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Dr Edith Grannum, M.D.

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Reviews Dr Edith Grannum, M.D.

Dr Edith Grannum, M.D. Reviews (21)

This member signed a contract clearly stating that the start of the 3 day cancellation period was the date the contract was signed. The renewal date is irrelevant in this case. In addition, to settle this matter, we contacted this member and agreed verbally to a resolution. This member did not sign the resolution agreement and refuse to answer calls or emails. At this point we are forced to hold the customer bound to the original signed agreement as we are bound by the agreement as well. We believe that we have made a fair effort to resolve this matter and ask the Revdex.com to close the complaint as resolved. If the customer wishes to answer our repeated calls and emails we would be glad to reach an agreement. The original signed agreements are available at the Revdex.com's request.

We have been in contact with this customer directly and have resolved the matter.

Company's second response below:From: [redacted]>Date: Sun, Jul 3, 2016 at 5:38 PMSubject: Response [redacted]To: [redacted]>[redacted],Please accept the following as our response to complaint [redacted]."Our company never promised that our reduced hotel rates would help this customer incur points with a hotel chain. Each hotel chain has their own rules regarding their loyalty points and obviously we have no control over those rules. Generally, hotel chains give loyalty points to customer who pay "Top Price" for the hotel booking. Point system are essentially nothing more than allowing the hotel chain to hold onto your money. The fact that a hotel chain refuses to give this customer loyalty points is indicative of the markups they are charging their "loyalty members". They don't want to give this member the points when booked through us simply because the member already pays the lowest price. There is no mark-up built in to give the points. This should tell you everything you need to know about how their program works. This very fact is one of the reasons our program is so popular Our members don't pay the mark up online retailers demand as well as extra fees and markup hotel chains demand in order to justify their loyalty programs. Our members simply pay the lowest price possible. In addition, our price guarantee program is in place to insure in impossibility of our members not paying the lowest price. I simply don't understand how this is a complaint. Shouldn't customers be happy that they are paying the lowest price up-front and not have to rely on the loyalty program to get a good deal? The complaint regarding loyalty points should be with the hotel chain themselves and not with our organization. In addition, this member signed a contract clearly stating that they have a 3-day right to cancel which they chose not to exercise. Membership access and website access was given to this member immediately so that they could utilize the 3 days to solidify their decision. Our contract notifies you of the 110% price guarantee and never states that its a 110% "refund" guarantee. We stand ready and willing to honor the contract terms in full and stand behind our product 100%. We would be willing to give this member 25,000 credits to use as they wish on our program and allow them to keep their membership, or give them a partial refund of $250 and cancel their membership. All contracts copies are available upon request."

We have been in contact with this member directly and have resolved the issue

Company's response below:From: [redacted]>Date: Fri, Sep 30, 2016 at 5:46 PMSubject: Complaint [redacted])To: [redacted]
[redacted], I am writing to you in response to complaint [redacted]Please accept the following...

as our response:We stand ready and willing to perform the services outlined in the signed contract. Our company provides thousands of happy members with the services you are alleging are fa scam. We give our members immediate access to the membership benefits and give them 3 days to change their minds if they want. This gives the member plenty of time to verify everything he was told during the presentation.  This member did not cancel the membership. This customer financed his membership through us and put down a down payment of $1000. At this time he still owes our company the balance. We are willing to work out something to cancel his contract be can't refund the initial down payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our program has been saving thousands of members millions of dollars for years. The 5 year money-back guarantee will be honored if the terms and conditions are adhered to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:although loyalty programs are not a necessity it was a MAJORITY point in our joining the program. I asked numerous questions in the presentation on this issue and was told loyalty programs were accepted. regarding the 3 day cancellation agreement I have requested the company to provide me with a copy of this as it was not included in my documentation.the "savings" advertised are not reflecting true savings when compared with publishe prices. The company advertises they will give you 110% refund if you find a lower price but neglect to tell you it is in reward points and not a true refund!
Regards,
[redacted]

Company's response below with attachments. Mr. [redacted] was promised tickets in exchange for his attendance to a presentation. He was clearly told that the presentation would last approximately 45 to 60 minutes. He signed acknowledging this twice. Once on the invitation, and again on the form...

he completed upon checking into the presentation. I have attached both documents to show this. He was given the tickets for his attendance as promised. Mr. [redacted] attempted to use the tickets for a competing attraction. Not only was Mr. [redacted] told where to use the tickets, the tickets themselves stating the facts clearly. I have attached images of the redemption instructions, as well as the actual vouchers he received.  In addition, our company never processed any type of transaction on his credit card. For him to publish a complaint suggesting such is utterly unscrupulous and defamatory in nature. To call his complaint "misleading" would be disingenuous as its compose of complete and utter lies. The contents of his complaint has been sent to our legal department to explore further action.We will never contact Mr. [redacted] as he requested.

