Dr. John A. Lenox, DDS

Shortly after taking delivery of the car, Ms [redacted] expressed her unhappiness with the transaction, specifically stating that she did not feel she got the vehicle she thought she should haveInitially, she had test driven an "ILX Premium" model (the demo model, which is one trim level up from the ILX standard model), but after some negotiation, she decided the ILX Premium was too much to pay each monthWe then priced out the ILX standard model she ultimately took delivery of, which fit her desired monthly budgetA day or two later, Ms [redacted] contacted her salesman to express her displeasure with the car's lack of certain features and to see what could be done to get the Premium model but, since she didn't want to pay any additional money, was told that the model she took delivery of was the only one that would fit her budgetAt that point, the salesman asked her what, short of offering her the Premium model at no extra charge, would make her happyShe offered no solution at that pointA few days later, she said that she would be happy if we covered her 1st month's paymentAs a good-will gesture, we agreed to thatA few days later, she still wasn't satisfied and we told her there was no more we could doShe contacted Acura Customer Relations (CR) in California who relayed Ms [redacted] concern to usWe explained the entire situation to CR and they responded to Ms [redacted] that they, too, could do nothingUnfortunately, we will not be able to honor Ms [redacted] request to return the car

Complaint: ***
I am rejecting this response because:First, I was never told which model vehicle I was driving, I just knew it was the ILX and from what the salesman told me, it was the car I would be gettingI never decided that the ILX Premium was too much to pay each month as that is the car I thought I was gettingWhile there was negotiation, it was just to get a lower payment, as any customer would try and do. Yes, I contacted Acura a day or two later, but asked to speak with a MANAGER, but he did not care to speak with me, so I was directed to the salesmanI am paying $for the most basic car I have ever seen in my life, also not the car I bargained for. Acura took FULL advantage of meHow many times does a customer have to emphasize their dissatisfaction? And still, nothing gets done At one point I was told the reason behind the salesman not knowing the difference in the Acura models was because he was not a new car salesman and did not know the productAcura Customer Relations told me they could not do anything because Acura of Ramsey is privately ownedAcura of Ramsey has done nothing for me from the start and has been nothing but rudeAlso, be advised that my model car does not match to any of the models listed with AcuraPlease note, the General Manager of Acura of Ramsey is completely unprofessional with his businessNot just the business- when I was looking at the car and talking with finance, he was in his office in gym clothes, putting Vaseline on his body for the gymSo not only is he unprofessional with customers, he is completely unprofessionalClearly, it is seen from Acura of Ramsey’s email how dissatisfied I was from the start, but still, they decided to do nothing
Regards,
*** ***

Shortly after taking delivery of the car, Ms. [redacted] expressed her unhappiness with the transaction, specifically stating that she did not feel she got the vehicle she thought she should have. Initially, she had test driven an "ILX Premium" model (the demo model, which is one trim level up from...

the ILX standard model), but after some negotiation, she decided the ILX Premium was too much to pay each month. We then priced out the ILX standard model she ultimately took delivery of, which fit her desired monthly budget. A day or two later, Ms. [redacted] contacted her salesman to express her displeasure with the car's lack of certain features and to see what could be done to get the Premium model but, since she didn't want to pay any additional money, was told that the model she took delivery of was the only one that would fit her budget. At that point, the salesman asked her what, short of offering her the Premium model at no extra charge, would make her happy. She offered no solution at that point. A few days later, she said that she would be happy if we covered her 1st month's payment. As a good-will gesture, we agreed to that. A few days later, she still wasn't satisfied and we told her there was no more we could do. She contacted Acura Customer Relations (CR) in California who relayed Ms. [redacted] concern to us. We explained the entire situation to CR and they responded to Ms. [redacted] that they, too, could do nothing. Unfortunately, we will not be able to honor Ms. [redacted] request to return the car.

We are not offering anymore for her, we are sticking to what we originally offered.