[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I feel that the product was grossly misrepresented by the salesman, I do not feel that further pursuit of total restitution would be worth the effort or expense.Thank you for your assistance.Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I was not looking for a companion or respite care. I specifically said that I wanted someone in to get my husband up, showered, dressed, fed, etc. In other words tend to his needs. While that was being done I could do any errands that were necessary such as food shopping, the cleaners, the bank, so that when the aide left, I would not have to leave him alone. He had just come out of a week in trauma ICU and two weeks in rehab. He could do very little for himself. I could also not guarantee him that a Medicare nurse or physical therpist would not come during the time the aide was there. I am attaching a letter I just sent to Americare.
Regards,
[redacted]
Dear [redacted]:Americare Home Care Services Inc., offer one year home service contracts that provide specific services to our clients. The PA American Legion endorses our contracts and provides us with the names of their members.[redacted] purchased a contract from Americare Home Care Service Inc....
on September 23, 2015. These contracts are for one year only and are completely refundable within the 15 day cancellation period, so that they have enough time to read and fully understand what they purchased. We also call the member when we receive the contract application to give them the opportunity to ask questions.The contracts can be cancelled at anytime a client chooses by sending in notice that they wish to cancel, and no further payments will be due, however, no refund is made after the cancellation periodMembers are approached by licensed Insurance Agents of Americare who explain the service contracts and their benefits.Sincerely yours,Steve BPresident
10/27/15To Whom It May Concern:Americare sells home service contracts that provide specific services to individuals in their home. The services we provide and don't provide are listed clearly in the contract on page 3. A complete copy of the contract is left with the client the day of...
purchase.Clients have an obligation to review what they are purchasing. They are given a 10 day cancellation period to read and fully understand the contract and to ask additional questions they may have about the contract. If the contract is not what they wanted they may cancel and receive a full refund during this time. The 10 day cancellation period has passed and no refund is due or payable at this time.Americare called the [redacted]’s on 11/20/15 to welcome them to Americare and answer any questions they may have.When the [redacted]'s called for care, they were looking for respite services only so [redacted] could get out. The contract clearly states that the contract does not provide companion or respite services. Americare was willing to provide the services under the contract to the [redacted]'s and set up care but [redacted] cancelled those services after one day because they were not what she wanted.Sincerely Yours, Melissa C. VP
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I feel that the product was grossly misrepresented by the salesman, I do not feel that further pursuit of total restitution would be worth the effort or expense.Thank you for your assistance.Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I was not looking for a companion or respite care. I specifically said that I wanted someone in to get my husband up, showered, dressed, fed, etc. In other words tend to his needs. While that was being done I could do any errands that were necessary such as food shopping, the cleaners, the bank, so that when the aide left, I would not have to leave him alone. He had just come out of a week in trauma ICU and two weeks in rehab. He could do very little for himself. I could also not guarantee him that a Medicare nurse or physical therpist would not come during the time the aide was there. I am attaching a letter I just sent to Americare.
Regards,
[redacted]
Dear [redacted]:Americare Home Care Services Inc., offer one year home service contracts that provide specific services to our clients. The PA American Legion endorses our contracts and provides us with the names of their members.[redacted] purchased a contract from Americare Home Care Service Inc....
on September 23, 2015. These contracts are for one year only and are completely refundable within the 15 day cancellation period, so that they have enough time to read and fully understand what they purchased. We also call the member when we receive the contract application to give them the opportunity to ask questions.The contracts can be cancelled at anytime a client chooses by sending in notice that they wish to cancel, and no further payments will be due, however, no refund is made after the cancellation periodMembers are approached by licensed Insurance Agents of Americare who explain the service contracts and their benefits.Sincerely yours,Steve BPresident
10/27/15To Whom It May Concern:Americare sells home service contracts that provide specific services to individuals in their home. The services we provide and don't provide are listed clearly in the contract on page 3. A complete copy of the contract is left with the client the day of...
purchase.Clients have an obligation to review what they are purchasing. They are given a 10 day cancellation period to read and fully understand the contract and to ask additional questions they may have about the contract. If the contract is not what they wanted they may cancel and receive a full refund during this time. The 10 day cancellation period has passed and no refund is due or payable at this time.Americare called the [redacted]’s on 11/20/15 to welcome them to Americare and answer any questions they may have.When the [redacted]'s called for care, they were looking for respite services only so [redacted] could get out. The contract clearly states that the contract does not provide companion or respite services. Americare was willing to provide the services under the contract to the [redacted]'s and set up care but [redacted] cancelled those services after one day because they were not what she wanted.Sincerely Yours, Melissa C. VP