Hello,
[redacted] went to Mr. [redacted] home to measure his windows and doors. [redacted] had to slide the vertical blind in order to measure the patio door. He held onto the wand to pull it to the side and wouldn't budge. [redacted] then put his hands up to the top of the blind...
to side it over without using the wand and the wand broke off (nothing else broke). The door is located to the south/east side of the home. [redacted] was the sixth and last estimator to operate blinds and with all the wear and tear and age of the blind the wand broke off at the top were it connects. Dr. [redacted] (Wife) said to [redacted] "the blind was old and not to worry about it". This would not be the first time a blind has broken when operated, however this is the first time someone thought we should pay for a new one. We are trained to open (raise/lower/slide sideways) them carefully, however with harsh sun and age it is going to take its toll on the blind/plastic wand. We are very respectful of everyone's home and their property. I could probably purchase a new wand if I new the brand and color.
Thank you,
[redacted]
Advanced Window Systems-Owner
Complaint: [redacted]
I am rejecting this response because:
If all [redacted] broke was the
wand (and that was all that needed to be replaced), then I can understand why
my wife would say not to worry about it. However, that is not the
case. As [redacted] stated, [redacted] broke the wand off where it connects to
the head-rail. Therefore, simply replacing the wand would do us no good,
as we could not connect it to the head-rail. The entire head-rail needs
to be replaced. However, since my wife and I believe you are only as good
as your word and she confirmed that she said not to worry about it when [redacted]
was at our home (although she was misinformed about what needed to be
replaced), we will replace the entire head-rail ourselves. My only
question is, if [redacted] had no intention of replacing the head-rail (because my
wife told him not to worry about it), why did he tell me he submitted the
request to the home office and thought it was taken care of when I called
(after he left our home)?
Sincerely,
[redacted]
Hello,
[redacted] went to Mr. [redacted] home to measure his windows and doors. [redacted] had to slide the vertical blind in order to measure the patio door. He held onto the wand to pull it to the side and wouldn't budge. [redacted] then put his hands up to the top of the blind...
to side it over without using the wand and the wand broke off (nothing else broke). The door is located to the south/east side of the home. [redacted] was the sixth and last estimator to operate blinds and with all the wear and tear and age of the blind the wand broke off at the top were it connects. Dr. [redacted] (Wife) said to [redacted] "the blind was old and not to worry about it". This would not be the first time a blind has broken when operated, however this is the first time someone thought we should pay for a new one. We are trained to open (raise/lower/slide sideways) them carefully, however with harsh sun and age it is going to take its toll on the blind/plastic wand. We are very respectful of everyone's home and their property. I could probably purchase a new wand if I new the brand and color.
Thank you,
[redacted]
Advanced Window Systems-Owner
Complaint: [redacted]
I am rejecting this response because:
If all [redacted] broke was the
wand (and that was all that needed to be replaced), then I can understand why
my wife would say not to worry about it. However, that is not the
case. As [redacted] stated, [redacted] broke the wand off where it connects to
the head-rail. Therefore, simply replacing the wand would do us no good,
as we could not connect it to the head-rail. The entire head-rail needs
to be replaced. However, since my wife and I believe you are only as good
as your word and she confirmed that she said not to worry about it when [redacted]
was at our home (although she was misinformed about what needed to be
replaced), we will replace the entire head-rail ourselves. My only
question is, if [redacted] had no intention of replacing the head-rail (because my
wife told him not to worry about it), why did he tell me he submitted the
request to the home office and thought it was taken care of when I called
(after he left our home)?
Sincerely,
[redacted]