that we will always be there for them. We now have a signed agreement, prior to this complaint being posted, and have moved forward with a plan to fix this issue for our customer so they can be happy again. If Continental damaged their door we would rather pay to replace the door in order to make our customer happy, regardless of the cost to Continental, our brand of high quality and customer satisfaction is of utmost importance to us.  It is also worth mentioning that Continental should not be responsible for replacing or repairing something we didn't damage, as the customer has stated.  We have earned a great reputation over 34 years because we do the right thing, we didn't earn that reputation over 34 years serving 50,000 customers just to turn around and treat these customers unfairly. We have been more than fair and will continue to be. These customers can't possibly receive any more attention in the matter as our top installation official in the entire company is already handling the situation. I'm confident we will resolve the issue in a fair and mutually beneficial manner.