Our ad is very clear In the disclaimer it say that all offers are not in conjunction If the customer feels that that was not true, they should not have proceeded, but they did The offer on the car they were interested in was soley a purchase price of [redacted] and nothing else The deal was such a good deal, we sold out nearly halfway through the month and had to turn away customers on this particular deal (we didn't have any left) Every time we called the customer to do the interview with the bank, they got mad, yelled at my employees and hung up the phone We asked them to get it done as we don't get paid until it is done I was in the office when one of the managers called, and the customer yelled and hung up the phone, I could hear it from across the room through the phone receiver Customer states in this complaint that when they reached me I simply told them "to have the car back within the hour or I would call the police", that is not the entire truth Once I got on the phone, the customer began to yell at me I abruptly stopped te customer and informed them that unless they completed the interview, so that we would get paid for the car they had had for weeks, OR returned the car within the next hour that I would call the police and report it stolen Emotions aside, all I asked was that the consumer complete the deal as they had promised, since we, in good faith had attempted on multiple occasions to get them to do that, or return the car, their choice If the consumer didn't want the car, they were offered prior to this last event the opportunity to bring it back Instead, they wanted to continue to argue about essentially paying us for the product we provided them with Our ad is very clear and would like to offer the opportunity to go through the script and the ad in order to explain it like we did the day they came in It is quite possible that they misuderstood the ad prior to coming in, but we were very clear about explaining to them when they were here Which afterwards, they must have understood Otherwise, why would they have continued on and taken delivery of the car, and subsequently decide not to finish through with the loan resulting in us not being paid Not sure what they are lodging a complaint for, they decided to not pay for the car, after they agreed to weeks prior, full well undertsanding the advertising, and chose to bring it back as opposed to completeing the interview (which is paying for the car) I gave them the option and they chose to bring the car back If the customer paid with a card, we refund only on that card I would have assumed that it would refund immediately, but if it takes a day or so, that that is their bank doing it not ours as it leaves our account that day I am not sure what was told to the bank, but I will investigate and if that is what they were told, I will have it corrected
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, the vehicle has never been in for service so I don't know where they get that I said it was done in service The damage was discovered next morning and dealership agreed to fix dentAfter an online customer survey was completed by my husband, which was low rated because he felt sales rep deceived him on the deal, the owner stated that he would not honor repair because he has never had such a low ratingHe stated that if it wasn't noted on sales receipt then they would repair it We signed off on extra insurance but was charged for it anyway and we decided to cancel life insurance because we were told that it would average $*** more per month and it was considerably more than that As for returning vehicle, we were not given option and the back of sale receipt states that the deal could not be cancelled
Regards,
*** ***
Taylor Kia of Boardman/Warren made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 3/27/Value of proposed resolution (USD): Description of proposed resolution: none Promised completion date: 3/26/2015In addition, the business provided the following additional comments:Customer can check with the radio and TV stations, a change in the ad was never made, I am sure they could verify whether the ad was changed as they would have had to physically changed it in their system, so insisting that we changed the ad after they left is simply and an outright lieAs of this moment we are sold out of that particular deal, and the ad states that it is while supplies last, so the ad will run through the end of the month regardless of whether we still have any left in stockCustomer has the recipt that shows the money was refunded to the cardI will check again today, but I doubt their card company will verify whether the transaction posted back to their account, as I am not the consumer of the cardIf it does not, customer can bring in proof that it did not post, and we can figure out another way to get it back on there
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response because what she has replied is not true what so ever. Taylor KIA is unprofessional not only did they tell me to bring it back they said they would prefer it. Again Taylor kia contacted several times in the same day about doing this phone interview I did not have a problem with doing that what upset me is that I made it very clear that I have a full time job and was at work. As far as they're deceiving commercial goes, they had that changed within the next several days after we brought it to their attention. Also KIA wasn't already sold out from that deal because when I was there the salesman told me how they were sent ten of these cars and they still had six left. If they "sold out" of this deal why was their ad still playing on the radio and TV. Yes I will admit I was yelling over the phone because
I did not deserve to be mistreated when spending thousands of dollars. Again I have received no apology for the harrasment,slander, and threats, brought upon me and my cosigner, I expect a letter from KIA motors finance stating that Taylor KIA has admitted to lying about a customer. For this dealership to not expect me to file a complaint is more the absurd. I expect my money to be in my account tomorrow morning because that will be 3 days now I still have not received my money. I wish I would've read some of the negative reviews about your company that would have made me steer clear of a shady dealership.
