I am rejecting this response because: I have been trying to settle this with DrStamm’s since the Fall of Unfortunately, DrStamm’s office has cancelled meeting me on several occasions and has not returned my phone callsSince I started questioning DrStamm’s office about my charges, I have been refunded some money, so obviously there has been errors in DrStamm’s billingOn 11/18/I was credited $for 3/30/services and on 12/30/I was credited $for a service on 2/3/ I was also sent a check for $July 17, although never received a phone call back for what it was forI discovered the errors in DrStamm’s billing by visiting other dental offices in the area who have correctly billed [redacted] and ***I also have been in contact with [redacted] and [redacted] frequently to ensure I was reading the EOBs correctly, since this is not my area of expertiseBoth companies have ensured me that their EOBs are correct and that DrStamm’s office was not including the discounts that I should receive since they are in ***’s network and with [redacted] through the [redacted] discountEven if you look at just the EOBs with ***, I have been overchargedIf you include ***, which I was never told by Dr.Stamm’s office that they would not accept a secondary insurance of ***, so I would assume that would be included, it is even more money I have been overchargedIt seems that DrStamm’s office is not providing me with the [redacted] discount that I should have through [redacted] and only what [redacted] has paid themHowever [redacted] has explained if they are in network with [redacted] I am not responsible for that extra chargeBelow are explanations for each chargesAttached are the EOBS I haveMost are from ***The information I have from [redacted] is from talking to them on the phone for the EOBs I do not have copies of· SERVICE DATE 1/13/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o Stamm only credited me $on my statement o Overcharge with [redacted] of $· SERVICE DATE 1/21/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] paid and EOB said patient responsibility was o Stamm credited me $on my statement o No overcharge came up even · SERVICE DATE 1/23/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $minus the patient responsibility per [redacted] of $104.80) DrStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $on my statement o Overcharge per [redacted] of $· SERVICE DATE 2/3/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $on my statement and an additional $on 12/30/o Looks like fee of $and credited $from [redacted] and $from [redacted] and not accounting for the discounts I should receive through [redacted] and [redacted] through [redacted] o Overcharge per [redacted] of $· SERVICE DATE 3/12/charged $by DrStamm’s office o Per ***, that same tooth was filled with a short time span per billing submitted therefore [redacted] said I was not responsible because it would have been a faulty filling and the dental office should write that amount off o Overcharge per [redacted] of $· SERVICE DATE 3/18/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $288.70(which is fee of $minus the patient responsibility per [redacted] of $80.30) o Stamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was $o Stamm credited me $on my statement (ONLY WHAT [redacted] ACTUALLY PAID THEM AND NOT THE DISCOUNT AND THUS MORE THAN MY RESPONSIBILITY OF $per [redacted] o Overcharge per [redacted] $Overcharge per [redacted] $· SERVICE DATE 3/25/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $on my statement o Overcharge per [redacted] $(CHARGE OF $minus [redacted] PT REPSONSIBILITY OF EQUALS MINUA STAMM INSURANCE CREDIT OF $95) o OVERCHAGE PER [redacted] $· SERVICE DATE 4/9/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $o [redacted] paid $1to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $($from [redacted] $from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o Overcharge per ***$o OVERCHARGE PER [redacted] $· SERVICE DATE 10/16/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o Stamm credited me $from o Overcharge per [redacted] of $· SERVICE DATE 3/19/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $67minus the patient responsibility per [redacted] of $45) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was $o Stamm credited me $on my statement o Overcharge per [redacted] of $· SERVICE DATE 4/1/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $64.30) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $($from [redacted] $from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o OVERCHARGE PER [redacted] $· SERVICE DATE 4/14/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 4/22/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] stated