D.R. Horton

Classic Builders built my home in 2016. They did not properly grade around the foundation, and I have not been able to get them to complete the work.
Soon after moving into my home, I contacted Classic Builders regarding improper grading around my home's foundation. Building codes require grading to pitch away from the home a minimum of 6" in the first 10'. They came out to review the issue and said they would have their landscaping contractor come make the needed repairs. They did not come out in the fall of 2017. Over the winter, I contacted them several times regarding this issue and was told I would be put on the repair list for the spring of 2018. I asked to be at the top of the list. Spring came and went without repairs. Over the course of the next year, I contacted them several additional times to get the grading fixed. I have always been assured by them that it would be taken care of. Since I first contacted them, I have dealt with 4 or 5 different people in their organization, including the vice president. But I still have not gotten the repairs completed. My yard is a mess, and I have been unable to complete any landscaping of my own because the grading must be completed first. They tell me they cannot control when the landscaping contractor comes over, but I think that is ridiculous. In my opinion, they should tell the landscaper they will not pay any of their invoices until my work is complete. I have been waiting over 2 years for repairs. I want my repairs done immediately. The work will only take 1-2 days at the most. For the past 2 years, I have had to deal with water ponding in my yard and against my foundation in some areas. It makes it hard to *** through puddles, and I could end up getting water in my basement.

Warranty Issues, no response from them.
I have sent multiple emails, made phone calls for warranty issues. I moved into a brand new house and there are issues that still haven't been resolved. I have numerous neighbors that are having the same issues. They lied that they didnt now any of this was going on right to our faces when I have the email proof! Most of all our homes are sinking along side our homes because they took all of the top soil off. I paid a lot of money for my homes and I expect it to be done correctly. Don't return phones calls or emails. Their excuse well we went thru a big change in our warranty and we are trying to get things resolved. My god this has been going on since November. I am sure that people are going to start to contact their attorneys at this point.
Their carpet installer was suppose to be at my house on 5-25 and then he calls and says I cant make it I don't have the carpet seamier, are you kidding me!! Then they don't even have the professionalism to call. They are suppose to power wash my house and windows and nothing done yet and they can't tell me when that will be. They just keep pushing us off so that we just give up! Well that is not going to happen with me. The quality of the homes are not good, cheap carpet, cheap everything. I WONT recommend anyone to buy a Classic Home.

We have had nothing but communication and quality issues with our custom home that Classic Builders built for us. The quality of the home does not meet the standards that would be expected from a new build and they don't seem to care about the poor quality, they just blame it on using new subcontractors rather than taking any responsibility. It is still their responsibility to ensure the quality is up to par. We began the build process in November 2016 and moved into our home in March 2017. We are currently trying to work through our one year warranty items and they have made promises on several items and then are not following through (we started the one year warranty process in October so we wouldn't be dealing with it now that we have a newborn). The specific items that are concerning us at this point would be the external siding and the drywall. For the siding, the west side of our house was warped from when it was first installed and this was brought up prior to the final walk through and also put on the final punch list. However, it took over 5 months to get it "fixed". They did reframe the side to remove the warp; however, the siding they used to replace some pieces broken in the process didn't match the original color (which I understand happens but it likely wouldn't have been so bad if they hadn't waited 5 months). The side of the house now looks like a puzzle piece of mismatched colors and this is the first part of the house you see when you pull up to the property. We were promised they would replace the siding on the entire side of the house but now they are saying they will not.
For the drywall, we have extremely crooked ceiling lines in our house. We emailed Jenny at Classic regarding how crooked the ceiling was prior to the completion of the taping/mudding process so that the issue could be addressed before it was too late. They never addressed these items and now we are stuck with extremely poor quality that is very visible to the eye when you walk into these rooms. They told us the fix would be worse than it currently is and that mistakes happen. We understand that; however, when you are told about an issue during the process, there is no excuse. And when we started to contact the builders about the issues we were told that the issues would be forwarded to the superintendent, who apparently didn't do anything. After we had sent problems a few times we were told that they have a quality control person that comes in at the end and that they don't need us to email them.
In addition, they advertise on their website that their houses are sealed tight; however, we have a serious mouse/cricket problem. Yes, our house is in the country, but that doesn't mean a new construction should have this many mice. When we contacted their warranty department about this, he told us that that is not covered by the warranty.
There are numerous other poor quality issues, such as the chipped and scratched granite before we even moved in and the terrible grouting on the fireplace. We told Classic we would deal with these but we can't accept the siding or drywall as is.

We have to have our ceiling/ closet removed to fix the improper HVAC, we have faulty trim and doors don't shut, a gas leak, numerous problems
Custom home - closed in August 2017. We have made several requests to have issues resolved- a cabinet piece that needs replaced( we have had the piece for about 3 months), we have hard wood flooring that is bowing, the trim was installed in 95 degree temperatures in July with no AC on- now there are cracks in the trim, 2 doors will not shut. One is the door from the garage that blows open continuously. ( code violation). We had a gas leak early after moving in and had to be evacuated. Unfortunately, this is has been nothing but one disappointment after the last!