[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
I have spoken with the customer, and if my memory serves right, customer stated this dent was done in service not prior to delivery, though I can not remember exactly, because customers first complaint was the day after purchase, customer wanted to cancel a disability policy, so we resent him...
paperwork to resign and they claimed we changed the numbers, even though we did not. All we did was take the disability out of the contract, as requested. Customer refused to sign, so we at that time offered for the customer to return the car, or resign the paperwork. Customer then signed the paperwork, which obviously caused a delay in getting the title as customer willingly held up the entire process for something they asked us to do. So the result was a delay in title (caused by customer). Customer then complained that we changed fugures (when we did not), yet had all peprwork both times and was given the option of returning the car and did not. Now a couple months later, they claim a dent at the time of delivery, that earlier they claimed was done while in service. Not sure what is going on here, as it appears that the customer has changed story a couple of times, and I spoke with customer before and could not make them happy as they claimed we did something we did not. So not sure how to resolve this claim, and not sure if more will come out as time goes on. I thought we had agreed to disagree before. Writing a complaint to the Revdex.com will not change that in my eyes
Our ad is very clear. In the disclaimer it say that all offers are not in conjunction. If the customer feels that that was not true, they should not have proceeded, but they did. The offer on the car they were interested in was soley a purchase price of [redacted] and nothing...
else. The deal was such a good deal, we sold out nearly halfway through the month and had to turn away customers on this particular deal (we didn't have any left). Every time we called the customer to do the interview with the bank, they got mad, yelled at my employees and hung up the phone. We asked them to get it done as we don't get paid until it is done. I was in the office when one of the managers called, and the customer yelled and hung up the phone, I could hear it from across the room through the phone receiver.
Customer states in this complaint that when they reached me I simply told them "to have the car back within the hour or I would call the police", that is not the entire truth. Once I got on the phone, the customer began to yell at me. I abruptly stopped te customer and informed them that unless they completed the interview, so that we would get paid for the car they had had for 2 weeks, OR returned the car within the next hour that I would call the police and report it stolen. Emotions aside, all I asked was that the consumer complete the deal as they had promised, since we, in good faith had attempted on multiple occasions to get them to do that, or return the car, their choice. If the consumer didn't want the car, they were offered prior to this last event the opportunity to bring it back. Instead, they wanted to continue to argue about essentially paying us for the product we provided them with.
Our ad is very clear and would like to offer the opportunity to go through the script and the ad in order to explain it like we did the day they came in. It is quite possible that they misuderstood the ad prior to coming in, but we were very clear about explaining to them when they were here. Which afterwards, they must have understood. Otherwise, why would they have continued on and taken delivery of the car, and subsequently decide not to finish through with the loan resulting in us not being paid.
Not sure what they are lodging a complaint for, they decided to not pay for the car, after they agreed to 2 weeks prior, full well undertsanding the advertising, and chose to bring it back as opposed to completeing the interview (which is paying for the car). I gave them the option and they chose to bring the car back.
If the customer paid with a card, we refund only on that card. I would have assumed that it would refund immediately, but if it takes a day or so, that that is their bank doing it not ours as it leaves our account that day. I am not sure what was told to the bank, but I will investigate and if that is what they were told, I will have it corrected.
As we indicated earlier, we would participate in the cost of repairing the car, once we know what is wrong with the vehicle (which I am assuming the customer has had diagnosed). Since the customer has never called us with this concern ( we have a phone system that indicates and saves and...
records when someone calls us), and it was sold as-is, the consumer will participate in the cost. We will not return, refund, or nullify the transaction.
