Dr. Jeffrey J. Orchen D.D.S.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Re: Case ID [redacted] This letter is in response to the above referenced case#. It certainly was not our intention to not perform the recall on this customer's minivan. We have been inundated with recalls over the past several months, and this one simply slipped through the cracks.The particular...

recall that they had open at the time was the R03 recall for replacement of the wireless control module of which the parts had to be ordered by the vehicles identification number. We had started ordering them in June and at one point had about 100 people awaiting their parts.This is not an excuse and we certainly should have been more attentive to this customer's request.have spoken to our Service Advisors and will try to make sure this doesn't happen again.Should you need any further information, please contact me. Sincerely, Mike [redacted] Service Director Mullane Motors [redacted]