Dr. John E Love Family Practice division

Thank you for the opportunity to review concerns detailed in the letter which our office received onAugust 171h, The attached document details the visit dates, along with payment and balanceinformationBased on the attached you can see that the dates the patient said she was not in the
officewe have record she made paymentsThere is also documentation the patient called our billingdepartment on 6/18/with her credit card information to pay $of her balance, but the card wasdeclinedThe last date a statement was mailed to the patient was on 7/29/16.The only record that the patient may have access to in an examining room would be her own record.Consistent with other physician practices, supplies to treat patients are kept in the exam room.Although the patient authorized the release of health information to the Revdex.com form, inaccordance with our organization’s policies, I will need the patient to sign a ** *** *** ***’Authorization for Use of Disclosure of Protected Health Information in order to release any medicalrecords from her office visitsThe release was mailed to the patient on 8/22/16,Please feel free to contact me if I can be of further assistance.Sincerely,Marissa