Dr. Heat & Dr. Cool Reviews (5)
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Dr. Heat & Dr. Cool Rating
Address: 712 W Division Ave, Orange, Florida, United States, 77630-6320
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preciseelmore.com
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Sent: Thursday, May 25, 2:PMSubject: Re: Revdex.com Complaint ID [redacted] Copy of the 3rd replacement shirt sent via ***: [redacted]
Is this a complaint or are you changing the order? Each jacket is made to orderIf you are changing the size we need to knowBecause this is no longer a complaint it will need to be closed before we agree to ship an itemEspecially since the order will be changed, there was no request for a size chart, and the order was still within our turnaround and has been placed on holdThank you for your businessHope to hear from you soon
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Customer made purchase on Dec. 5 2015. Our policy as listed on our website is as follows "WHEN WILL I GET MY ORDER? Given the new amount of orders and increase in business my shipping time frame has now increased to 2-3 weeks this includes the manufacture, shipping, and receiving of the...
merchandise. It can take longer for any custom or specialty products depending on demand and season. If you need your item for a special event or specific date please email us and we will try to accommodate your request. PLEASE REMEMBER I work alone. I design, print and package each individual order by hand. I really value your business and support and I am currently working on building a team to provide better products and speedy service."-http://bluprintdesignsapparel.bigcartel.com/faqCustomer made a special request that we received on Dec. 8th 2015. We sent an email that we would not be able to accommodate her request at such short notice. Customer order is still in production and will be processed as requested. Customer is on the 18th day of our business day policy.
Sent: Thursday, May 25, 2017 2:19 PMSubject: Re: Revdex.com Complaint ID [redacted] Copy of the 3rd replacement shirt sent via [redacted]