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Dr. Dennis Gross

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Review: I purchased the Dr. Dennis Gross One Step Acne Eliminating Pads. I do a great deal of skin care research, especially for acne. I understand how salicylic acid works in exfoliated the skin. In order to do so it needs to be in a certain pH spread. Unfortunately, the jar I bought was not the correct pH. I e-mailed customer service with a kind and professional complaint in order to receive a new jar of pads. They only wanted to send me a few "complimentary pads". They said they are unable to replace the jar. The customer service representative I was e-mailing with also copied me on an e-mail saying, "This lady is a cry baby she thinks she's slick too I mention sending her complimentary ones and ask her for her address. She replies back that no she wants the product replaced." Even after sending me this nasty e-mail, accidentally they still refuse to replace the jar of pads.Desired Settlement: I would like new jar of Dr. Dennis Gross One Step Acne Eliminating Pads and an apology from the unproffessional customer service individual that insulted me as well as from Daniel B[redacted], the other individual involved in the insult.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: PHYSICIANS & SURGEONS-MEDICAL-M.D.

Address: 105 E. 37st St., New York, New York, United States, 10016

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