Initial Business Response / [redacted] (1000, 11, 2015/05/29) */ I apologize we have been going through a really hard time our mother passed away and we have been doing our best to keep our wits about us and continued getting back on track with any business dealingsWe are a family owned business and our family has been rocketed by this tragedyTo answer the complaint our client madeWe have spoken to our client many times and we do have those days recorded on what has been stated as well as days that we have spoken to our clientWe do have a sale pending awaiting the % down from the collector who bought his assetOur client also made 41% and 42% and once we receive the 10% proceeds from collector we will process his check to himAgain, we apologize for the delay however please understand that our mother passing was not expected and happened suddenlyThank you [redacted]
Initial Business Response /* (1000, 10, 2015/06/24) */
We are working on a resolution internally with our client, and they have informed us they will be removing this complaint
Initial Consumer Rebuttal /* (3000, 12, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
That response was two weeks agoI have not heard from them at all Dean white gave me his cell number so I could get ahold of him easierThis has not been the caseI have left message on his phoneI have called the office times and gave the receptionist message to have dean callShe said she would forward that messageNo response
Final Business Response /* (4000, 28, 2015/07/27) */
We will send fed ex pick up to pick up the item and once received send check to client for the requested amount of $3,Also a removal of complaints filed to the Revdex.com
Thank You,
***
Final Consumer Response /* (2000, 30, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/05) */
We've already spoken to our client this was a misunderstanding and our client has stated he will be removing this complaint.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/18) */
I do not want this claim to be closed. I have tried to...
resolve the issue with St. Paul Stamps (sps). They told me that they would never have told me that they were partners with me in the purchase of the Sikorski stamps: however that remains my recollection. They did send me a copy of the new stamp that I have acquired. However, I was told that the stamp is rare and has a value of approximately $10,000. But I have no confirmation of its value. I asked sps to buy back the Sikorskis and the rare stamp at cost. They have not agreed, but pledged to sell my stamps at the first available opportunity. If the stamps are truly worth what sps tells me why would they not take my stamps back at cost and reap the profit they have forecasted but failed to deliver. They told me that payments for the Columbian stamps will definitely on the last Friday of this month (checked express mailed to me the next day), but told me that there is no written agreement with the buyer, and no interest charge to the buyer for the use of $50,000 for ten months. By extending the "accredited"" status to sps the Revdex.com distinction says that the accreditation means that you have found that the business practices of their accredited member are consistent with standard accepted business practices. Is it a standard practice to extend credit on money that you do not own for ten months without a written agreement and without interest? I feel that the Revdex.com has let e down. I purchased the stamps relying upon the "accredited" certification extended to sps by Revdex.com. I believe that your accreditation was misleading.
I ask that you reopen this claim and ask sps to enter into a discussion to return monies to me ASAP. Thank you for your consideration.
Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I have spoken to our client whom stated that he wanted this Revdex.com complaint removed and wanted us to take his assets in our December...
showing, however Revdex.com is stating they will not remove this therefore I am being forced to find a buyer for the original offering price for our client. He is well beyond his 30 day money back guarantee as he purchased these items on 11/29/2012. We have contacted our client every time there has been a show as well as his profits from first transaction was rolled up into this deal. I will work to get this done as quickly as possible as the client and I have spoken on 10/5/15 which is when he asked me to please show in December showing. I am trying to include 30 day and this form is not allowing me to.
Final Business Response /* (1000, 7, 2015/10/08) */
[redacted]Document Attached[redacted]
Initial Business Response /* (1000, 11, 2016/02/29) */
Our client already opened a complaint in our main corporate office Revdex.com as our Las Vegas office is just a location office. Our main branch is in Missouri. Our client requested that he wanted his money back after a few attempts to sale his assets...
at auctions and they didn't sale. He became very enraged and not cooperative to continue to do business with him. Our client is passed his 30 day money back guarantee however what we will do is sale his assets to another client at the original offering price. I will get to work on this immediately which is what he has requested. We tried talking to our client and he just kept saying I want my money when are you going to give me back my money. Not allowing us the opportunity to work with him. This is the second Revdex.com we have received another one in our corporate office and now with Las Vegas Revdex.com which we don't have. I wasn't aware that this was even possible. I will submit the 30 day money back guarantee.