Is this is acceptable, if not, so be it. The consumers has been given our good faith and goodwill in the past and chose a vehicle we told them would have no warranty. No one can know and predict the future and likelihood that a repair would be required. Consumer said that we patched this vehicle together, I would like to know what evidence they have of that since that is not a policy that we have.
This is our last and final offer to assist, and it requires the consumers to help themselves in the process.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10121653, and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
The proposal is unreasonable my car had already been in that shop for one week and not one thing was done to my car besides more damage. While my car was there for both problems to the harness and a recall on the stop lamp not even the recall was fixed in the 7 days that the vehicle was there. The part to fix my car has been and is in your shop, there is no excuse that it should take another week to fix that particular problem, as your previous promise date was 7/15/2014 before changing it to 7/20/2014 due to the dent. This dealership has proven how unprofessional it can be when an upset customer confronts them with a problem within their business. Also please pull video footage of my giving anyone the finger being as I was not even the person who drove that car off of your lot and I did no such thing nor did my sister who drove the car off the lot. I don't appreciate the accusations that you and your employees are making while trying to find anyway to criminalize and point the blame at anyone other than yourselves. First my father was told that the part was on backorder, that was straight up lie being as Jerry told me Wednesday they had the part. Then it was the insurance agent, who didn't even get contacted until late Thursday. Furthermore dealing with "belligerent customers" as you say is a part of customer service, I'm sorry that you cannot handle that part of your job but as a customer I do not feel that I owe you anything. I was upset when I called you I said your service department was "dicking me around" (which was the worst thing that came out of my mouth) and they were. I never threatened you, called you names or cursed you out. I had every right to be upset after several attempts to contact lower management and resolve the problem before it blew up.
Regards,
Kristin Reese
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still waiting for an apology for the slander, and their harassment. And I still want a letter from the bank stating that Taylor KIA has admitted to false information about a client. The fact I have still recieved no apology is absurd and shows that this business has poor customer service, It needs to be markes with the Revdex.com. [Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
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Business Requested Response to Not be Published
Our ad is very clear In the disclaimer it say that all offers are not in conjunction If the customer feels that that was not true, they should not have proceeded, but they did The offer on the car they were interested in was soley a purchase price of [redacted] and nothing else The deal was such a good deal, we sold out nearly halfway through the month and had to turn away customers on this particular deal (we didn't have any left) Every time we called the customer to do the interview with the bank, they got mad, yelled at my employees and hung up the phone We asked them to get it done as we don't get paid until it is done I was in the office when one of the managers called, and the customer yelled and hung up the phone, I could hear it from across the room through the phone receiver Customer states in this complaint that when they reached me I simply told them "to have the car back within the hour or I would call the police", that is not the entire truth Once I got on the phone, the customer began to yell at me I abruptly stopped te customer and informed them that unless they completed the interview, so that we would get paid for the car they had had for weeks, OR returned the car within the next hour that I would call the police and report it stolen Emotions aside, all I asked was that the consumer complete the deal as they had promised, since we, in good faith had attempted on multiple occasions to get them to do that, or return the car, their choice If the consumer didn't want the car, they were offered prior to this last event the opportunity to bring it back Instead, they wanted to continue to argue about essentially paying us for the product we provided them with Our ad is very clear and would like to offer the opportunity to go through the script and the ad in order to explain it like we did the day they came in It is quite possible that they misuderstood the ad prior to coming in, but we were very clear about explaining to them when they were here Which afterwards, they must have understood Otherwise, why would they have continued on and taken delivery of the car, and subsequently decide not to finish through with the loan resulting in us not being paid Not sure what they are lodging a complaint for, they decided to not pay for the car, after they agreed to weeks prior, full well undertsanding the advertising, and chose to bring it back as opposed to completeing the interview (which is paying for the car) I gave them the option and they chose to bring the car back If the customer paid with a card, we refund only on that card I would have assumed that it would refund immediately, but if it takes a day or so, that that is their bank doing it not ours as it leaves our account that day I am not sure what was told to the bank, but I will investigate and if that is what they were told, I will have it corrected
