As part of our company policy and procedures our agents disclose the down payment including our fees both verbally and in writing Regarding the customer, we have a signed Broker Agreement by the insured acknowledging the disclosure and agreement of the feeWe have spoken to the customer and as a courtesy offered a refund for half of the broker fee and he agreed with the solution
Hello ***,I have attached the details regarding the case I know this was over a long time period and did not catch it early, due to automatic withdrawal I tried settling with the insurance company over a year ago and then gave up After more mistakes, I had enough Let me know if there's anymore you might need or a better explanation of how all this happened?
In regards to the customer’s concern, he originally had indicated that three vehicles had to be insured but opted to insure two insteadInadvertently, the incorrect vehicle was insured but has been correctedWe take great pride in assuring all customers are provided exceptional service and apologize for any inconvenience causedAs a courtesy, we have issued a refund of the broker fee charged and the customer has agreed with the solution
We have spoken to the customer and explained that when the policy was purchased on 02/02/he electronically signed and agreed to the term and conditions of this policy which included a $deductibleWe offered to change the deductible however the customer decided to cancel this policy due to having purchased insurance elsewhereAs a gesture of good faith we offered to assist him with the cancellation fee charged by Stonewood Insurance of $which the customer was thankful for
I am rejecting this response because:the issue was not resolved over the phoneYour employees called me to ask about what happened with my insurance and why a Revdex.com complaint was madeHalfway through discussing the matter connection was lost and No one reached out againNothing about a resolution was mentionedYou just asked for a summary of things i've already repeated said multiple times
The customer *** *** purchased a policy on 09/15/with *** *** for a total down payment of $which he paid in cashThe down payment included Freeway’s fees including a broker fee of $202.29, a documentation storage fee of $25.00, and the first month of premium of $paid
to Stonewood. The customer signed the broker agreement which fully disclosed it was fully earned and non- refundableThis information was explained to the customer and we apologized for any confusion he may have hadAs a courtesy we offered to refund the customer our full broker fee of $to resolve this issueThe customer agreed to this resolution and so refund was mailed on 09/29/
We take great pride in assuring all customers are provided exceptional service and will take the necessary steps to assure all customers have a positive experience when contacting our office The customer’s file has been reviewed and have determined that there is no wrong doingThe
customer’s signed request to change vehicles from a to a model caused the increase on the policy. Upon receiving the complaint, we have contacted the customer and have issued a refund as a courtesy; the customer has agreed with the solution
The customer had a policy with Personable Insurance which was purchased on 11/19/for a Toyota AvalonThe customer was rewritten on 04/11/with Multi-State for the same vehicleDue to an oversight the Personable insurance policy was never cancelled and remained active until 05/06/when it was cancelled due to non-sufficient fundsWe contacted the customer in regards to this issue and explained this information to himIn his request the customer wants to be refunded all the way back to 11/21/and he was informed that unless he could provide proof the Toyota was sold or insured elsewhere since that date, it would only be backdated to 04/11/when he purchased the insurance with Multi-StateWe confirmed with Personable that the policy with them was backdated and canceled effective 04/11/Personable will send the customer a refund in the amount of $We provided this information to the customer and understoodIn addition we refunded the customer $from our fees on the rewritten policy for the inconvenience of this matter
The customer *** *** purchased a policy on 09/15/with *** *** for a total down payment of $which he paid in cashThe down payment included Freeway’s fees including a broker fee of $202.29, a documentation storage fee of $25.00, and the first month of premium of $paid to Stonewood. The customer signed the broker agreement which fully disclosed it was fully earned and non- refundableThis information was explained to the customer and we apologized for any confusion he may have hadAs a courtesy we offered to refund the customer our full broker fee of $to resolve this issueThe customer agreed to this resolution and so refund was mailed on 09/29/
In regards to the customer’s concern, he originally had indicated that three vehicles had to be insured but opted to insure two instead. Inadvertently, the incorrect vehicle was insured but has been corrected. We take great pride in assuring all customers are provided exceptional service...
and apologize for any inconvenience caused. As a courtesy, we have issued a refund of the broker fee charged and the customer has agreed with the solution.
We are unable to quote violations that are not disclosed to us by the customer or listed on a motor vehicle report. In regards to the customer's policy, we do not show that any out of state violations were disclosed to us to be quoted. Multi-State Insurance processed the application,...
reviewed the rating factors and located two out of state violations that caused an increase in premium. We have spoken to the customer and as a courtesy issued a refund of our fees. Additionally, we have offered the start a new policy waiving our fees.
