Dr. Bruce S. Haskell, D.M.D.. PhD. Reviews (1)
Dr. [redacted] obtained a fee from my wife and me (regarding our son) by misrepresenting the facts. Specifically, on 9/10/12, during a free orthodontic consultation at his Hikes Point office for my 13 year old son, Dr. [redacted], with his Consultation Coordinator, [redacted], present, became visibly agitated by my son’s dental condition and exclaimed that we were late in seeking orthodontic treatment, and that, “...treatment should begin yesterday.” By making such false statements, Dr. [redacted] mislead my wife and me into believing our son’s dental condition required an immediate response from us (especially with our son present) when then asked if we wanted to begin the treatment process, and make the required $275 downpayment to start the records collection process that we were told could begin during our consultation. Based on the information presented to us, we agreed to pay the fee and immediately begin treatment, and schedule a follow-up records prep appointment for 10/9/12. After arriving home, and after days of internet review, it became apparent that perhaps we were mislead by Dr. [redacted]. Therefore, we then pursued two additional orthodontic consultations (as initially intended before Dr. [redacted]’s alarming claims as summarized above) and discovered that our son had no emergency orthodontic needs, and that it was the appropriate time to pursue treatment, with no need for alarm, or an emergency response. No other orthodontist made any misleading or exaggerated claims that, “...treatment should begin yesterday.” Instead, we were encouraged by the other orthodontists to take our time in making our decision. Therefore, on 10/1/12, my wife and I meet again with Dr. [redacted], and his Consultation Coordinator, [redacted], and presented our concerns along with the findings/recommendations of the other orthodontists. At this point, Dr. [redacted] admitted that his statement that, “treatment should begin yesterday” was not accurate, and that he blamed his statement on New Jersey upbringing. Dr. [redacted] seemed indifferent to the impact of his misleading statements. Instead, Dr. [redacted] agreed with our findings that treatment is needed, but not “yesterday”. Dr. [redacted] then proceeded to disagree with both other orthodontist recommended courses of treatment for our son, saying they were “wrong” in their approach, and that he was not only 100%, but 200% correct in his differing approach. After Dr. [redacted] left the room, we were informed by [redacted] that we had one and 1/2 days to make our decision to continue treatment, or be charged a $200 penalty should we decide to cancel our 10/9/12 appointment after that deadline. On the morning of 10/3/12, before the deadline imposed on us by [redacted], I called Dr. [redacted]’s office, and cancelled our 10/9/12 appointment. We have since requested a full refund of our $275, along with some assurance that Dr. [redacted] and his office will prevent a reoccurrence of these selling practices. On 10/9/12, my offer to submit a written request for a refund was turned down, and I was told by [redacted] (after she had spoken with Dr. [redacted]) that no refund would be offered. In summary, my wife and I believe that we were mislead by false statements by Dr. [redacted], and as a result of a hard-sell sales tactic, we entered into a business agreement with Dr. [redacted] for service, and paid a fee of $275 as a result of Dr. [redacted] misrepresenting the facts. Dr. [redacted] has agreed during our 10/1/12 meeting that he did mislead us with false statements as referenced above.