Initial Consumer Rebuttal /* (3000, 23, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This investment wss initiated on October 1, 2013, and was supposed to be sold at a 15% profit in March 2014, or August 2014, or December 2014, or March 2015, or August 2015, or December 2015, or March 2016. I have not heard that it is sold. It is clear that these stamps are not marketable even at my purchase price, so the sales pitch by St. Paul Stamps Inc. was a complete fraud. I have placed a criminal complaint with the FBI for interstate fraud practices. St. Paul Stamps have received 2.5 years of interest on my funds. I demand a repayment of the original investment immediately.
Final Business Response /* (4000, 27, 2016/04/13) */
This was already concluded in the first Revdex.com now this Revdex.com. I will find a buyer for the original offering price as stated this has been transferred to our hardship program and will be sold as quickly as possible.
Final Consumer Response /* (4200, 29, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a "hardship" case. It is fraud! It is almost 2.5 years since St Paul received my funds. They were supposed to sell the stamps in March, August, December of 2014, 2015, 2016. The most recent sale attempt was supposed to be in March 2016, after which they were supposed to call me if the made a a sale. I have not received a call. If I do not receive my $2800 within the next week, I will initiate collection proceedings.
Initial Business Response /* (1000, 14, 2016/04/26) */
I was away at show when this Revdex.com came through. I am in the process of calling show people as I am typing this message and have been for the past couple of weeks. I am showing that back on 1/23/14 our client had the opportunity to make money and...
our client cancelled that deal. Not a problem we still have taken the assets to show. I am not through all of the show files at this time and given there was a sale I will be calling our client either way. This is the information that I have currently and we make every effort to sale all assets in a timely fashion. So I will be calling our client as to the news of a sale or even if there was not one. We are not a scam and have made many clients money just as we will do with this client.
Initial Consumer Rebuttal /* (3000, 22, 2016/05/10) */
Saint [redacted] Stamps is an stamp scam company and won't return phone calls. Hold on tightly to your money if you travel through Branson.
Conartists. String you along and give the runaround AFTER of course you have given them money.Befire you give them money they actually answer the phone.
Initial Business Response /* (1000, 5, 2015/10/29) */
We have this asset listed in our December showing unless client would like us to find a buyer for the asset at the original offering price. We have listed this asset in into 4 showings to date. We don't make promises however we do make sure that...
every asset in listed in our showings. This client is well out of their 30 day money back guarantee which I have included a copy of that guarantee. I really do not want to pull this asset out of this December showing as we are at full capacity in this showing. However, if the client decides that they would like me to find a buyer for the original offering price I will do so. Please let me know how you would like to proceed.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no answer just the 30 day money back guarantee statement. Why would anyone ask for their money back within the 30 days unless a major crisis happened during that time frame? They tell you, as salesmen as known to do, that it takes 1/2 to 2 years until you see a return so to cancel within 30 days just isn't logical like I explained above.
There was no personal response as to the promise originally made by Jason that if, at any time, we needed the money back they would buy back the stamps from us at original price to sell to someone else.
We only invested this money because we were assured that we could, at any time, get our monies returned. After many times of attempting to get the monies back, still no money.
We have explained many times that we really need this money returned. Things changed in our financial state, we've had some major things that have come up and really needed this money. We still do need this money and therefore we are requesting it back again.
They had over 2 years to sell these stamps or return our funds but haven't yet.
This is a small amount of money to them, but for us, who live basically under the poverty level, it's a huge amount of money and we would like it returned.