In regards to the customer's concern, the down payment paid included the first month of coverage and our fees. [redacted] Insurance issued a letter to the customer requesting additional information was needed prior to October 1, 2015, to avoid the policy from cancelling. The customer provided...
the documentation after the policy canceled and we forward it to [redacted] Our Customer Service spoke to the customer, who advised he did not want to reinstate the policy. Therefore, as a courtesy we offered a refund from our fees and he accepted as a resolution.
The customer purchased a policy on 08/06/2016 with [redacted] through our agency. Due to a system issue the customer was listed as female on the [redacted] application. In addition there was a typo on the zip code and the insured listed the wrong zip code on our...
customer profile form. Once it was corrected, it created an additional premium for the customer. We offered to rewrite the customer waiving our fees which he declined. We also offered to refund him $150.00 to assist him with this inconvenience and to resolve the issue. The refund has already been mailed out to the customer and we are still attempting to resolve a billing issue he is having with [redacted] which is ongoing at this time.
As part of our company policy and procedures our agents disclose the down payment including our fees both verbally and in writing. Regarding the customer, we have a signed Broker Agreement by the insured acknowledging the disclosure and agreement of the fee. We have spoken to the...
customer and as a courtesy offered a refund for half of the broker fee and he agreed with the solution.
I am rejecting this response because: I am going to be filing a more formal complaint with the board of insurance. They have more leverage in dealing with insurance companies.
Hello [redacted],I have attached the details regarding the case. I know this was over a long time period and did not catch it early, due to automatic withdrawal. I tried settling with the insurance company over a year ago and then gave up. After more mistakes, I had enough. Let me...
know if there's anymore you might need or a better explanation of how all this happened?
We have spoken to the customer and explained that when the policy was purchased on 02/02/2016 he electronically signed and agreed to the term and conditions of this policy which included a $2500.00 deductible. We offered to change the deductible however the customer decided to cancel this policy...
due to having purchased insurance elsewhere. As a gesture of good faith we offered to assist him with the cancellation fee charged by Stonewood Insurance of $50.00 which the customer was thankful for.
We reviewed this matter and found that the customer failed to inform our broker of the vehicle being used for business purposes for either driver on the policy. When the customer visited the office in regards to the claim denial they were informed of this information. At no time did the Manager or...
District Manager inform them that there was any type of negligence and or that this claim would be paid. As for the claims about signatures being forged our records indicate that [redacted] and/or Jenny signed the documentation for this policy. We regret the inconvenience caused by this matter.
As part of our company policy and procedures our agents disclose the down payment including our fees both verbally and in writing Regarding the customer, we have a signed Broker Agreement by the insured acknowledging the disclosure and agreement of the feeWe have spoken to the customer and as a courtesy offered a refund for half of the broker fee and he agreed with the solution
Hello ***,I have attached the details regarding the case I know this was over a long time period and did not catch it early, due to automatic withdrawal I tried settling with the insurance company over a year ago and then gave up After more mistakes, I had enough Let me know if there's anymore you might need or a better explanation of how all this happened?
In regards to the customer’s concern, he originally had indicated that three vehicles had to be insured but opted to insure two insteadInadvertently, the incorrect vehicle was insured but has been correctedWe take great pride in assuring all customers are provided exceptional service and apologize for any inconvenience causedAs a courtesy, we have issued a refund of the broker fee charged and the customer has agreed with the solution
We have spoken to the customer and explained that when the policy was purchased on 02/02/he electronically signed and agreed to the term and conditions of this policy which included a $deductibleWe offered to change the deductible however the customer decided to cancel this policy due to having purchased insurance elsewhereAs a gesture of good faith we offered to assist him with the cancellation fee charged by Stonewood Insurance of $which the customer was thankful for
I am rejecting this response because:the issue was not resolved over the phoneYour employees called me to ask about what happened with my insurance and why a Revdex.com complaint was madeHalfway through discussing the matter connection was lost and No one reached out againNothing about a resolution was mentionedYou just asked for a summary of things i've already repeated said multiple times
The customer *** *** purchased a policy on 09/15/with *** *** for a total down payment of $which he paid in cashThe down payment included Freeway’s fees including a broker fee of $202.29, a documentation storage fee of $25.00, and the first month of premium of $paid
to Stonewood. The customer signed the broker agreement which fully disclosed it was fully earned and non- refundableThis information was explained to the customer and we apologized for any confusion he may have hadAs a courtesy we offered to refund the customer our full broker fee of $to resolve this issueThe customer agreed to this resolution and so refund was mailed on 09/29/
We take great pride in assuring all customers are provided exceptional service and will take the necessary steps to assure all customers have a positive experience when contacting our office The customer’s file has been reviewed and have determined that there is no wrong doingThe
