Dr. Boyd's Pet Resorts LP

At Dr. Boyd’s Pet Resort &
Veterinary Center we temperament test every dog that is brought in for daycare
and boarding. This is for the safety of all the dogs, as well as, the entire
staff at Dr. Boyd’s Pet Resort. After determining the temperament of the dog,
they are assigned a collar to wear; the color of the collar depicts their temperament.
This allows any staff member to know the temperament of the dog, at a glance. 
Regarding the claim “For a year I have been
boarding my dog with Dr. Boyd's Pet Resort & Veterinary Center? with the
assumption she is in the yard playing all day. Come to find out she is in a
kennel all day with 10 min.”
It is our policy to always alert
the owner when a collar-color-change has taken place. “Breaks” started as an “Orange
collar” and because of her behavior, went to a “Red collar”, within her first
60 days at Dr. Boyd’s Pet Resort. Ms. Wallace was told about her dog’s change
in collar color and that having “Breaks” in the yard was creating a safety
issue for the other dogs. Whenever this occurs, it is our policy to always talk
to the owner about socialization training for their dogs. However, even without
training, “Red collar” dogs would still be getting exercise, by being on
“rotation”, meaning a handler plays with the dog one-on-one in the yard, and
is walked, at least 5 times a day. Specialized playgroups can be assembled, if
possible, depending on which dogs can be positively matched with these dogs
with during their stay. Many of our “Red collar” dog owners call ahead of time
to see if there are other dogs staying at the Resort who would be a good match
for group play. 
Our collar colors and their meaning: 
Green
(large good) – general population, not
small breed dogs, little to no behavior problems, neutral, well-socialized, confident
dogs
·     
These dogs are dogs without dog-aggression
issues
·     
They are rarely over stimulated and
have a very high breaking point
·     
Get along with most dogs and
people
·     
Generally have good dog manners,
i.e. they respect each other’s space
·     
Vary in age, but similar in
temperament
Orange
(caution)- regardless of age or size
- a closer eye should be kept on these dogs when in social playgroups
·     
This collar signifies a
temperament issue
·     
These dogs have some dog-aggression
issues
·     
These dogs do not get along with
all dogs; they may get along great with some dogs
·     
Male/female dominant alphas
·     
Low breaking point, shorter fuse
·     
Handlers should watch with
caution. Take no risks. These dogs are good until they aren’t. Do not let
stimulation to get too high, no playing with toys
Red (dog
aggressive)- This means the dog has
dog-aggression and cannot interact with other dogs, OR a medical condition
prevents dog from interacting with others
·     
These dogs have dog-aggression
issues
·     
These dogs do not get along with
other dogs
·     
Prone to fighting
·     
These dogs are to not play in general play groups
·     
They may interact with a select
few after extensive evaluation
·     
Handlers should take no chances.
Some dogs just don’t like other dogs. These dogs are good with people, not
dogs.
·     
If medical red collar, dog may not
have required vaccines, or may be contagious with a disease
 
Regarding the claim “When other dogs come
in they are greeted with love and a smile. When my dog comes in they treat her
like a pit bull. Discrimination? I think so.”
We have many well-socialized Pit Bulls in our yards, everyday. We do
not turn away any dogs, including: in-tact, sick, injured, aggressive,
pregnant, senior, puppy, or breed.
 
Regarding the claim “they wanted to charge
me for an error that one of their employees made”
On 6/15/2014 we undercharged her by
$4.90, inadvertently adding a military discount. This was our mistake, and when
we tried to correct it, Ms. Wallace replied, "Why should I have to pay for
your mistake?"
 
Regarding the statement “now I find out she is
not eating while in there. Why did no one tell me this?”
As we note on all of our literature and our website, it is very common
for dogs, in a new environment, to periodically not eat, or to eat less than
they normally do. At times, “Breaks” would eat less than the amount Ms. Wallace
brought in for her, and we would return the uneaten food to her, at her
request. Had “Breaks” lost weight during this time, the owner would have been
informed. “Breaks” weight went up 5 pounds in the 18 months she was our guest.
 
Regarding the statement “She comes home smelling like urine.”
When the owner reported this to us, we gave “Breaks” a free bath.
 
Regarding the statement “To add insult to injury when confronting the
manager, Trevor, about their lack of transparency and customer service he
called me a liar.”
When Trevor reminded Ms. Wallace of the discussions of socialization
training with Ellen, she had no recollection. When Trevor reminded her on the
time he allowed her to play one-on-one with “Breaks” in our training area, she said
it never happened. This was not
Trevor calling Ms. Wallace a liar. Although, Ms. Wallace called our General
Manager, Trevor, a liar several times in our last meeting with her regarding
our “lack of transparency”. We are very transparent
about our policies of safety, and our protocols at Dr. Boyd’s Pet Resort &
Veterinary Center. We publicly post an average of 300-400 pictures, daily, of
all of the dogs in the yards, in groupplay, and on rotation. It is very simple
to see the difference of the dogs playing in the yards with 30 other dogs,
playgroups of 2 or 3 dogs, and the dogs who are on leash, being walked by our
handlers. 
At Dr. Boyd’s Pet Resort, we have
35 staff members, including 4 doctors, that are seeing to the health,
happiness, well-being, and safety of every pet under our roof, 24 hours a day,
365 days a year. We are sorry that Ms. Wallace does not agree with the way we
conduct ourselves. We wish “Breaks” the best of luck in the future…

Review: For a year I have been boarding my dog with Dr. Boyd's Pet Resort & Veterinary Center? with the assumption she is in the yard playing all day. Come to find out she is in a kennel all day with 10 min. walks every two hours. She comes home smelling like urine and now I find out she is not eating while in there. Why did no one tell me this? When other dogs come in they are greeted with love and a smile. When my dog comes in they treat her like a pit bull. Discrimination? I think so. On top of that they wanted to charge me for an error that one of their employees made. To add insult to injury when confronting the manager, [redacted], about their lack of transparency and customer service he called me a liar. It's not how you handle your customers.Desired Settlement: An apology would be nice but given how [redacted] handled the situation I dont know if he is mature enough to do so. Mainly I want others to know about the lack of transparency so they dont waste their money for a year like I did.

Business

Response:

Review: They will not refund me $80 for 1 day of unused dog training even though I have email proof from their very own dog trainer that I still have one day credit. In addition, when I called in and asked that the credit be applied I was told that would be no problem. The office manager now chooses not to honor this refund with no reason as to why. And for the lack of care and mistreatment of my dog, I would also like the boarding fee of $104.00 that occurred on 2/14/16 to be refunded as well. This brings it to a total of $184.00 to be refunded.

In addition, the following issues occurred while my pet was boarded this past weekend.

1. After we picked up our dog, when we go to pet him, he flinches. This makes me believe someone at the facility mistreated him.

2. He was not given his feeding correctly (based on what I provided and was given back, it was not correct)

3. He was not given his medicine correctly. If there was a dog with a more serious condition and their medicine was not provided there would be some bigger consequences!

4. He was supposed to get a Fecal Ova/Parasite Giardia Test update in order for him to be boarded and play with other dogs. When I picked up him, the front desk said they didn't do the Fecal because they "forgot". How can they forget when it's supposed to be for the safety of all the dogs at the facilityDesired Settlement: Refund of $184.00 ($104 was for boarding and $80 for the day of unused training

Thank you.