We just want them to do the right thing and return the monies.
Final Business Response /* (4000, 20, 2015/11/18) */
Again, we do not have a buy back program and it is not in our program to tell a client that, what we say is in the event that you have a financial hardship and want out we will find a buyer for the original offering price which I have already transferred this to my team to find a buyer for the original offering price. We will call immediately once this is done.
Thank you,
[redacted]
Final Consumer Response /* (4200, 22, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can you please give me a time frame as to when you think you can find a buyer for these stamps?
Honestly I had some extra money at the time from a death in the family. There is no extra money coming and my husband is on disability with a degenerative disease and in very bad shape and we are living basically at or below poverty level.
I was deceived in the beginning, made to think it would be easy to get the monies back. Even if that isn't your normal policy to deceive, it is what happened - it's good business practice to just do the right thing and that is what we are asking you to do.
You say you'll try and find a buyer but with no apology as to what happened or the time frame as it's been over 2 years of having the stamps and again, led to believe they would have been sold within that time frame with interest.
Still unsure why you couldn't buy them back yourself as the buyer. Since you've been in business a while I'm sure you make a lot of money each year in order to buy them back yourself and resell them to someone else.
There was least 1 other complaint here on [redacted] for the same issue, they wanted their monies back but took telling the Revdex.com before anything was done. Maybe that situation was different from mine but it doesn't seem to be on the surface although theirs was for a lot more money, ours is just [redacted] which for most people, isn't a lot of money.
I really can't accept any proposed resolution until the issue is resolved and we have our monies back.
Initial Business Response /* (1000, 11, 2015/05/29) */
I apologize we have been going through a really hard time our mother passed away and we have been doing our best to keep our wits about us and continued getting back on track with any business dealings. We are a family owned business and our...
family has been rocketed by this tragedy. To answer the complaint our client made. We have spoken to our client many times and we do have those days recorded on what has been stated as well as days that we have spoken to our client. We do have a sale pending awaiting the 10 % down from the collector who bought his asset. Our client also made 41% and 42% and once we receive the 10% proceeds from collector we will process his check to him. Again, we apologize for the delay however please understand that our mother passing was not expected and happened suddenly. Thank you [redacted]
Initial Business Response /* (1000, 5, 2015/11/25) */
Contact Name and Title: [redacted]/CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stpaulstamps.com
I am hoping that I personally will have the opportunity to take this in our December showing which I already have it being listed in....
We had several shows cancel this past year which has put us behind. I will be calling everyone back after the 1st of the year that did not sale within first few weeks and I will be calling everyone who did sale the last week of January for those who did sale. Please give me this opportunity to make you some monies in this showing.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate CEO [redacted] stood up and took the responsibility. It would have been easier for me and others who have experiences the uneasiness of doing the business with her company in the past if there were an action taken after our calls. Even though she mentioned about the December's showing and the following calls, it lacks details on what the next concrete step is if the stamps I am holding would not be sold, will the company buy back the stamps then refund the money to me plus the profit or what? Simply put, I don't want to hold these stamps for any longer after the December's showing.
Final Business Response /* (4000, 9, 2015/12/02) */
I would've liked the opportunity to take care of the needs before going to the Revdex.com, however this is not the case therefore the only concrete statement that I am able to do is take this to our next showing and have your product listed in that showing otherwise if not sold then I would be forced to find a buyer for its original offering price. I do have this asset listed in the December showing.
