Dr. Dane B. Widner, D.D.S.

This is a very simple one. Miss *** entered into a contract with me for her October 12, WeddingWe met at *** ***'s in Christiansburg on She signed a contract with me for that date and placed a non-refundable retainer of $to hold the dateIn the contract she
signed, it clearly states "Payment Policy and Expenses: A non-refundable retainer of half of the package amount is paid to reserve the dateThe remainder of fee will be paid by the client two weeks prior to the Wedding DayIf the client cancels this contract, before the Wedding Day, No refunds will be givenShe initialed that she read the contract and signed and dated it as wellShe paid her half amount and we moved forward. on 8/8/Miss *** cancelled my services for the wedding, the email read:Hey Noah!Thanks for talking yesterday, it was very very helpful! I am officially taking October off the booksI've been looking into some of the places you mentioned, particularly the Corinthians BallroomAlso, we've had another little hiccup, the priest can't do Jan 2, but he can do Dec Another Monday ;) Are you free that day? Jan isn't completely out of the question, but we would like this priest to be able to marry us, and it would be nice to maximize the discounts of a Monday weddingLet me know! Thanks!*** I am more than happy to provide a copy of the signed contract and the email(s) that were sent. noah magnifico

Two things I forgot in my last email.They both will need to sign and date the letter in front of the notary.I'd like an answer in business daysI'd like to get this in the works asap or move on to other avenueswaiting a month is not going to happen with this offer. noah

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have discussed the matter with my husband and we are willing to agree to the following resolution:We receive a full refund of $In exchange we will notarize a letter that neither we, nor our family and friends will post further reviews regarding our experiences in regards to our 10/12/contract, provided that we receive our full refund, $842.50, from Magnifico Photography within THREE WEEKS of the notarized letter being delivered to the Magnifico business officeMagnifico Photography will also provide us with a tracking number for the packet containing the refund, and he will email the tracking number to *** the SAME DAY as the refund packet is sentAll remaining reviews will be updated AFTER receipt of the refund, and will either be given a 3,4, or Star Review, or will be taken down completely, as we, *** and ***, see fit, which will be directly related to the promptness of the businessAll of the above conditions will be detailed in the notarized letter that *** and *** *** will draft and send via mail with a tracking number, so as to ensure deliveryIf the business does not provide the refund, and tracking number for the refund packet as stipulated above, the notarized letter will be considered void, and have no legal value.Thank you,***

First, I don't want your money! I don't need it, want it, or have to have it. I will send a check for the final amount to *** *** at the Revdex.comShe will hold onto it and release it once you have completed your tasks, no sooner! The Revdex.com is there to do just that, act as the middle person to make sure that all tasks are carried outThey MediateYou, Your Husband, and any other people that helped you post feedback, will remove ALL feedback. There are going to be a few sites that might not let you remove the feedback, common when posting to the WebFor those reviews that cannot be removed, the highest feedback score will be placed and if a description is absolutely needed, something simple will be used that is neither good or bad, just simpleAn example "Noah was hired to do our Wedding Photography and when we moved the wedding out of state he refunded our money" extremely general w/o opinion. After that is completed, a simple document will be made and given to *** *** of the Revdex.com for her to place in our fileIt will have both of your names, addresses, phone numbers and SS#'s and MUST be verified by a notaryThe Notary MUST verify ALL of your informationThe Notary will either mail or fax the documentation directly to ***It will also state that this matter is behind US, that we will never interact with each other, and there will never be ANY reviews or similar made, ever again. Once this is completed, *** and I will verify that all feedback is removed and she will send you the 3rd party check.Lastly, Your amount returnedI have thought about this for a very long timeI was never going to keep the money, regardless of the outcome, and would have donated it all.$will be given to *** to return to YouThe other $342.50, will be donated to the Wounded Warrior Project in ***'s Dad's name and will be carried out by the Revdex.comThis is donated to them as a way of honoring a man I never met and thank Him for his ServicePlease let *** know all the details of how to honor his name best. No one will get any benefit from this donation! No tax letters, no gain, just the donation to place a positive direction on this matter.This will place US back to zero, this is the very last offer made to You

