Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] continues to either be very forgetful or does not tell the truth. The same man that came to our house to take measurements before the windows were ordered was the lead of the crew he claims to have hired last minute to do the install. We suspected it was not his crew after seeing the infinity exteriors trailer and he later admitted after the second time that they were out for repairs that he had already paid them. There are only 2 missed calls from [redacted]. One on July 8th and one on the morning he read our facebook review and that day he left a voicemail. The phone records show that his account has holes in it. It was back in May on the 23rd we made him aware of the glass patio door problem and he did not need the screen in stock to address this issue.The screen did finally come in and [redacted] and [redacted] came out to install it on July 28. They were able to recreate the problem with it sticking and subsequently the frame bends. [redacted] agreed there is a problem and is having the manufacturer come out to see what needs to be done. We have a new screen, but cannot use it because it jumps off the track and bends if we do. When I asked him who was supposed to look at the glass door, even after all of this, he was unaware of any problem! He came inside and I showed him how it closes on an angle like the picture included. Again a problem for the manufacturer per [redacted]. He called me the next day to let me know the manufacturer will be out on 8/8.With all that we have dealt with, I do not feel this is resolved until the door is actually repaired.
Regards,
[redacted]
Today Aluma-Trim, the factory rep and distribution rep went out to the [redacted]'s home. The door and screen were fixed and [redacted] stated she was pleased and satisfied with the corrections made. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] continues to either be very forgetful or does not tell the truth. The same man that came to our house to take measurements before the windows were ordered was the lead of the crew he claims to have hired last minute to do the install. We suspected it was not his crew after seeing the infinity exteriors trailer and he later admitted after the second time that they were out for repairs that he had already paid them. There are only 2 missed calls from [redacted]. One on July 8th and one on the morning he read our facebook review and that day he left a voicemail. The phone records show that his account has holes in it. It was back in May on the 23rd we made him aware of the glass patio door problem and he did not need the screen in stock to address this issue.The screen did finally come in and [redacted] and [redacted] came out to install it on July 28. They were able to recreate the problem with it sticking and subsequently the frame bends. [redacted] agreed there is a problem and is having the manufacturer come out to see what needs to be done. We have a new screen, but cannot use it because it jumps off the track and bends if we do. When I asked him who was supposed to look at the glass door, even after all of this, he was unaware of any problem! He came inside and I showed him how it closes on an angle like the picture included. Again a problem for the manufacturer per [redacted]. He called me the next day to let me know the manufacturer will be out on 8/8.With all that we have dealt with, I do not feel this is resolved until the door is actually repaired.
Regards,
[redacted]
Today Aluma-Trim, the factory rep and distribution rep went out to the [redacted]'s home. The door and screen were fixed and [redacted] stated she was pleased and satisfied with the corrections made. Thank you.