I have attached the invoice for the work done for *** ***as you can see we did complete all the work requested and then some.We were charged with getting this truck running after it had been sitting for "more that a year"."Un-Mothballing it".standard procedures were
followed for this type of service as outlined in the attached repair order. We were told the truck had been parked for longer than a year and it has a new engine with low miles on it. Mrs. Cartier-Copeland also expressed dislike for the Edelbrock carburetor on the engine, she did not elaborate when asked what she didn't like about it, just that they should have kept the factory Rochester Q-Jet carburetor on it as a note the truck was not stored properly - just parked, reason unknown.The work done on the truck are maintenance items that needed to be done as age and/or mileage had taken their toll.The end diagnosis to the engine not running correctly is at the least the exhaust valve guide on number one cylinder is worn enough that the valve randomly sticks resulting in exhaust gasses coming back into the cylinder causing a backfire through the intake manifoldthis is a mechanical condition that had to have been there beforevalve guides do not "just" wear out, either it was not rebuilt correctly or the engine has many miles on it.*** *** real complaint is that she has spent $on her truck and it is still not running correctlyI fail to see how I can be held responsible for an existing mechanical condition that is random and only presents itself when the engine is driven for a whilewe were told it is a new engine with very low miles on it.As for the mileage I have been told to by *** *** and by *** *** and the Revdex.com complaint states less than both state the truck ran fine when they parked it, but as I said, valve guides just don't wear outAt this point the mileage on the engine is a moot point, the valve guide is badI only bring it up to point out the discrepancies in the storyThe engine is dirty and grimy from many miles of use.As for the gas not being drained - Ethanol laced gasoline does not varnish like it's predecessor did due to the ethanolit will absorb moisture resulting is a white flaky residue after it evaporateswe determined the gas to be satisfactory.As for the comment about the fuel filter, I would not have said that as there is a new one on the truck.As for the comment about the truck "running worse", what was said is that it runs the same due to a bad valve guideI never said it would not idle as that has never been an issue.As for the comment about "would the truck run at all"the question was can I drive the truckmy answer was I would not recommend it due to the backfire issue.In my professional opinion this truck had this issue when it was parkedI come to that conclusion based on my 35+ years of experience as an ASE Certified Master Technicianwith never a complaint of dishonestyvalve guides just don't wear out in moments, there is nothing I could have done to cause or prevent the worn part and the comment about the Edelbrock carburetor now raises questions about the backfire being there before
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** I do not accept this response. I have had the truck towed to *** ***, he will work it in by next week due to his busy schedule. He will review all work and I will respond further at that time
I have attached the invoice for the work done for *** ***as you can see we did complete all the work requested and then some.We were charged with getting this truck running after it had been sitting for "more that a year"."Un-Mothballing it".standard procedures were
followed for this type of service as outlined in the attached repair order. We were told the truck had been parked for longer than a year and it has a new engine with low miles on it. Mrs. Cartier-Copeland also expressed dislike for the Edelbrock carburetor on the engine, she did not elaborate when asked what she didn't like about it, just that they should have kept the factory Rochester Q-Jet carburetor on it as a note the truck was not stored properly - just parked, reason unknown.The work done on the truck are maintenance items that needed to be done as age and/or mileage had taken their toll.The end diagnosis to the engine not running correctly is at the least the exhaust valve guide on number one cylinder is worn enough that the valve randomly sticks resulting in exhaust gasses coming back into the cylinder causing a backfire through the intake manifoldthis is a mechanical condition that had to have been there beforevalve guides do not "just" wear out, either it was not rebuilt correctly or the engine has many miles on it.*** *** real complaint is that she has spent $on her truck and it is still not running correctlyI fail to see how I can be held responsible for an existing mechanical condition that is random and only presents itself when the engine is driven for a whilewe were told it is a new engine with very low miles on it.As for the mileage I have been told to by *** *** and by *** *** and the Revdex.com complaint states less than both state the truck ran fine when they parked it, but as I said, valve guides just don't wear outAt this point the mileage on the engine is a moot point, the valve guide is badI only bring it up to point out the discrepancies in the storyThe engine is dirty and grimy from many miles of use.As for the gas not being drained - Ethanol laced gasoline does not varnish like it's predecessor did due to the ethanolit will absorb moisture resulting is a white flaky residue after it evaporateswe determined the gas to be satisfactory.As for the comment about the fuel filter, I would not have said that as there is a new one on the truck.As for the comment about the truck "running worse", what was said is that it runs the same due to a bad valve guideI never said it would not idle as that has never been an issue.As for the comment about "would the truck run at all"the question was can I drive the truckmy answer was I would not recommend it due to the backfire issue.In my professional opinion this truck had this issue when it was parkedI come to that conclusion based on my 35+ years of experience as an ASE Certified Master Technicianwith never a complaint of dishonestyvalve guides just don't wear out in moments, there is nothing I could have done to cause or prevent the worn part and the comment about the Edelbrock carburetor now raises questions about the backfire being there before
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** I do not accept this response. I have had the truck towed to *** ***, he will work it in by next week due to his busy schedule. He will review all work and I will respond further at that time