Final Consumer Response /* (4200, 18, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am totally stunned by the response. During my numerous contacts with St. Paul Stamps, I asked to talk to a higher level manager of the company and was always told that either the manager was on the phone or unavailable. I clearly told the person who picked up the phone, "if no one is going to take care of my case, eventually I will take it to [redacted] I even left several messages mentioning my concerns and intentions regarding this matter. However, no matter what I said, no one in St. Paul Stamps seemed to care about it. I demand St. Paul Stamps to buy back my stamps and pay interest to me if the stamps could not be sold in their December show
Initial Business Response /* (1000, 11, 2016/06/10) */
We are waiting for the stamps to be matched with the original authentication before we can come to a resolve for this client. This client never contacted us first regarding his claim only after he filed with the Revdex.com as well as the charge back...
department with merchant services. We are in the process of resolving this complaint however there is a process to be completed before going further into the clients claim. Considering any claims to be refunded for authentication fees will not be honored, we use a third party authentication to begin with and the client removed the stamps out of there original casing and sent them to an outside source therefore the only way to determine processing is that we will need to go back to the original authentication. The client still has not sent back his original order to us therefore that cannot be determined here either. The client is out of his 30 day money back guarantee and has taken the assets out of the original packaging which is stated in the attached document. We will be notified when this authentication match has been confirmed as well as determined resolution. Thank you
Initial Consumer Rebuttal /* (3000, 14, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the FedEx proof of delivery for my returned stamps, june 2, 2016. Is SPS stating that they did not receive the stamps? They were returned in the envelope provided by SPS.
The basis of this complaint is that I believed I was purchasing unused, high grade stamps. The saint paul certificates state that the stamps are "unused", the invoiced amounts for 25k are in line with high grade stamps...
Not one of four stamp dealers I've contacted, believe the stamps are of an value greater than 1-2k. The certificates issued by saint paul expertisers have no market credibility, in their opinions.
Conversely the certificates from the philatelic society - have been taken with unanimous credibility by all the stamp dealers:
http://www.philatelicfoundation.org/expertizing-process/the-process/ - details the authentication process of stamps. This does involve physical examination of the stamp.
The authentication process by saint paul of my stamps was flawed to the point that 4 out of 8 stamps were considered fraudulent merchandise by impartial and professional appraisers.
I believe a full refund of all expense associated with this purchase is due.
Initial Business Response /* (1000, 5, 2015/10/23) */
I wish that I would've had the opportunity to speak with our client regarding his portfolio before making a claim with the Revdex.com. It seems that lately that although we have stayed in complete contact as client stated more than 12 hours have been...
invested with teaching and helping our client understand the business. All the while he did turn around and invest more into his stamp portfolio. The true back bone of what we do here are the 100 year old classic stamps. While I do have some complaints, I have more than quadruple testimonials from clients whom have made plenty of profits for the 11 years that we have been in business. While this client is out of his 30 day money back guarantee, I will find a buyer for his original offering price or I can present his assets in this next world showing in December 2015. I would like our client to walk away with profits as I do every client we have. Again, as I stated before I do wish I could have had the opportunity to discuss this portfolio with the client before making such a claim. Thank you [redacted] Brittain
Initial Consumer Rebuttal /* (3000, 9, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept the response from Saint Paul Stamps as it's completely disingenuous. The context of their "business" proposition is that an investor buys stamps with the intent to earn a return on that investment by having SPS SELL those stamps to a buyer within a certain timeframe.
SPS tells new investors that they won't even take your stamps to sales events (i.e. shows) for 6-9 months and that the average holding period required to earn the 18-39% returns advertised is 18-24 months. For SPS to offer a 100% satisfaction guarantee if stamps are returned within 30 days doesn't address my complaint.
It's clear to me that SPS does not have any intent to satisfy their investors or provide them with a good experience. Their unprofessional response proves them to be completely disconnected from investors like me and is clear evidence that they are not listening.
I now see that I should have requested a different desired resolution. I would like to change my desired resolution to the following: "I would like Saint Paul Stamps to sell my 2 pair of 1988 25c Owl & Grosbeak error stamps within the next 15 days for at least $2,800 and send me a check for the proceeds".
