Dr Auto Repair

Our head project manager was at the home yesterday and assessed the situation and signed a service agreement with these customers that would satisfy their issueContinental disagrees with the customer's assessment of how the door was damaged and the fact they have complained to the Revdex.comThe Revdex.com is a great resource for companies and customers in situations where one side is not treating the other fairly, this situation does not applyIt is just as likely that Continental was the cause of their microwave malfunctioning or a crack in their driveway developing as it is that Continental caused internal blinds to malfunctionContinental did not cause this problem but is willing to assist the customer in handling the situation as a part of our commitment to our customers that we will always be there for themWe now have a signed agreement, prior to this complaint being posted, and have moved forward with a plan to fix this issue for our customer so they can be happy againIf Continental damaged their door we would rather pay to replace the door in order to make our customer happy, regardless of the cost to Continental, our brand of high quality and customer satisfaction is of utmost importance to us It is also worth mentioning that Continental should not be responsible for replacing or repairing something we didn't damage, as the customer has stated We have earned a great reputation over years because we do the right thing, we didn't earn that reputation over years serving 50,customers just to turn around and treat these customers unfairlyWe have been more than fair and will continue to beThese customers can't possibly receive any more attention in the matter as our top installation official in the entire company is already handling the situationI'm confident we will resolve the issue in a fair and mutually beneficial manner