customer’s signed request to change vehicles from a to a model caused the increase on the policy. Upon receiving the complaint, we have contacted the customer and have issued a refund as a courtesy; the customer has agreed with the solution
We have spoken to the customer in regards to this matter and no further action will be taken
The customer had a policy with Personable Insurance which was purchased on 11/19/for a Toyota AvalonThe customer was rewritten on 04/11/with Multi-State for the same vehicleDue to an oversight the Personable insurance policy was never cancelled and remained active until 05/06/when it was cancelled due to non-sufficient fundsWe contacted the customer in regards to this issue and explained this information to himIn his request the customer wants to be refunded all the way back to 11/21/and he was informed that unless he could provide proof the Toyota was sold or insured elsewhere since that date, it would only be backdated to 04/11/when he purchased the insurance with Multi-StateWe confirmed with Personable that the policy with them was backdated and canceled effective 04/11/Personable will send the customer a refund in the amount of $We provided this information to the customer and understoodIn addition we refunded the customer $from our fees on the rewritten policy for the inconvenience of this matter
The customer *** *** purchased a policy on 09/15/with *** *** for a total down payment of $which he paid in cashThe down payment included Freeway’s fees including a broker fee of $202.29, a documentation storage fee of $25.00, and the first month of premium of $paid to Stonewood. The customer signed the broker agreement which fully disclosed it was fully earned and non- refundableThis information was explained to the customer and we apologized for any confusion he may have hadAs a courtesy we offered to refund the customer our full broker fee of $to resolve this issueThe customer agreed to this resolution and so refund was mailed on 09/29/
In regards to the customer’s concern, he originally had indicated that three vehicles had to be insured but opted to insure two instead. Inadvertently, the incorrect vehicle was insured but has been corrected. We take great pride in assuring all customers are provided exceptional service...
and apologize for any inconvenience caused. As a courtesy, we have issued a refund of the broker fee charged and the customer has agreed with the solution.
We are unable to quote violations that are not disclosed to us by the customer or listed on a motor vehicle report. In regards to the customer's policy, we do not show that any out of state violations were disclosed to us to be quoted. Multi-State Insurance processed the application,...
reviewed the rating factors and located two out of state violations that caused an increase in premium. We have spoken to the customer and as a courtesy issued a refund of our fees. Additionally, we have offered the start a new policy waiving our fees.
In regards to the customer's concern, the down payment paid included the first month of coverage and our fees. [redacted] Insurance issued a letter to the customer requesting additional information was needed prior to October 1, 2015, to avoid the policy from cancelling. The customer provided...
the documentation after the policy canceled and we forward it to [redacted] Our Customer Service spoke to the customer, who advised he did not want to reinstate the policy. Therefore, as a courtesy we offered a refund from our fees and he accepted as a resolution.
The customer purchased a policy on 08/06/2016 with [redacted] through our agency. Due to a system issue the customer was listed as female on the [redacted] application. In addition there was a typo on the zip code and the insured listed the wrong zip code on our...
customer profile form. Once it was corrected, it created an additional premium for the customer. We offered to rewrite the customer waiving our fees which he declined. We also offered to refund him $150.00 to assist him with this inconvenience and to resolve the issue. The refund has already been mailed out to the customer and we are still attempting to resolve a billing issue he is having with [redacted] which is ongoing at this time.
As part of our company policy and procedures our agents disclose the down payment including our fees both verbally and in writing. Regarding the customer, we have a signed Broker Agreement by the insured acknowledging the disclosure and agreement of the fee. We have spoken to the...
customer and as a courtesy offered a refund for half of the broker fee and he agreed with the solution.
I am rejecting this response because: I am going to be filing a more formal complaint with the board of insurance. They have more leverage in dealing with insurance companies.
Hello [redacted],I have attached the details regarding the case. I know this was over a long time period and did not catch it early, due to automatic withdrawal. I tried settling with the insurance company over a year ago and then gave up. After more mistakes, I had enough. Let me...
know if there's anymore you might need or a better explanation of how all this happened?
We have spoken to the customer and explained that when the policy was purchased on 02/02/2016 he electronically signed and agreed to the term and conditions of this policy which included a $2500.00 deductible. We offered to change the deductible however the customer decided to cancel this policy...
due to having purchased insurance elsewhere. As a gesture of good faith we offered to assist him with the cancellation fee charged by Stonewood Insurance of $50.00 which the customer was thankful for.
We reviewed this matter and found that the customer failed to inform our broker of the vehicle being used for business purposes for either driver on the policy. When the customer visited the office in regards to the claim denial they were informed of this information. At no time did the Manager or...
District Manager inform them that there was any type of negligence and or that this claim would be paid. As for the claims about signatures being forged our records indicate that [redacted] and/or Jenny signed the documentation for this policy. We regret the inconvenience caused by this matter.