Final Business Response /* (4000, 14, 2015/11/09) */
We will find a buyer for the original offering price however giving me a time limit is not something that I will agree to. We can only contact as many collectors or current investors as quickly as possible. We have stayed in complete contact with our client, We could understand his complaint if we had no contact with the client and he was unable to contact us through telephone or email which he has been able to. So we will commence in finding a buyer for the original offering price and will do so as quickly as possible.
Initial Business Response /* (1000, 5, 2016/04/26) */
Our client has had many offers in the past several years. We have stayed in complete contact and has taken his assets to many of our showings and informed him if all shows as well as percentages of those shows. We are just returning from show...
and I am going through show files as I am typing this message. Once I know the results from this show I will call our client. Given that the client does not want to wait considering he is out of his 30 day money back guarantee I will find a buyer for the original offering price given it has not just sold.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is the same every time I have called or they have contacted me. The offers he is talking about always includes trading in the stamps I originally bought and buying more expensive stamps. Their offers always includes me coming up with more money to invest, never gaining a profit as they say. Very slick talkers. I think giving them 6 yrs to sell 3 stamps which they have in their possession is not unreasonable. Buyer beware.
Initial Business Response /* (1000, 12, 2015/05/07) */
In regards to Mr. [redacted]; his portfolio manager and Mr [redacted] agreed to send him his stamps as he is a very hard man to get ahold of and Mr. [redacted] agreed that yes he was; making it very hard for him to accept a sale if not available...
for the bid. We will be sending Mr. [redacted] his stamps on Monday as our shipping gal is out sick today. I will send fed ex number as soon as I have it on Monday. Unless, Mr. [redacted] would answer emails quicker than calls then we could send email as to any sales? Let us know how he would like to proceed.
Thank you,
[redacted]
Initial Business Response / [redacted] (1000, 11, 2015/05/29) */ I apologize we have been going through a really hard time our mother passed away and we have been doing our best to keep our wits about us and continued getting back on track with any business dealingsWe are a family owned business and our family has been rocketed by this tragedyTo answer the complaint our client madeWe have spoken to our client many times and we do have those days recorded on what has been stated as well as days that we have spoken to our clientWe do have a sale pending awaiting the % down from the collector who bought his assetOur client also made 41% and 42% and once we receive the 10% proceeds from collector we will process his check to himAgain, we apologize for the delay however please understand that our mother passing was not expected and happened suddenlyThank you [redacted]
Initial Business Response /* (1000, 10, 2015/06/24) */
We are working on a resolution internally with our client, and they have informed us they will be removing this complaint
Initial Consumer Rebuttal /* (3000, 12, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
That response was two weeks agoI have not heard from them at all Dean white gave me his cell number so I could get ahold of him easierThis has not been the caseI have left message on his phoneI have called the office times and gave the receptionist message to have dean callShe said she would forward that messageNo response
Final Business Response /* (4000, 28, 2015/07/27) */
We will send fed ex pick up to pick up the item and once received send check to client for the requested amount of $3,Also a removal of complaints filed to the Revdex.com
Thank You,
***
Final Consumer Response /* (2000, 30, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/05) */
We've already spoken to our client this was a misunderstanding and our client has stated he will be removing this complaint.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/18) */
I do not want this claim to be closed. I have tried to...
resolve the issue with St. Paul Stamps (sps). They told me that they would never have told me that they were partners with me in the purchase of the Sikorski stamps: however that remains my recollection. They did send me a copy of the new stamp that I have acquired. However, I was told that the stamp is rare and has a value of approximately $10,000. But I have no confirmation of its value. I asked sps to buy back the Sikorskis and the rare stamp at cost. They have not agreed, but pledged to sell my stamps at the first available opportunity. If the stamps are truly worth what sps tells me why would they not take my stamps back at cost and reap the profit they have forecasted but failed to deliver. They told me that payments for the Columbian stamps will definitely on the last Friday of this month (checked express mailed to me the next day), but told me that there is no written agreement with the buyer, and no interest charge to the buyer for the use of $50,000 for ten months. By extending the "accredited"" status to sps the Revdex.com distinction says that the accreditation means that you have found that the business practices of their accredited member are consistent with standard accepted business practices. Is it a standard practice to extend credit on money that you do not own for ten months without a written agreement and without interest? I feel that the Revdex.com has let e down. I purchased the stamps relying upon the "accredited" certification extended to sps by Revdex.com. I believe that your accreditation was misleading.
