Dr. Brent Jarrett, DPM

Dear patient, I am sorry that you found your treatment with Theta Orthotics to be unsatisfactoryI recall our conversation and your concerns and regret that it could not be fully resolved at that timeAlthough I extended a money back guarantee that excluded shipping and handling during our
conversation, I understand your frustration and would like to extend a FULL refund including shipping and handlingI had initially left this out because your case did not meet the guarantee's primary condition of participating in treatment for at least three months, but am also dedicated to making every patient experience as positive as possibleTo receive your full discount, please take the following steps: Send your orthotics via certified mail to: *** *** *** *** *** *** ** *** Once the package is received, a check in the amount of your full refund will be returned to your mailing address I do hope that this solution is satisfactory, and welcome you to call or email me with any additional questions or concernsIt is my goal to resolve this issue as quickly and effectively as possible to achieve a positive outcomeSincerely, Dr*** ***@gmail.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], I sincerely apologize for the lack of communication on my end. I am more than happy to send you a check with a full refund of $298.  If you would prefer that I credit your card, I am able to do so. However, I would need you to send me your card number and...

expiration date again as I do not keep that information on file. When you get a moment, could you please give me a call at ###-###-#### or email me once more at [redacted]@gmail.com? Once again, I  sincerely apologize for the inconvenience. You are certainly eligible for a full refund and I am sorry to hear that the product wasn't helpful for you. Sincerely, Brent J[redacted] DPM [redacted]@gmail.com###-###-####