Dr. Energy Saver, Inc.

***,I've forwarded this complaint to *** ***, owner of *** *** ***, which is the independently owned and operated company that was, and is no longer, a DrEnergy Saver dealer.*** has forwarded the information to his general manager to handle immediately.Thank you.***
***President,DrEnergy Saver, Inc

Very disappointed by this contract. The audit went well and the sales person was quite clear about the work to be done. However, pricing was not broken down into individual segments, and when a significant part of the work was not completed, only a fraction of the original estimated cost was reduced from total fees. I felt this was dishonest and that the "cagey" way of estimating costs allowed the company to overcharge me for the work actually completed. Also, during the work, one man told me that he had never done this type of work before (indicating complete lack of experience); the other worker told me that much of what he was doing I could easily have done using materials from a home improvement store for a fraction of the cost. This last comment directly contradicts what the estimator told me. I would NOT recommend this organization again.

[redacted],
I've forwarded this complaint to [redacted], owner of [redacted], which is the independently owned and operated company that was, and is no longer, a Dr. Energy Saver dealer.
[redacted] has forwarded the information to his general manager to handle...

immediately.
Thank you.
[redacted]
President,
Dr. Energy Saver, Inc.

Very disappointed by this contract. The audit went well and the sales person was quite clear about the work to be done. However, pricing was not broken down into individual segments, and when a significant part of the work was not completed, only a fraction of the original estimated cost was reduced from total fees. I felt this was dishonest and that the "cagey" way of estimating costs allowed the company to overcharge me for the work actually completed. Also, during the work, one man told me that he had never done this type of work before (indicating complete lack of experience); the other worker told me that much of what he was doing I could easily have done using materials from a home improvement store for a fraction of the cost. This last comment directly contradicts what the estimator told me. I would NOT recommend this organization again.

Review: (Revdex.com - converted from original. See document file.)

I had a significant mold problem in my attic due to an inadequate number of baffles and insulation covered the baffles. This caused inadequate ventilation. Please note the sequence of events on the enclosed time line. [redacted] (formerly known as Dr. Energy Saver) was diligent in correcting the number of baffles and installing the insulation correctly. [redacted] sent [redacted] and [redacted] on separate occasions to spray the mold. Neither attempt was successful. (Note the time line). I had to have the mold problem remediated. I obtained three quotes for this work. I chose the least expensive but with the highest recommendations: [redacted] at $625 to do the work. The work was done on May 9, 2014.

I am seeking reimbursement for the cost of the mold remediation of $625. I phoned [redacted] a few times between May 9, 2014 and May 23rd to resolve the problem. Bob offered me half the cost. feel that [redacted] is responsible for the full cost since it was their inadequate number of baffles and faulty installation of the insulation that caused the mold problem. I also tried to contact Mr. [redacted] (see enclosed letter), owner of [redacted], by certified mail. The letter was refused.Desired Settlement: Full reimbursement for the cost of mold remediation. $625.00.

Business

Response:

[redacted],