Complaint: [redacted]
I am rejecting this response because:The verbal agreement with [redacted] included contingencies, one of which was our signature on a document.  There was no verbal discourse as to the specific language of this document.  However, upon its receipt and review, we see that the document forever holds WSA and any of its subsidiaries/associates harmless, relative not only to this complaint but also with regard to any subsequent issues.  We can only sign this document in association with a refund of the TOTAL amount of $2995.00. The original contract applies only to two parties and we are requesting the other party (WSA) to which the contract applies, release us from that contractual agreement and refund our purchase price. The services available do not meet our needs.  The sales presentation leads you to believe that your WSA membership will provide savings of 50% off the travel web sites that are available without memberships, such as [redacted], [redacted], etc. because WSA cuts out the middle man.  But since there are no real-time web site comparisons during the power point presentation plus the member doesn't get website access for 7 days, the new member doesn't get an opportunity to make those comparisons until its too late to obtain a complete refund.  We are prepared to sign the Hold Harmless agreement in exchange for a refund of $2995.00.      Respectfully,  [redacted] and [redacted]  [redacted]

We are in the process of handling this issue directly with the member

Complaint: [redacted]
I am rejecting this response because:  (1) Our WSA contract renewal date is 5/19.  We...

contacted the business on 5/22.  We are requesting a refund of the TOTAL amount paid.  The services to be received differ from those portrayed by WSA and do not meet our needs.  (2) The settlement offered by WSA is $1495.00 which is an amount less than a full refund.  The "General Release and Hold Harmless Agreement" sent to us from WSA  is unacceptable. The signature is illegible and although it includes a typed name for the illegible signature, no title is included and is a different person than the person with whom we spoke.   Furthermore, the agreement holds harmless and forever discharges WSA or anyone associated with WSA from any and all claims relating to any and every kind that we have now or may have hereafter or develop in the future.  This is completely unacceptable and we will not sign such a contract.  We are requesting a complete refund in the amount $2995.00 and will accept nothing less.  After speaking with the WSA representative and reviewing other on line complaints from multiple sources, we cannot trust this business. Regards,
[redacted] and [redacted]

Revdex.com:
 I was contacted by a [redacted] and advised that company was going to refund the money for the double booking that occurred in error due to freezing of website.  Thank you very much for...

your attention to this matter.
Regards,
[redacted]

We have contacted this member directly and have resolved the issue.

We have contacted this customer directly and have worked out the issue

This issue has been resolved directly with the customer

Company's response below:From: [redacted]>Date: Mon, Aug 22, 2016 at 9:05 PMSubject: Complaint [redacted]To: [redacted]Revdex.com,I am writing in response to a complaint you received regarding our company. Your organization has assigned an ID...

of [redacted].Mr [redacted] booked a hotel through our booking engine. The terms and conditions he agreed to at the time of booking clearly stated that the hotel he was booking had units at multiple addresses. He not only agreed to these terms, but he was given an exact address, unit and door code for the unit. Mr [redacted] showed up at the wrong address and was told that he did not have a confirmed reservation. Mr [redacted] then contacted us and we directed him to the correct location. Mr [redacted] was upset with the location of the correct accommodations. Mr [redacted] was given this information at the time of booking and he agreed to the terms and conditions. If he notified us at immediately, we could have relocated him. instead, he waited until he got to the resort and then notified us. We hold firm that Mr [redacted] agreed to the terms and conditions and therefore would not be entitled to a refund.Thanks!

Our customer service department has talked to this customer multiple times. They claim they found a better price through [redacted]. While we don't believe this is the case, they were offered the ability to utilize our 110% guarantee. If this member ended up booking through [redacted], we are still...

offering the 110% guarantee if they will show us the itinerary.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This complaint has been resolved, and the rebate has been issued....

 The complaint may be removed from the record.
Regards,
[redacted]

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Description: PHYSICIANS & SURGEONS - FAMILY PRACTICE

Address: 940 Westfall Rd, Rochester, New York, United States, 14618

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