other plan $(including their discounts) and thus patient responsibility $o Stamm credited me $o OVERCHARGE PER [redacted] $o OVERCHARGE PER ***$· SERVICE DATE 5/18/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $-o [redacted] EOB said other insurance paid $o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $from insurance o OVERCHAGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 10/14/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $and patient responsibility $o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 10/27/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 3/8/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 3/30/charged $by DrStamm’s office o [redacted] paid $0and stated my responsibility was $since mouthguard not covered through [redacted] o [redacted] paid $state Patient Responsibility $(Because allowed amount 308) o Stamm credited me $o OVERCHARGE PER [redacted] $· SERVICE DATE 4/28/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 6/14/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 6/22/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $ [redacted] just returned my phone call 8/25/after going through all of the EOBs for a third time [redacted] states that I should have only paid $from 1/13/until 6/22/and I have paid $I think it would be beneficial to have a third party to look at this to see who is interpreting the EOBs incorrectly [redacted] 8/25/17I have been trying to upload the EOB and statements I have from Stamm's officeI will be faxing them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although my money has been fully refunded; the owner's business ethics are still poor as he did not return my phone calls in a timely manner
Regards,
*** ***
This is not so much the caseYes we did visit Mrs*** in July to give her an estimate for the doorFast forward to OctMrs *** calls and would like to move forward*** one of our salesman met with her..She picked out her door that she wanted, in turn signed a contract and paid a deposit
Once I received the job packet I realized that the measurement for the door was odd...meaning not a standard size doorSo in less than two weeks I had made an appointment to come back to re measure her door...the door she picked out was a $2,door..So we want to make sure of the size..Upon re measure I determined that her "builder grade door" was not a standard size...I tried to explain this to her..over and over...she just wouldn't or couldn't understand whyI tried my best to explain that it wasn't a big deal that we would just have to frame the opening in a bit and maybe some wider trim on the interior...after going over this with her She still wasn't understanding or as I stated above "wouldn't or couldn't" ..So "I" told her that we were rejecting her job as I felt she wasn't comfortable with us...I offered the deposit back..She called me in the middle of an appointment to ask when I mailed the deposit...didn't have that information in front of me...Long story short we refunded her money and rejected her contract..She inconvenienced us as we do not charge for estimates...nor did we keep any of her deposit*** ***~Owner***
I am rejecting this response because:
I have been trying to settle this with Dr. Stamm’s since the Fall of 2016. Unfortunately, Dr. Stamm’s office has cancelled meeting me on several occasions and has not returned my phone calls. Since I started questioning Dr. Stamm’s office about my charges, I have been refunded some money, so obviously there has been errors in Dr. Stamm’s billing. On 11/18/16 I was credited $154 for 3/30/16 services and on 12/30/16 I was credited $136 for a service on 2/3/14 . I was also sent a check for $383 July 17, 2017 although never received a phone call back for what it was for. I discovered the errors in Dr. Stamm’s billing by visiting other dental offices in the area who have correctly billed [redacted] and [redacted]. I also have been in contact with [redacted] and [redacted] frequently to ensure I was reading the EOBs correctly, since this is not my area of expertise. Both companies have ensured me that their EOBs are correct and that Dr. Stamm’s office was not including the discounts that I should receive since they are in [redacted]’s network and with [redacted] through the [redacted] discount. Even if you look at just the EOBs with [redacted], I have been overcharged. If you include [redacted], which I was never told by Dr.Stamm’s office that they would not accept a secondary insurance of [redacted], so I would assume that would be included, it is even more money I have been overcharged. It seems that Dr. Stamm’s office is not providing me with the [redacted] discount that I should