We apologize for the delay in recieving the check from the warranty company. In an attempt to provide assistence to a potential customer, we stated that we would attempt to collect from a warranty company that the customer stated that was suppose to be in place at the time of
service. However, the customers were not the orginal owners of the house or the HVAC system, and therefore, the equipment was not covered under the warranty. I informed the customer that we would repair the equipment and assist him in transfering the name on the warranty to his name , however, he would have to pay for the repair until the warranty company paid for the claim, and we would reimburse the customer whatever the warranty company paid. He agreed to this arrangement. We sent the transfer request and the transfer fee, at our cost, times and the warranty company lost both payments. After several calls, we finally got them to transfer the name of the warranty to the customers name, and the claim was submitter. The claim was denied times and we finally had to get one of our well respected vendors to get involved on our behalf. They were able to get the warranty company to pay the claim. The check was issued this month and we issued the check to the customer immediately. I sent an email of the check to the customer showing the date of the check and when it was issued. We normally do not deal with this warranty company and will not deal with them in the future. We are sorry this took so long and we have apologized to the customer
I would like for someone to confirm their pricing for he work they did and to inspect the work and compare it to the prices. I would like to know if it should cost 125 to put electrical tape around wires. I would also like someone to tell me if it should cost 125 per system to slide two...
rubber round pieces under my a/c units - total $250. They did not describe what they were going to do to level the systems or to cover up the wires. If I would have known this was all they were going to do, I could have done this. I thought I was getting more that what was told to me and feel that I was mislead and taken advantage of. I would like the cost of this to be refunded in addition to the money that they said they would refund. So far they said they would cut me a check for $2049.90. I would like an additional $600 returned. I paid them a total of $2963.90. They also inspected my systems and found no problems with my downstairs unit and the next day it froze up and it needs replacing. It had no problems prior to them coming. Something is not right here and I would like some of my money back to at least cover the cost of having to have another company make my repairs.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
This is a provisional acceptance based on the receipt of the check sent by the business being accepted by my bank and credited to my bank account within the two (2) days as described by my bank as being required to verify.
Regards,
[redacted]
We apologize for the delay in recieving the check from the warranty company. In an attempt to provide assistence to a potential customer, we stated that we would attempt to collect from a warranty company that the customer stated that was suppose to be in place at the time of
service. However, the customers were not the orginal owners of the house or the HVAC system, and therefore, the equipment was not covered under the warranty. I informed the customer that we would repair the equipment and assist him in transfering the name on the warranty to his name , however, he would have to pay for the repair until the warranty company paid for the claim, and we would reimburse the customer whatever the warranty company paid. He agreed to this arrangement. We sent the transfer request and the transfer fee, at our cost, times and the warranty company lost both payments. After several calls, we finally got them to transfer the name of the warranty to the customers name, and the claim was submitter. The claim was denied times and we finally had to get one of our well respected vendors to get involved on our behalf. They were able to get the warranty company to pay the claim. The check was issued this month and we issued the check to the customer immediately. I sent an email of the check to the customer showing the date of the check and when it was issued. We normally do not deal with this warranty company and will not deal with them in the future. We are sorry this took so long and we have apologized to the customer
I would like for someone to confirm their pricing for he work they did and to inspect the work and compare it to the prices. I would like to know if it should cost 125 to put electrical tape around wires. I would also like someone to tell me if it should cost 125 per system to slide two...
rubber round pieces under my a/c units - total $250. They did not describe what they were going to do to level the systems or to cover up the wires. If I would have known this was all they were going to do, I could have done this. I thought I was getting more that what was told to me and feel that I was mislead and taken advantage of. I would like the cost of this to be refunded in addition to the money that they said they would refund. So far they said they would cut me a check for $2049.90. I would like an additional $600 returned. I paid them a total of $2963.90. They also inspected my systems and found no problems with my downstairs unit and the next day it froze up and it needs replacing. It had no problems prior to them coming. Something is not right here and I would like some of my money back to at least cover the cost of having to have another company make my repairs.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
This is a provisional acceptance based on the receipt of the check sent by the business being accepted by my bank and credited to my bank account within the two (2) days as described by my bank as being required to verify.
Regards,
[redacted]