Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s mission The product mentioned within Mr [redacted] complaint is a part number: REU-AA-230ZOOMThis product retails and is advertised on our website for $this is the amount the customer was charged forThe manufacturer has actually increased cost, the retail price will actually go up significantly in MarchGiven the severity of your complaints and interaction with our staff during your telephone conversations, we have reviewed your file history and have reached the conclusion that we are unable to meet your expectations as a product providerWith that being said, we will accept a return of the product in question for a full refund after inspectionOnce the product returns and is deemed to be in new, working condition, a full refund will be provided
I am rejecting this response because: I agree to return the REU-AA-230ZOOM tester for a full refund , but wish clarification on this comment: "Given the severity of your complaints and interaction with our staff during your telephone conversations, we have reviewed your file history and have reached the conclusion that we are unable to meet your expectations as a product provider"what does that mean? Am I "Blacklisted" from your business? I assure you I will not surrender my right to shop where I please. please send me a return label and RMA for the zoom, if required
As previously mentioned, we believe we are unable to meet your expectations as product provider. We will issue a full refund for the product as you requested upon it's return.
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letter. Feedback from our customers plays a very important role in our company’s mission. The product mentioned within Mr. [redacted] complaint is a part number: REU-AA-230ZOOMThis...
product retails and is advertised on our website for $479.95 this is the amount the customer was charged for. The manufacturer has actually increased cost, the retail price will actually go up significantly in March. Given the severity of your complaints and interaction with our staff during your telephone conversations, we have reviewed your file history and have reached the conclusion that we are unable to meet your expectations as a product provider. With that being said, we will accept a return of the product in question for a full refund after inspection. Once the product returns and is deemed to be in new, working condition, a full refund will be provided.
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s mission The product mentioned within Mr [redacted] complaint is a part number: REU-AA-230ZOOMThis product retails and is advertised on our website for $this is the amount the customer was charged forThe manufacturer has actually increased cost, the retail price will actually go up significantly in MarchGiven the severity of your complaints and interaction with our staff during your telephone conversations, we have reviewed your file history and have reached the conclusion that we are unable to meet your expectations as a product providerWith that being said, we will accept a return of the product in question for a full refund after inspectionOnce the product returns and is deemed to be in new, working condition, a full refund will be provided
I am rejecting this response because: I agree to return the REU-AA-230ZOOM tester for a full refund , but wish clarification on this comment: "Given the severity of your complaints and interaction with our staff during your telephone conversations, we have reviewed your file history and have reached the conclusion that we are unable to meet your expectations as a product provider"what does that mean? Am I "Blacklisted" from your business? I assure you I will not surrender my right to shop where I please. please send me a return label and RMA for the zoom, if required
As previously mentioned, we believe we are unable to meet your expectations as product provider. We will issue a full refund for the product as you requested upon it's return.
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letter. Feedback from our customers plays a very important role in our company’s mission. The product mentioned within Mr. [redacted] complaint is a part number: REU-AA-230ZOOMThis...
product retails and is advertised on our website for $479.95 this is the amount the customer was charged for. The manufacturer has actually increased cost, the retail price will actually go up significantly in March. Given the severity of your complaints and interaction with our staff during your telephone conversations, we have reviewed your file history and have reached the conclusion that we are unable to meet your expectations as a product provider. With that being said, we will accept a return of the product in question for a full refund after inspection. Once the product returns and is deemed to be in new, working condition, a full refund will be provided.