I ask that you reopen this claim and ask sps to enter into a discussion to return monies to me ASAP. Thank you for your consideration.
Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I have spoken to our client whom stated that he wanted this Revdex.com complaint removed and wanted us to take his assets in our December...
showing, however Revdex.com is stating they will not remove this therefore I am being forced to find a buyer for the original offering price for our client. He is well beyond his 30 day money back guarantee as he purchased these items on 11/29/2012. We have contacted our client every time there has been a show as well as his profits from first transaction was rolled up into this deal. I will work to get this done as quickly as possible as the client and I have spoken on 10/5/15 which is when he asked me to please show in December showing. I am trying to include 30 day and this form is not allowing me to.
Final Business Response /* (1000, 7, 2015/10/08) */
[redacted]Document Attached[redacted]
Initial Business Response /* (1000, 11, 2016/02/29) */
Our client already opened a complaint in our main corporate office Revdex.com as our Las Vegas office is just a location office. Our main branch is in Missouri. Our client requested that he wanted his money back after a few attempts to sale his assets...
at auctions and they didn't sale. He became very enraged and not cooperative to continue to do business with him. Our client is passed his 30 day money back guarantee however what we will do is sale his assets to another client at the original offering price. I will get to work on this immediately which is what he has requested. We tried talking to our client and he just kept saying I want my money when are you going to give me back my money. Not allowing us the opportunity to work with him. This is the second Revdex.com we have received another one in our corporate office and now with Las Vegas Revdex.com which we don't have. I wasn't aware that this was even possible. I will submit the 30 day money back guarantee.
Initial Consumer Rebuttal /* (3000, 23, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This investment wss initiated on October 1, 2013, and was supposed to be sold at a 15% profit in March 2014, or August 2014, or December 2014, or March 2015, or August 2015, or December 2015, or March 2016. I have not heard that it is sold. It is clear that these stamps are not marketable even at my purchase price, so the sales pitch by St. Paul Stamps Inc. was a complete fraud. I have placed a criminal complaint with the FBI for interstate fraud practices. St. Paul Stamps have received 2.5 years of interest on my funds. I demand a repayment of the original investment immediately.
Final Business Response /* (4000, 27, 2016/04/13) */
This was already concluded in the first Revdex.com now this Revdex.com. I will find a buyer for the original offering price as stated this has been transferred to our hardship program and will be sold as quickly as possible.
Final Consumer Response /* (4200, 29, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a "hardship" case. It is fraud! It is almost 2.5 years since St Paul received my funds. They were supposed to sell the stamps in March, August, December of 2014, 2015, 2016. The most recent sale attempt was supposed to be in March 2016, after which they were supposed to call me if the made a a sale. I have not received a call. If I do not receive my $2800 within the next week, I will initiate collection proceedings.
Initial Business Response /* (1000, 14, 2016/04/26) */
I was away at show when this Revdex.com came through. I am in the process of calling show people as I am typing this message and have been for the past couple of weeks. I am showing that back on 1/23/14 our client had the opportunity to make money and...
our client cancelled that deal. Not a problem we still have taken the assets to show. I am not through all of the show files at this time and given there was a sale I will be calling our client either way. This is the information that I have currently and we make every effort to sale all assets in a timely fashion. So I will be calling our client as to the news of a sale or even if there was not one. We are not a scam and have made many clients money just as we will do with this client.
Initial Consumer Rebuttal /* (3000, 22, 2016/05/10) */
Saint [redacted] Stamps is an stamp scam company and won't return phone calls. Hold on tightly to your money if you travel through Branson.