have through [redacted] and only what [redacted] has paid them. However [redacted] has explained if they are in network with [redacted] I am not responsible for that extra charge. Below are explanations for each charges. Attached are the EOBS I have. Most are from [redacted]. The information I have from [redacted] is from talking to them on the phone for the EOBs I do not have copies of. · SERVICE DATE 1/13/14 charged $83 by Dr. Stamm’s office o [redacted] paid $71 put stated my responsibility was $0 since in network and discount o Stamm only credited me $71 on my statement o Overcharge with [redacted] of $12 · SERVICE DATE 1/21/14 charged $42 by Dr. Stamm’s office o [redacted] paid $25.2 put stated my responsibility was $16.8 since in network and discount o [redacted] paid 16.8 and EOB said patient responsibility was 0 o Stamm credited me $42 on my statement o No overcharge came up even · SERVICE DATE 1/23/14 charged $810 by Dr. Stamm’s office o [redacted] paid $493.20 put stated my responsibility was $104.80 since in network and discount o [redacted] EOB said other insurance paid $705.20 (which is fee of $810 minus the patient responsibility per [redacted] of $104.80) Dr. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $749 on my statement o Overcharge per [redacted] of $61 · SERVICE DATE 2/3/14 charged $864 by Dr. Stamm’s office o [redacted] paid $436.8 put stated my responsibility was $291.20 since in network and discount o [redacted] EOB said other insurance paid $572.8 (which is fee of $864 minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $176.20 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $613 on my statement and an additional $136 on 12/30/16 o Looks like fee of $864 and credited $436.80 from [redacted] and $176.2 from [redacted] and not accounting for the discounts I should receive through [redacted] and [redacted] through [redacted] o Overcharge per [redacted] of $115 · SERVICE DATE 3/12/14 charged $150 by Dr. Stamm’s office o Per [redacted], that same tooth was filled with a short time span per billing submitted therefore [redacted] said I was not responsible because it would have been a faulty filling and the dental office should write that amount off o Overcharge per [redacted] of $150 · SERVICE DATE 3/18/14 charged $368 by Dr. Stamm’s office o [redacted] paid $155.70 put stated my responsibility was $80.30 since in network and discount o [redacted] EOB said other insurance paid $288.70(which is fee of $368 minus the patient responsibility per [redacted] of $80.30) o Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was $0 o Stamm credited me $155.70 on my statement (ONLY WHAT [redacted] ACTUALLY PAID THEM AND NOT THE DISCOUNT AND THUS MORE THAN MY RESPONSIBILITY OF $80.30 per [redacted] o Overcharge per [redacted] $132 Overcharge per [redacted] $212.30 · SERVICE DATE 3/25/14 charged $212 by Dr. Stamm’s office o [redacted] paid $95 put stated my responsibility was $13.80 since in network and discount o [redacted] EOB said other insurance paid $572.8 (which is fee of $864 minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $1 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $95 on my statement o Overcharge per [redacted] $103.2 (CHARGE OF $212 minus [redacted] PT REPSONSIBILITY OF 13.80 EQUALS 198.20 MINUA STAMM INSURANCE CREDIT OF $95) o OVERCHAGE PER [redacted] $117 · SERVICE DATE 4/9/14 charged $94 by Dr. Stamm’s office o [redacted] paid $67 put stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $67 o [redacted] paid $1to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $68 ($67 from [redacted] $1 from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o Overcharge per [redacted]$26 o OVERCHARGE PER [redacted] $26 · SERVICE DATE 10/16/14 charged $98 by Dr. Stamm’s office o [redacted] paid $67 put stated my responsibility was $0 since in network and discount o Stamm credited me $67 from o Overcharge per [redacted] of $31 · SERVICE DATE 3/19/15 charged $67 by Dr. Stamm’s office o [redacted] paid $12 and stated my responsibility was $45 since in network and discount o [redacted] EOB said other insurance paid $22 (which is fee of $67minus the patient responsibility per [redacted] of $45) o [redacted] paid $38.25 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was $6.75 o Stamm credited me $50.25 on my statement o Overcharge per [redacted] of $10 · SERVICE DATE 4/1/15 charged $830 by Dr. Stamm’s office o [redacted] paid $533.7 and stated my responsibility was $64.30 since in network and discount o [redacted] EOB said other insurance paid $765.70 (CHARGE of $830 minus [redacted] PATIENT RESPONSIBILITY OF $64.30) o [redacted] paid $0 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $765.70 ($67 from [redacted] $1 from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o OVERCHARGE PER [redacted] $64.30 · SERVICE DATE 4/14/15 charged $879.1 by Dr. Stamm’s office o [redacted] paid $436.80 and stated my responsibility was $291.20 since in network and discount o [redacted] EOB said other insurance paid $724.80 o [redacted] paid $166.20 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $587 o OVERCHARGE PER [redacted] $90 o OVERCHARGE PER [redacted] $292.10 · SERVICE DATE 4/22/15 charged $136 by Dr. Stamm’s office o [redacted] paid $104 and stated my responsibility was $0 since in network and discount o [redacted] stated other plan $136 (including their discounts) and thus patient responsibility $0 o Stamm credited me $104 o OVERCHARGE PER [redacted] $32 o OVERCHARGE PER [redacted]$32 · SERVICE DATE 5/18/15 charged $246 by Dr. Stamm’s office o [redacted] paid $99.9 and stated my responsibility was $-99. o [redacted] EOB said other insurance paid $153 o [redacted] paid $11.10 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $99.90 from insurance o OVERCHAGE PER [redacted] $147 o OVERCHARGE PER [redacted] $147 · SERVICE DATE 10/14/15 charged $22 by Dr. Stamm’s office o [redacted] paid $12 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $22 and patient responsibility $0 o OVERCHARGE PER [redacted] $10 o OVERCHARGE PER [redacted] $10 · SERVICE DATE 10/27/15 charged $98 by Dr. Stamm’s office o [redacted] paid $67 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $98 (CHARGE of $98 minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $67 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $31 o OVERCHARGE PER [redacted] $31 · SERVICE DATE 3/8/16 charged $92 by Dr. Stamm’s office o [redacted] paid $57 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $92 (CHARGE of $92 minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $57 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $35 o OVERCHARGE PER [redacted] $35 · SERVICE DATE 3/30/16 charged $463 by Dr. Stamm’s office o [redacted] paid $0and stated my responsibility was $463 since mouthguard not covered through [redacted] o [redacted] paid $154 state Patient Responsibility $154 (Because allowed amount 308) o Stamm credited me $154 o OVERCHARGE PER [redacted] $155 · SERVICE DATE 4/28/16 charged $136 by Dr. Stamm’s office o [redacted] paid $104 and stated my responsibility was $0 since in network and discount o Stamm credited me $104 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $32 o OVERCHARGE PER [redacted] $32 · SERVICE DATE 6/14/16 charged $95 by Dr. Stamm’s office o [redacted] paid $57 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $92 (CHARGE of $92 minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $57 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $38 o OVERCHARGE PER [redacted] $38 · SERVICE DATE 6/22/16 charged $23 by Dr. Stamm’s office o [redacted] paid $12 and stated my responsibility was $0 since in network and discount o Stamm credited me $12 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $10 o OVERCHARGE PER [redacted] $10 [redacted] just returned my phone call 8/25/17 after going through all of the EOBs for a third time. [redacted] states that I should have only paid $297.60 from 1/13/14 until 6/22/16 and I have paid $1708.10. I think it would be beneficial to have a third party to look at this to see who is interpreting the EOBs incorrectly. [redacted] 8/25/17I have been trying to upload the EOB and statements I have from Stamm's office. I will be faxing them.
To whom it may concern: Patient [redacted] can't grasp the idea of the how dental insurance companies work, especially when there are two of them involved in the same claim!! She does not understand how the two companies coordinate their own benefits for a claim. [redacted]'s non-primary...
insurance company [redacted] is very difficult to understand and is inaccurate when explaining the amount of money allocated. [redacted] will say that the patient owes nothing when actually they do, and that [redacted] paid a certain amount of money when actually they have not paid anything at all! [redacted] should be the entity being looked at by the Revdex.com!!! We have discussed this with other dental offices and found them to agree that a patient cannot decipher their EOB statements. In 42 years of doing business as a local dentist, I have never had a more difficult insurance company with which to deal than [redacted]!!! In 42 years I have never been reported to the Revdex.com. I cannot help it that a patient cannot understand their insurance and place blame upon me after doing business for forty two years and never a problem !! Dr. Gary R. Stamm,D.D.S.
