Dr. Goldstone Optometry High Definition Vision Center

This letter serves as a response to the letter we received regarding a concern from consumer [redacted] , ID [redacted] .The following information has been pulled from Ms [redacted] 's medical recordsPlease note thatthey include original date and time stamps.On September 16, 2014, one of our doctors performed a comprehensive eye examine on Ms[redacted] (see Exhibit A)We appropriately billed her [redacted] insurance for that date of service (seeExhibit B).On October 21, 2014, Ms [redacted] returned to our office to pick out [redacted] glassesSheselected a [redacted] frame and placed an order for poly carbonate prescription lenses(Allprescription lenses are custom-made-to-order; therefore, these lenses were produced to fulfill theorder that she chose: a specific frame, specific material, and specific prescription.)As required by her [redacted] insurance, this order was fulfilled at ***'s lab (see Exhibits Cl andC2)Her frame and lenses were thereafter billed appropriately to her [redacted] insurance (see ExhibitD)Ms [redacted] 's balance owed to us (not paid by her insurance) is $(see Exhibit E).The patient's balance is customarily paid upon pickup/receipt of the item(s).Ms [redacted] 's order was completed and ready for pickup on November 1, When one ofour staff called Ms [redacted] to inform her that her glass were ready to pick up, Ms [redacted] requested a discount on her balance per personal relation to an employee who formerly workedat our officeThe staff member replied that she would ask for a doctor's permissionOn February 24, 2015, Ms [redacted] called my office in a frantic, upset stateShe requested tospeak with me and then began venting about personal issues, unrelated to any medical care thatmy doctors, staff or I have provided.Ms [redacted] has not picked up her glasses from my officePlease note that Ms [redacted] signeda standard Patient Financial Responsibility form (dated 9/6/14) immediately prior to herexamination by our doctor (Exhibit F)Even so, we have not pursued her to pay the balanceowed to us.Since our practice's inception in 1971, we have maintained the highest standard of integrity,honesty, and honorWe believe that this claim is without merit, and we respectfully request thatit be removed.Please contact us if you have further questions, as we will readily address them.Sincerely, DrAlan Goldstone, O.Dand the DrGoldstone Vision Centers team

This letter serves as a response to the letter we received regarding a concern from consumer*** ***, ID ***.The following information has been pulled from Ms***'s medical recordsPlease note thatthey include original date and time stamps.On September 16,
2014, one of our doctors performed a comprehensive eye examine on Ms.*** (see Exhibit A)We appropriately billed her *** insurance for that date of service (seeExhibit B).On October 21, 2014, Ms*** returned to our office to pick out *** glassesSheselected a *** * *** frame and placed an order for poly carbonate prescription lenses(Allprescription lenses are custom-made-to-order; therefore, these lenses were produced to fulfill theorder that she chose: a specific frame, specific material, and specific prescription.)As required by her *** insurance, this order was fulfilled at ***'s lab (see Exhibits Cl andC2)Her frame and lenses were thereafter billed appropriately to her *** insurance (see ExhibitD)Ms***'s balance owed to us (not paid by her insurance) is $(see Exhibit E).The patient's balance is customarily paid upon pickup/receipt of the item(s).Ms***'s order was completed and ready for pickup on November 1, When one ofour staff called Ms*** to inform her that her glass were ready to pick up, Ms***requested a discount on her balance per personal relation to an employee who formerly workedat our officeThe staff member replied that she would ask for a doctor's permission. On February 24, 2015, Ms*** called my office in a frantic, upset stateShe requested tospeak with me and then began venting about personal issues, unrelated to any medical care thatmy doctors, staff or I have provided.Ms*** has not picked up her glasses from my officePlease note that Ms*** signeda standard Patient Financial Responsibility form (dated 9/6/14) immediately prior to herexamination by our doctor (Exhibit F)Even so, we have not pursued her to pay the balanceowed to us.Since our practice's inception in 1971, we have maintained the highest standard of integrity,honesty, and honorWe believe that this claim is without merit, and we respectfully request thatit be removed.Please contact us if you have further questions, as we will readily address them.Sincerely, DrAlan Goldstone, O.Dand the DrGoldstone Vision Centers team

This letter serves as a response to the letter we received regarding a concern from consumer[redacted], ID [redacted].The following information has been pulled from Ms. [redacted]'s medical records. Please note thatthey include original date and time stamps.On September 16, 2014, one of our...