Conartists. String you along and give the runaround AFTER of course you have given them money.Befire you give them money they actually answer the phone.
Initial Business Response /* (1000, 5, 2015/10/29) */
We have this asset listed in our December showing unless client would like us to find a buyer for the asset at the original offering price. We have listed this asset in into 4 showings to date. We don't make promises however we do make sure that...
every asset in listed in our showings. This client is well out of their 30 day money back guarantee which I have included a copy of that guarantee. I really do not want to pull this asset out of this December showing as we are at full capacity in this showing. However, if the client decides that they would like me to find a buyer for the original offering price I will do so. Please let me know how you would like to proceed.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no answer just the 30 day money back guarantee statement. Why would anyone ask for their money back within the 30 days unless a major crisis happened during that time frame? They tell you, as salesmen as known to do, that it takes 1/2 to 2 years until you see a return so to cancel within 30 days just isn't logical like I explained above.
There was no personal response as to the promise originally made by Jason that if, at any time, we needed the money back they would buy back the stamps from us at original price to sell to someone else.
We only invested this money because we were assured that we could, at any time, get our monies returned. After many times of attempting to get the monies back, still no money.
We have explained many times that we really need this money returned. Things changed in our financial state, we've had some major things that have come up and really needed this money. We still do need this money and therefore we are requesting it back again.
They had over 2 years to sell these stamps or return our funds but haven't yet.
This is a small amount of money to them, but for us, who live basically under the poverty level, it's a huge amount of money and we would like it returned.
We just want them to do the right thing and return the monies.
Final Business Response /* (4000, 20, 2015/11/18) */
Again, we do not have a buy back program and it is not in our program to tell a client that, what we say is in the event that you have a financial hardship and want out we will find a buyer for the original offering price which I have already transferred this to my team to find a buyer for the original offering price. We will call immediately once this is done.
Thank you,
[redacted]
Final Consumer Response /* (4200, 22, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can you please give me a time frame as to when you think you can find a buyer for these stamps?
Honestly I had some extra money at the time from a death in the family. There is no extra money coming and my husband is on disability with a degenerative disease and in very bad shape and we are living basically at or below poverty level.
I was deceived in the beginning, made to think it would be easy to get the monies back. Even if that isn't your normal policy to deceive, it is what happened - it's good business practice to just do the right thing and that is what we are asking you to do.
You say you'll try and find a buyer but with no apology as to what happened or the time frame as it's been over 2 years of having the stamps and again, led to believe they would have been sold within that time frame with interest.
Still unsure why you couldn't buy them back yourself as the buyer. Since you've been in business a while I'm sure you make a lot of money each year in order to buy them back yourself and resell them to someone else.
There was least 1 other complaint here on [redacted] for the same issue, they wanted their monies back but took telling the Revdex.com before anything was done. Maybe that situation was different from mine but it doesn't seem to be on the surface although theirs was for a lot more money, ours is just [redacted] which for most people, isn't a lot of money.
I really can't accept any proposed resolution until the issue is resolved and we have our monies back.
Initial Business Response /* (1000, 11, 2015/05/29) */
I apologize we have been going through a really hard time our mother passed away and we have been doing our best to keep our wits about us and continued getting back on track with any business dealings. We are a family owned business and our...
family has been rocketed by this tragedy. To answer the complaint our client made. We have spoken to our client many times and we do have those days recorded on what has been stated as well as days that we have spoken to our client. We do have a sale pending awaiting the 10 % down from the collector who bought his asset. Our client also made 41% and 42% and once we receive the 10% proceeds from collector we will process his check to him. Again, we apologize for the delay however please understand that our mother passing was not expected and happened suddenly. Thank you [redacted]
Initial Business Response /* (1000, 5, 2015/11/25) */
Contact Name and Title: [redacted]/CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stpaulstamps.com
I am hoping that I personally will have the opportunity to take this in our December showing which I already have it being listed in....