I am rejecting this response because: I have been trying to settle this with DrStamm’s since the Fall of Unfortunately, DrStamm’s office has cancelled meeting me on several occasions and has not returned my phone callsSince I started questioning DrStamm’s office about my charges, I have been refunded some money, so obviously there has been errors in DrStamm’s billingOn 11/18/I was credited $for 3/30/services and on 12/30/I was credited $for a service on 2/3/ I was also sent a check for $July 17, although never received a phone call back for what it was forI discovered the errors in DrStamm’s billing by visiting other dental offices in the area who have correctly billed [redacted] and ***I also have been in contact with [redacted] and [redacted] frequently to ensure I was reading the EOBs correctly, since this is not my area of expertiseBoth companies have ensured me that their EOBs are correct and that DrStamm’s office was not including the discounts that I should receive since they are in ***’s network and with [redacted] through the [redacted] discountEven if you look at just the EOBs with ***, I have been overchargedIf you include ***, which I was never told by Dr.Stamm’s office that they would not accept a secondary insurance of ***, so I would assume that would be included, it is even more money I have been overchargedIt seems that DrStamm’s office is not providing me with the [redacted] discount that I should have through [redacted] and only what [redacted] has paid themHowever [redacted] has explained if they are in network with [redacted] I am not responsible for that extra chargeBelow are explanations for each chargesAttached are the EOBS I haveMost are from ***The information I have from [redacted] is from talking to them on the phone for the EOBs I do not have copies of· SERVICE DATE 1/13/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o Stamm only credited me $on my statement o Overcharge with [redacted] of $· SERVICE DATE 1/21/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] paid and EOB said patient responsibility was o Stamm credited me $on my statement o No overcharge came up even · SERVICE DATE 1/23/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $minus the patient responsibility per [redacted] of $104.80) DrStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $on my statement o Overcharge per [redacted] of $· SERVICE DATE 2/3/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $on my statement and an additional $on 12/30/o Looks like fee of $and credited $from [redacted] and $from [redacted] and not accounting for the discounts I should receive through [redacted] and [redacted] through [redacted] o Overcharge per [redacted] of $· SERVICE DATE 3/12/charged $by DrStamm’s office o Per ***, that same tooth was filled with a short time span per billing submitted therefore [redacted] said I was not responsible because it would have been a faulty filling and the dental office should write that amount off o Overcharge per [redacted] of $· SERVICE DATE 3/18/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $288.70(which is fee of $minus the patient responsibility per [redacted] of $80.30) o Stamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was $o Stamm credited me $on my statement (ONLY WHAT [redacted] ACTUALLY PAID THEM AND NOT THE DISCOUNT AND THUS MORE THAN MY RESPONSIBILITY OF $per [redacted] o Overcharge per [redacted] $Overcharge per [redacted] $· SERVICE DATE 3/25/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $on my statement o Overcharge per [redacted] $(CHARGE OF $minus [redacted] PT REPSONSIBILITY OF EQUALS MINUA STAMM INSURANCE CREDIT OF $95) o OVERCHAGE PER [redacted] $· SERVICE DATE 4/9/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $o [redacted] paid $1to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $($from [redacted] $from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o Overcharge per ***$o OVERCHARGE PER [redacted] $· SERVICE DATE 10/16/charged $by DrStamm’s office o [redacted] paid $put stated my responsibility was $since in network and discount o Stamm credited me $from o Overcharge per [redacted] of $· SERVICE DATE 3/19/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(which is fee of $67minus the patient responsibility per [redacted] of $45) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was $o Stamm credited me $on my statement o Overcharge per [redacted] of $· SERVICE DATE 4/1/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $64.30) o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $($from [redacted] $from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o OVERCHARGE PER [redacted] $· SERVICE DATE 4/14/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 4/22/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] stated other plan $(including their discounts) and thus patient responsibility $o Stamm credited me $o OVERCHARGE PER [redacted] $o OVERCHARGE PER ***$· SERVICE DATE 5/18/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $-o [redacted] EOB said other insurance paid $o [redacted] paid $to DrStamm’s officeStamm’s office was in the [redacted] discount through ***, so per insurance discount covered the remaining amount and patient responsibility was o Stamm credited me $from insurance o OVERCHAGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 10/14/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $and patient responsibility $o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 10/27/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 3/8/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 3/30/charged $by DrStamm’s office o [redacted] paid $0and stated my responsibility was $since mouthguard not covered through [redacted] o [redacted] paid $state Patient Responsibility $(Because allowed amount 308) o Stamm credited me $o OVERCHARGE PER [redacted] $· SERVICE DATE 4/28/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 6/14/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o [redacted] EOB said other insurance paid $(CHARGE of $minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $· SERVICE DATE 6/22/charged $by DrStamm’s office o [redacted] paid $and stated my responsibility was $since in network and discount o Stamm credited me $(DID NOT INCLUDE DISCOUNT THROUGH ***) o OVERCHARGE PER [redacted] $o OVERCHARGE PER [redacted] $ [redacted] just returned my phone call 8/25/after going through all of the EOBs for a third time [redacted] states that I should have only paid $from 1/13/until 6/22/and I have paid $I think it would be beneficial to have a third party to look at this to see who is interpreting the EOBs incorrectly [redacted] 8/25/17I have been trying to upload the EOB and statements I have from Stamm's officeI will be faxing them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although my money has been fully refunded; the owner's business ethics are still poor as he did not return my phone calls in a timely manner
Regards,
*** ***
This is not so much the caseYes we did visit Mrs*** in July to give her an estimate for the doorFast forward to OctMrs *** calls and would like to move forward*** one of our salesman met with her..She picked out her door that she wanted, in turn signed a contract and paid a deposit
Once I received the job packet I realized that the measurement for the door was odd...meaning not a standard size doorSo in less than two weeks I had made an appointment to come back to re measure her door...the door she picked out was a $2,door..So we want to make sure of the size..Upon re measure I determined that her "builder grade door" was not a standard size...I tried to explain this to her..over and over...she just wouldn't or couldn't understand whyI tried my best to explain that it wasn't a big deal that we would just have to frame the opening in a bit and maybe some wider trim on the interior...after going over this with her She still wasn't understanding or as I stated above "wouldn't or couldn't" ..So "I" told her that we were rejecting her job as I felt she wasn't comfortable with us...I offered the deposit back..She called me in the middle of an appointment to ask when I mailed the deposit...didn't have that information in front of me...Long story short we refunded her money and rejected her contract..She inconvenienced us as we do not charge for estimates...nor did we keep any of her deposit*** ***~Owner***
This complaint has been resolved the issue with the customer and she is very happy with the service
I am rejecting this response because:
I have been trying to settle this with Dr. Stamm’s since the Fall of 2016. Unfortunately, Dr. Stamm’s office has cancelled meeting me on several occasions and has not returned my phone calls. Since I started questioning Dr. Stamm’s office about my charges, I have been refunded some money, so obviously there has been errors in Dr. Stamm’s billing. On 11/18/16 I was credited $154 for 3/30/16 services and on 12/30/16 I was credited $136 for a service on 2/3/14 . I was also sent a check for $383 July 17, 2017 although never received a phone call back for what it was for. I discovered the errors in Dr. Stamm’s billing by visiting other dental offices in the area who have correctly billed [redacted] and [redacted]. I also have been in contact with [redacted] and [redacted] frequently to ensure I was reading the EOBs correctly, since this is not my area of expertise. Both companies have ensured me that their EOBs are correct and that Dr. Stamm’s office was not including the discounts that I should receive since they are in [redacted]’s network and with [redacted] through the [redacted] discount. Even if you look at just the EOBs with [redacted], I have been overcharged. If you include [redacted], which I was never told by Dr.Stamm’s office that they would not accept a secondary insurance of [redacted], so I would assume