doctors performed a comprehensive eye examine on Ms.[redacted] (see Exhibit A). We appropriately billed her [redacted] insurance for that date of service (seeExhibit B).On October 21, 2014, Ms. [redacted] returned to our office to pick out [redacted] glasses. Sheselected a [redacted] frame and placed an order for poly carbonate prescription lenses. (Allprescription lenses are custom-made-to-order; therefore, these lenses were produced to fulfill theorder that she chose: a specific frame, specific material, and specific prescription.)As required by her [redacted] insurance, this order was fulfilled at [redacted]'s lab (see Exhibits Cl andC2). Her frame and lenses were thereafter billed appropriately to her [redacted] insurance (see ExhibitD). Ms. [redacted]'s balance owed to us (not paid by her insurance) is $157.00 (see Exhibit E).The patient's balance is customarily paid upon pickup/receipt of the item(s).Ms. [redacted]'s order was completed and ready for pickup on November 1, 2014. When one ofour staff called Ms. [redacted] to inform her that her glass were ready to pick up, Ms. [redacted]requested a discount on her balance per personal relation to an employee who formerly workedat our office. The staff member replied that she would ask for a doctor's permission. On February 24, 2015, Ms. [redacted] called my office in a frantic, upset state. She requested tospeak with me and then began venting about personal issues, unrelated to any medical care thatmy doctors, staff or I have provided.Ms. [redacted] has not picked up her glasses from my office. Please note that Ms. [redacted] signeda standard Patient Financial Responsibility form (dated 9/6/14) immediately prior to herexamination by our doctor (Exhibit F). Even so, we have not pursued her to pay the balanceowed to us.Since our practice's inception in 1971, we have maintained the highest standard of integrity,honesty, and honor. We believe that this claim is without merit, and we respectfully request thatit be removed.Please contact us if you have further questions, as we will readily address them.Sincerely, Dr. Alan Goldstone, O.D. and the Dr. Goldstone Vision Centers team

Review: Dr. Goldstone filed a false claim to my [redacted] insurance and has committed insurance fraud. I went in for an exam on 9/6/14 but I never bought any glasses. He filed a claim for this exam for 9/6/14, but then filed another for glasses on 10/21/14. I disputed this claim with [redacted] and received an email confirmation that [redacted] spoke with a "[redacted]" at the office who did confirm that I never received glasses and would remove the claim for both the eye exam and glasses. This letter was dated 4/20/15 and as of today, it still has not been removed.Desired Settlement: remove this false claim and note that he was attempting insurance fraud

Business

Response:

This letter serves as a response to the letter we received regarding a concern from consumer[redacted], ID [redacted].The following information has been pulled from Ms. [redacted]'s medical records. Please note thatthey include original date and time stamps.On September 16, 2014, one of our doctors performed a comprehensive eye examine on Ms.[redacted] (see Exhibit A). We appropriately billed her [redacted] insurance for that date of service (seeExhibit B).On October 21, 2014, Ms. [redacted] returned to our office to pick out [redacted] glasses. Sheselected a [redacted] frame and placed an order for poly carbonate prescription lenses. (Allprescription lenses are custom-made-to-order; therefore, these lenses were produced to fulfill theorder that she chose: a specific frame, specific material, and specific prescription.)As required by her [redacted] insurance, this order was fulfilled at [redacted]'s lab (see Exhibits Cl andC2). Her frame and lenses were thereafter billed appropriately to her [redacted] insurance (see ExhibitD). Ms. [redacted]'s balance owed to us (not paid by her insurance) is $157.00 (see Exhibit E).The patient's balance is customarily paid upon pickup/receipt of the item(s).Ms. [redacted]'s order was completed and ready for pickup on November 1, 2014. When one ofour staff called Ms. [redacted] to inform her that her glass were ready to pick up, Ms. [redacted]requested a discount on her balance per personal relation to an employee who formerly workedat our office. The staff member replied that she would ask for a doctor's permission. On February 24, 2015, Ms. [redacted] called my office in a frantic, upset state. She requested tospeak with me and then began venting about personal issues, unrelated to any medical care thatmy doctors, staff or I have provided.Ms. [redacted] has not picked up her glasses from my office. Please note that Ms. [redacted] signeda standard Patient Financial Responsibility form (dated 9/6/14) immediately prior to herexamination by our doctor (Exhibit F). Even so, we have not pursued her to pay the balanceowed to us.Since our practice's inception in 1971, we have maintained the highest standard of integrity,honesty, and honor. We believe that this claim is without merit, and we respectfully request thatit be removed.Please contact us if you have further questions, as we will readily address them.Sincerely, Dr. Alan Goldstone, O.D. and the Dr. Goldstone Vision Centers team