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, the vehicle has never been in for service so I don't know where they get that I said it was done in service The damage was discovered next morning and dealership agreed to fix dentAfter an online customer survey was completed by my husband, which was low rated because he felt sales rep deceived him on the deal, the owner stated that he would not honor repair because he has never had such a low ratingHe stated that if it wasn't noted on sales receipt then they would repair it We signed off on extra insurance but was charged for it anyway and we decided to cancel life insurance because we were told that it would average $*** more per month and it was considerably more than that As for returning vehicle, we were not given option and the back of sale receipt states that the deal could not be cancelled
Regards,
*** ***
Taylor Kia of Boardman/Warren made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 3/27/Value of proposed resolution (USD): Description of proposed resolution: none Promised completion date: 3/26/2015In addition, the business provided the following additional comments:Customer can check with the radio and TV stations, a change in the ad was never made, I am sure they could verify whether the ad was changed as they would have had to physically changed it in their system, so insisting that we changed the ad after they left is simply and an outright lieAs of this moment we are sold out of that particular deal, and the ad states that it is while supplies last, so the ad will run through the end of the month regardless of whether we still have any left in stockCustomer has the recipt that shows the money was refunded to the cardI will check again today, but I doubt their card company will verify whether the transaction posted back to their account, as I am not the consumer of the cardIf it does not, customer can bring in proof that it did not post, and we can figure out another way to get it back on there
We will fix the problem, I will inform service that customer will call and schedule to have this problem taken care of at no expense to the customer
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response because what she has replied is not true what so ever. Taylor KIA is unprofessional not only did they tell me to bring it back they said they would prefer it. Again Taylor kia contacted several times in the same day about doing this phone interview I did not have a problem with doing that what upset me is that I made it very clear that I have a full time job and was at work. As far as they're deceiving commercial goes, they had that changed within the next several days after we brought it to their attention. Also KIA wasn't already sold out from that deal because when I was there the salesman told me how they were sent ten of these cars and they still had six left. If they "sold out" of this deal why was their ad still playing on the radio and TV. Yes I will admit I was yelling over the phone because
I did not deserve to be mistreated when spending thousands of dollars. Again I have received no apology for the harrasment,slander, and threats, brought upon me and my cosigner, I expect a letter from KIA motors finance stating that Taylor KIA has admitted to lying about a customer. For this dealership to not expect me to file a complaint is more the absurd. I expect my money to be in my account tomorrow morning because that will be 3 days now I still have not received my money. I wish I would've read some of the negative reviews about your company that would have made me steer clear of a shady dealership.
[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
I have spoken with the customer, and if my memory serves right, customer stated this dent was done in service not prior to delivery, though I can not remember exactly, because customers first complaint was the day after purchase, customer wanted to cancel a disability policy, so we resent him...
paperwork to resign and they claimed we changed the numbers, even though we did not. All we did was take the disability out of the contract, as requested. Customer refused to sign, so we at that time offered for the customer to return the car, or resign the paperwork. Customer then signed the paperwork, which obviously caused a delay in getting the title as customer willingly held up the entire process for something they asked us to do. So the result was a delay in title (caused by customer). Customer then complained that we changed fugures (when we did not), yet had all peprwork both times and was given the option of returning the car and did not. Now a couple months later, they claim a dent at the time of delivery, that earlier they claimed was done while in service. Not sure what is going on here, as it appears that the customer has changed story a couple of times, and I spoke with customer before and could not make them happy as they claimed we did something we did not. So not sure how to resolve this claim, and not sure if more will come out as time goes on. I thought we had agreed to disagree before. Writing a complaint to the Revdex.com will not change that in my eyes
Our ad is very clear. In the disclaimer it say that all offers are not in conjunction. If the customer feels that that was not true, they should not have proceeded, but they did. The offer on the car they were interested in was soley a purchase price of [redacted] and nothing...
else. The deal was such a good deal, we sold out nearly halfway through the month and had to turn away customers on this particular deal (we didn't have any left). Every time we called the customer to do the interview with the bank, they got mad, yelled at my employees and hung up the phone. We asked them to get it done as we don't get paid until it is done. I was in the office when one of the managers called, and the customer yelled and hung up the phone, I could hear it from across the room through the phone receiver.