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, with certain caveats.1. We will accept any refund of $400 or more; the owner is free to do what he chooses with the remainder. We only ever wanted the $400 refund we were promised in early DEC 15, and we only began posting negative reviews of the business after the owner failed to provide the money for several months. If he really didn't care about the money and planned to donate it all back, as he claims, then he could have easily mailed us a check at any point in the last FIVE MONTHS. Doing so would have resolved the issue immediately.2. We will agree to change all of our reviews to contain "neutral language with no opinions," and will agree to neither post additional reviews nor interact with the owner in any way. However, we won't provide a notarized letter with such an excess of superfluous personal information--especially given that the owner has already violated our privacy rights by posting our full names and address for public viewing as part of his responses to our reviews. We would also expect the owner to revise the language of his responses to our reviews to also contain solely neutral language with no opinions or personal details.3. We won't increase the star rating of any reviews of the business or take any existing reviews down. The owner earned these ratings for himself in his dealings with us. We believe that the owner is currently holding our money hostage in order to coerce us into leaving dishonest reviews. Again, these reviews would never have existed if he had honored our written agreement for the $400 refund five months ago.If these terms are found unacceptable by the business we will assume the owner has no intention of refunding our money, and will continue to exercise our right to post fair reviews of his services online as we see fit.
Regards,
[redacted] & [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Here is the timeline of events with Miss [redacted] & [redacted] I received the original email inquiry from [redacted] on March 27, 2015 asking about photographic services for a wedding date of Monday, October 12, 2015.  After we had spoken by phone numerous times, Miss [redacted] told me she was living in [redacted] at the time. I replied to the email and sent her my wedding pricing and package information, and noted that I gave a military discount. Since the Wedding date was on a Monday, I gave a $400 discount for an “off day/weekday” wedding, as well as a 25% off Military discount. I also gave them a few extras like a Mini Engagement Session, Bridal Portrait if it could be arranged, lots of extra help in the planning process.  We spoke numerous times by phone over the next few months and they negotiated a new package and a new amount, keeping the large discount and $$ taken off. Again, I was happy to offer a customized package and special rate, as this was for a Wedding taking place on a Monday. On July 31, 2015, I met [redacted] for the first time, as she passed through the area. We met at a Local Coffee shop to discuss the package details and sign the contract.  In the standard photography services contract I utilize with all my clients, it clearly states:“Payment Policy & Expenses – A non-refundable retainer of half of the package amount is paid to reserve the Wedding Date. The remainder of the fee will be paid, by the client, two weeks prior to the Wedding Date. If the client cancels this contract, before the Wedding Date, No refunds will be given.”[redacted] understood the contract and signed and dated both copies at our meeting, and paid the non-refundable retainer of half of the package amount, at that time.That same weekend I had a Wedding at the same venue as the one she was using for her Wedding. Knowing that I was there and the Wedding was starting at said time, Miss [redacted] and her Mom showed up unannounced and out of the blue. They wanted to see a Wedding at the church. It was very uncomfortable as they were unannounced and not dressed for the occasion. However, I did my best to be accommodating to [redacted].On August 17, 2015 Miss [redacted] called me to let me know that her Fiance had failed a PT training test/course and he would need to do the course again. She went on to state that they would have to cancel their Wedding for October 12, 2015.The following day, August 18th,  I received an emailed from [redacted] that read:“Hey Noah! Thanks for talking yesterday, it was very very helpful! I am officially taking October 12 off the books.”Upon my receipt of this email from [redacted], cancelling the wedding date of October 12, 2015, the wedding photography contract was considered cancelled and void.The non-refundable retainer clause in the contract states: If the client cancels this contract, before the Wedding Date, No refunds will be given.”A cancelled contract is just that - a cancelled contract.However, I love what I do and am happy to go the extra mile for all of my couples, so I was happy to attempt to work with [redacted] as she chose multiple new wedding dates over the next 4 months. During this time, Miss [redacted] talked about several different “new” wedding dates. She spoke of a November date, December 12, 2015(Saturday), December 28 (Monday), December , 31&1(holiday) and January 1&2, 2016(Fri-Sat - Holiday).I told her that I would not be available for the December 28TH, as I