that would be included, it is even more money I have been overcharged. It seems that Dr. Stamm’s office is not providing me with the [redacted] discount that I should have through [redacted] and only what [redacted] has paid them. However [redacted] has explained if they are in network with [redacted] I am not responsible for that extra charge. Below are explanations for each charges. Attached are the EOBS I have. Most are from [redacted]. The information I have from [redacted] is from talking to them on the phone for the EOBs I do not have copies of. · SERVICE DATE 1/13/14 charged $83 by Dr. Stamm’s office o [redacted] paid $71 put stated my responsibility was $0 since in network and discount o Stamm only credited me $71 on my statement o Overcharge with [redacted] of $12 · SERVICE DATE 1/21/14 charged $42 by Dr. Stamm’s office o [redacted] paid $25.2 put stated my responsibility was $16.8 since in network and discount o [redacted] paid 16.8 and EOB said patient responsibility was 0 o Stamm credited me $42 on my statement o No overcharge came up even · SERVICE DATE 1/23/14 charged $810 by Dr. Stamm’s office o [redacted] paid $493.20 put stated my responsibility was $104.80 since in network and discount o [redacted] EOB said other insurance paid $705.20 (which is fee of $810 minus the patient responsibility per [redacted] of $104.80) Dr. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $749 on my statement o Overcharge per [redacted] of $61 · SERVICE DATE 2/3/14 charged $864 by Dr. Stamm’s office o [redacted] paid $436.8 put stated my responsibility was $291.20 since in network and discount o [redacted] EOB said other insurance paid $572.8 (which is fee of $864 minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $176.20 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $613 on my statement and an additional $136 on 12/30/16 o Looks like fee of $864 and credited $436.80 from [redacted] and $176.2 from [redacted] and not accounting for the discounts I should receive through [redacted] and [redacted] through [redacted] o Overcharge per [redacted] of $115 · SERVICE DATE 3/12/14 charged $150 by Dr. Stamm’s office o Per [redacted], that same tooth was filled with a short time span per billing submitted therefore [redacted] said I was not responsible because it would have been a faulty filling and the dental office should write that amount off o Overcharge per [redacted] of $150 · SERVICE DATE 3/18/14 charged $368 by Dr. Stamm’s office o [redacted] paid $155.70 put stated my responsibility was $80.30 since in network and discount o [redacted] EOB said other insurance paid $288.70(which is fee of $368 minus the patient responsibility per [redacted] of $80.30) o Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was $0 o Stamm credited me $155.70 on my statement (ONLY WHAT [redacted] ACTUALLY PAID THEM AND NOT THE DISCOUNT AND THUS MORE THAN MY RESPONSIBILITY OF $80.30 per [redacted] o Overcharge per [redacted] $132 Overcharge per [redacted] $212.30 · SERVICE DATE 3/25/14 charged $212 by Dr. Stamm’s office o [redacted] paid $95 put stated my responsibility was $13.80 since in network and discount o [redacted] EOB said other insurance paid $572.8 (which is fee of $864 minus the patient responsibility per [redacted] of $291.20) o [redacted] paid $1 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $95 on my statement o Overcharge per [redacted] $103.2 (CHARGE OF $212 minus [redacted] PT REPSONSIBILITY OF 13.80 EQUALS 198.20 MINUA STAMM INSURANCE CREDIT OF $95) o OVERCHAGE PER [redacted] $117 · SERVICE DATE 4/9/14 charged $94 by Dr. Stamm’s office o [redacted] paid $67 put stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $67 o [redacted] paid $1to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $68 ($67 from [redacted] $1 from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o Overcharge per [redacted]$26 o OVERCHARGE PER [redacted] $26 · SERVICE DATE 10/16/14 charged $98 by Dr. Stamm’s office o [redacted] paid $67 put stated my responsibility was $0 since in network and discount o Stamm credited me $67 from o Overcharge per [redacted] of $31 · SERVICE DATE 3/19/15 charged $67 by Dr. Stamm’s office o [redacted] paid $12 and stated my responsibility was $45 since in network and discount o [redacted] EOB said other insurance paid $22 (which is fee of $67minus the patient responsibility per [redacted] of $45) o [redacted] paid $38.25 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was $6.75 o Stamm credited me $50.25 on my statement o Overcharge per [redacted] of $10 · SERVICE DATE 4/1/15 charged $830 by Dr. Stamm’s office o [redacted] paid $533.7 and stated my responsibility was $64.30 since in network and discount o [redacted] EOB said other insurance paid $765.70 (CHARGE of $830 minus [redacted] PATIENT RESPONSIBILITY OF $64.30) o [redacted] paid $0 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $765.70 ($67 from [redacted] $1 from [redacted] but not the additional discounts [redacted] AND [redacted] SAY I SHOULD BE RECEIVING) o OVERCHARGE PER [redacted] $64.30 · SERVICE DATE 4/14/15 charged $879.1 by Dr. Stamm’s office o [redacted] paid $436.80 and stated my responsibility was $291.20 since in network and discount o [redacted] EOB said other insurance paid $724.80 o [redacted] paid $166.20 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $587 o OVERCHARGE PER [redacted] $90 o OVERCHARGE PER [redacted] $292.10 · SERVICE DATE 4/22/15 charged $136 by Dr. Stamm’s office o [redacted] paid $104 and stated my responsibility was $0 since in network and discount o [redacted] stated other plan $136 (including their discounts) and thus patient responsibility $0 o Stamm credited me $104 o OVERCHARGE PER [redacted] $32 o OVERCHARGE PER [redacted]$32 · SERVICE DATE 5/18/15 charged $246 by Dr. Stamm’s office o [redacted] paid $99.9 and stated my responsibility was $-99. o [redacted] EOB said other insurance paid $153 o [redacted] paid $11.10 to Dr. Stamm’s office. Stamm’s office was in the [redacted] discount through [redacted], so per insurance discount covered the remaining amount and patient responsibility was 0 o Stamm credited me $99.90 from insurance o OVERCHAGE PER [redacted] $147 o OVERCHARGE PER [redacted] $147 · SERVICE DATE 10/14/15 charged $22 by Dr. Stamm’s office o [redacted] paid $12 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $22 and patient responsibility $0 o OVERCHARGE PER [redacted] $10 o OVERCHARGE PER [redacted] $10 · SERVICE DATE 10/27/15 charged $98 by Dr. Stamm’s office o [redacted] paid $67 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $98 (CHARGE of $98 minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $67 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $31 o OVERCHARGE PER [redacted] $31 · SERVICE DATE 3/8/16 charged $92 by Dr. Stamm’s office o [redacted] paid $57 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $92 (CHARGE of $92 minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $57 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $35 o OVERCHARGE PER [redacted] $35 · SERVICE DATE 3/30/16 charged $463 by Dr. Stamm’s office o [redacted] paid $0and stated my responsibility was $463 since mouthguard not covered through [redacted] o [redacted] paid $154 state Patient Responsibility $154 (Because allowed amount 308) o Stamm credited me $154 o OVERCHARGE PER [redacted] $155 · SERVICE DATE 4/28/16 charged $136 by Dr. Stamm’s office o [redacted] paid $104 and stated my responsibility was $0 since in network and discount o Stamm credited me $104 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $32 o OVERCHARGE PER [redacted] $32 · SERVICE DATE 6/14/16 charged $95 by Dr. Stamm’s office o [redacted] paid $57 and stated my responsibility was $0 since in network and discount o [redacted] EOB said other insurance paid $92 (CHARGE of $92 minus [redacted] PATIENT RESPONSIBILITY OF $0) o Stamm credited me $57 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $38 o OVERCHARGE PER [redacted] $38 · SERVICE DATE 6/22/16 charged $23 by Dr. Stamm’s office o [redacted] paid $12 and stated my responsibility was $0 since in network and discount o Stamm credited me $12 (DID NOT INCLUDE DISCOUNT THROUGH [redacted]) o OVERCHARGE PER [redacted] $10 o OVERCHARGE PER [redacted] $10 [redacted] just returned my phone call 8/25/17 after going through all of the EOBs for a third time. [redacted] states that I should have only paid $297.60 from 1/13/14 until 6/22/16 and I have paid $1708.10. I think it would be beneficial to have a third party to look at this to see who is interpreting the EOBs incorrectly. [redacted] 8/25/17I have been trying to upload the EOB and statements I have from Stamm's office. I will be faxing them.
To whom it may concern: Patient [redacted] can't grasp the idea of the how dental insurance companies work, especially when there are two of them involved in the same claim!! She does not understand how the two companies coordinate their own benefits for a claim. [redacted]'s non-primary...
insurance company [redacted] is very difficult to understand and is inaccurate when explaining the amount of money allocated. [redacted] will say that the patient owes nothing when actually they do, and that [redacted] paid a certain amount of money when actually they have not paid anything at all! [redacted] should be the entity being looked at by the Revdex.com!!! We have discussed this with other dental offices and found them to agree that a patient cannot decipher their EOB statements. In 42 years of doing business as a local dentist, I have never had a more difficult insurance company with which to deal than [redacted]!!! In 42 years I have never been reported to the Revdex.com. I cannot help it that a patient cannot understand their insurance and place blame upon me after doing business for forty two years and never a problem !! Dr. Gary R. Stamm,D.D.S.