Customer states in this complaint that when they reached me I simply told them "to have the car back within the hour or I would call the police", that is not the entire truth. Once I got on the phone, the customer began to yell at me. I abruptly stopped te customer and informed them that unless they completed the interview, so that we would get paid for the car they had had for 2 weeks, OR returned the car within the next hour that I would call the police and report it stolen. Emotions aside, all I asked was that the consumer complete the deal as they had promised, since we, in good faith had attempted on multiple occasions to get them to do that, or return the car, their choice. If the consumer didn't want the car, they were offered prior to this last event the opportunity to bring it back. Instead, they wanted to continue to argue about essentially paying us for the product we provided them with.
Our ad is very clear and would like to offer the opportunity to go through the script and the ad in order to explain it like we did the day they came in. It is quite possible that they misuderstood the ad prior to coming in, but we were very clear about explaining to them when they were here. Which afterwards, they must have understood. Otherwise, why would they have continued on and taken delivery of the car, and subsequently decide not to finish through with the loan resulting in us not being paid.
Not sure what they are lodging a complaint for, they decided to not pay for the car, after they agreed to 2 weeks prior, full well undertsanding the advertising, and chose to bring it back as opposed to completeing the interview (which is paying for the car). I gave them the option and they chose to bring the car back.
If the customer paid with a card, we refund only on that card. I would have assumed that it would refund immediately, but if it takes a day or so, that that is their bank doing it not ours as it leaves our account that day. I am not sure what was told to the bank, but I will investigate and if that is what they were told, I will have it corrected.
As we indicated earlier, we would participate in the cost of repairing the car, once we know what is wrong with the vehicle (which I am assuming the customer has had diagnosed). Since the customer has never called us with this concern ( we have a phone system that indicates and saves and...
records when someone calls us), and it was sold as-is, the consumer will participate in the cost. We will not return, refund, or nullify the transaction.
Is this is acceptable, if not, so be it. The consumers has been given our good faith and goodwill in the past and chose a vehicle we told them would have no warranty. No one can know and predict the future and likelihood that a repair would be required. Consumer said that we patched this vehicle together, I would like to know what evidence they have of that since that is not a policy that we have.
This is our last and final offer to assist, and it requires the consumers to help themselves in the process.
Business Requested Response to Not be Published.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10121653, and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
The proposal is unreasonable my car had already been in that shop for one week and not one thing was done to my car besides more damage. While my car was there for both problems to the harness and a recall on the stop lamp not even the recall was fixed in the 7 days that the vehicle was there. The part to fix my car has been and is in your shop, there is no excuse that it should take another week to fix that particular problem, as your previous promise date was 7/15/2014 before changing it to 7/20/2014 due to the dent. This dealership has proven how unprofessional it can be when an upset customer confronts them with a problem within their business. Also please pull video footage of my giving anyone the finger being as I was not even the person who drove that car off of your lot and I did no such thing nor did my sister who drove the car off the lot. I don't appreciate the accusations that you and your employees are making while trying to find anyway to criminalize and point the blame at anyone other than yourselves. First my father was told that the part was on backorder, that was straight up lie being as Jerry told me Wednesday they had the part. Then it was the insurance agent, who didn't even get contacted until late Thursday. Furthermore dealing with "belligerent customers" as you say is a part of customer service, I'm sorry that you cannot handle that part of your job but as a customer I do not feel that I owe you anything. I was upset when I called you I said your service department was "dicking me around" (which was the worst thing that came out of my mouth) and they were. I never threatened you, called you names or cursed you out. I had every right to be upset after several attempts to contact lower management and resolve the problem before it blew up.
Regards,
Kristin Reese
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still waiting for an apology for the slander, and their harassment. And I still want a letter from the bank stating that Taylor KIA has admitted to false information about a client. The fact I have still recieved no apology is absurd and shows that this business has poor customer service, It needs to be markes with the Revdex.com. [Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
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