was already booked with another wedding. I told her that I was available for the New Year’s dates, but explained there would be an extra charge because of the Holiday.Over the next month, she flip/flopped wedding dates for one reason or another, promising this date with one venue and that date with another venue. I kept track of all of her notes and waited to get a confirmation of when (and what city) the wedding would in fact be taking place.She finally requested the Jan 1&2. The Wedding Ceremony and Reception was to be held at the same venue, in Fincastle, Va. I immediately added her wedding date to my schedule and considered it “booked.” As a result, I turned down a New Year’s event at a local University that I have photographed for the last 4 years in a row. On September 17, 2015, Miss [redacted] contacts me and tells me that the Wedding location has now moved from Fincastle, Virginia, to Savannah, Georgia, 900 miles, roundtrip. She goes on to tell me that she wants the same discounted “off day/weekday package” rate for originally negotiated for a local wedding being held on a Monday, and that she will not pay a single penny more!  On the same day, I tell her 900 miles roundtrip drive, two nights in a hotel = $931 $200 for a weekend date, was $400Total = $1131 + the balance of her original package.Same day she writes back to let me know “I'm sorry, but there is no way that I would be able to afford”I tell her I will look over the numbers again.I cut out every bit of cost for labor and time, and reduced it down to only my costs for travel and lodging. $600 to cover gas and two nights in a hotel for their Savannah Wedding.More than a month later, On October 21, 2015 [redacted] sends me a response:“[redacted]’s Dad has passed away.”I was truly sorry to hear the news!At this point, she goes on to tell me that they cannot afford the extra $600, [redacted]’s Mom is paying for the photography, and I am a horrible person for attempting to charge them an extra $600 to drive 900 miles and stay in a hotel for two nights to photograph their Wedding!Even though her comments were hurtful AND untrue, I am always out to make every couple’s experience a positive one. With a death in the family before the wedding, my heart goes out to any couple experiencing a loss. So, I told her I would honor the discounted “off-day/weekday” wedding package price. I’ll also take money out of my own pocket to pay for the travel and hotel room, as long as new contract for the new wedding date is signed within a week.I mailed out the new contract right away, and sent the paperwork certified mail to ensure [redacted] would receive it. The Postman attempted delivery three times. It was held another week at the post office and [redacted] NEVER picked it up from the Post Office.A month and a half pass and I get no response. Default to original contract I email [redacted] with wedding photo ideas and locations. I research the Savannah area, I find out what events are going on that weekend, and send [redacted] that information.Still, no response!December 8, 2015 I am at the end of my rope, it is just WEEKS before New Year’s, less than a month from the wedding date she has given me, and I still don’t have a contract in place with the couple. I don’t make any other plans for the holidays with my family, nor do I book any other events for that weekend, because I’m still having troubles getting a final answer from Miss [redacted]. All I want to do is get a new contract in place and move forward.In an effort to reestablish communication and get the ball rolling, I email her an outline detailing 4 new options for her consideration.#1 – Keep the original package and pay $525 for Travel & Hotel#2 – Keep the original price and apply it to a 2016 package, pay no extra#3 - opt out – I will get an attorney to draft a letter, sign it, return it, and as a good faith extra, I give you $400 back, half of the NON REFUNDABLE RETAINER#4 – Do nothing –December 11, 2015 Miss [redacted] responds that she has chosen the option to “opt out.”The same date, December 11, 2015, I responded that I will draft up the document, have an attorney look it over, and send it certified mail to [redacted]. This process is slated to take a few months due to the holiday season, [redacted]’s Honeymoon plans, and the Attorney’s case workload.Jan 2016 – [redacted], the Groom, a person that I have never met or had communication with throughout this entire process, decides that he is not waiting for the “Opt Out” agreement that his wife selected, and proceeds to leave slanderous and half -truths feedback on every online review site he can find.This ends all communication. Default to original contract At this point, through honesty and hard work, I have gotten almost all of the reviews removed. A resolution to this - Have them remove the remaining reviews, if they cannot be removed, convert them to 5 star reviews. Write and notarize a letter that they nor any other family/friends will write similar reviews pertaining to this matter, and a refund will be given.noah-- Noah Magnificomaster photographer[redacted]
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You were given a chance to clear this matter up the first time and You refused. The Revdex.com closed the case because of it.Now you are trying to reopen the closed case with unrealistic terms. This case is still CLOSED