We had several shows cancel this past year which has put us behind. I will be calling everyone back after the 1st of the year that did not sale within first few weeks and I will be calling everyone who did sale the last week of January for those who did sale. Please give me this opportunity to make you some monies in this showing.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate CEO [redacted] stood up and took the responsibility. It would have been easier for me and others who have experiences the uneasiness of doing the business with her company in the past if there were an action taken after our calls. Even though she mentioned about the December's showing and the following calls, it lacks details on what the next concrete step is if the stamps I am holding would not be sold, will the company buy back the stamps then refund the money to me plus the profit or what? Simply put, I don't want to hold these stamps for any longer after the December's showing.
Final Business Response /* (4000, 9, 2015/12/02) */
I would've liked the opportunity to take care of the needs before going to the Revdex.com, however this is not the case therefore the only concrete statement that I am able to do is take this to our next showing and have your product listed in that showing otherwise if not sold then I would be forced to find a buyer for its original offering price. I do have this asset listed in the December showing.
Final Consumer Response /* (4200, 18, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am totally stunned by the response. During my numerous contacts with St. Paul Stamps, I asked to talk to a higher level manager of the company and was always told that either the manager was on the phone or unavailable. I clearly told the person who picked up the phone, "if no one is going to take care of my case, eventually I will take it to [redacted] I even left several messages mentioning my concerns and intentions regarding this matter. However, no matter what I said, no one in St. Paul Stamps seemed to care about it. I demand St. Paul Stamps to buy back my stamps and pay interest to me if the stamps could not be sold in their December show
Initial Business Response /* (1000, 11, 2016/06/10) */
We are waiting for the stamps to be matched with the original authentication before we can come to a resolve for this client. This client never contacted us first regarding his claim only after he filed with the Revdex.com as well as the charge back...
department with merchant services. We are in the process of resolving this complaint however there is a process to be completed before going further into the clients claim. Considering any claims to be refunded for authentication fees will not be honored, we use a third party authentication to begin with and the client removed the stamps out of there original casing and sent them to an outside source therefore the only way to determine processing is that we will need to go back to the original authentication. The client still has not sent back his original order to us therefore that cannot be determined here either. The client is out of his 30 day money back guarantee and has taken the assets out of the original packaging which is stated in the attached document. We will be notified when this authentication match has been confirmed as well as determined resolution. Thank you
Initial Consumer Rebuttal /* (3000, 14, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the FedEx proof of delivery for my returned stamps, june 2, 2016. Is SPS stating that they did not receive the stamps? They were returned in the envelope provided by SPS.
The basis of this complaint is that I believed I was purchasing unused, high grade stamps. The saint paul certificates state that the stamps are "unused", the invoiced amounts for 25k are in line with high grade stamps...
Not one of four stamp dealers I've contacted, believe the stamps are of an value greater than 1-2k. The certificates issued by saint paul expertisers have no market credibility, in their opinions.
Conversely the certificates from the philatelic society - have been taken with unanimous credibility by all the stamp dealers:
http://www.philatelicfoundation.org/expertizing-process/the-process/ - details the authentication process of stamps. This does involve physical examination of the stamp.
The authentication process by saint paul of my stamps was flawed to the point that 4 out of 8 stamps were considered fraudulent merchandise by impartial and professional appraisers.
I believe a full refund of all expense associated with this purchase is due.
Initial Business Response /* (1000, 5, 2015/10/23) */
I wish that I would've had the opportunity to speak with our client regarding his portfolio before making a claim with the Revdex.com. It seems that lately that although we have stayed in complete contact as client stated more than 12 hours have been...
invested with teaching and helping our client understand the business. All the while he did turn around and invest more into his stamp portfolio. The true back bone of what we do here are the 100 year old classic stamps. While I do have some complaints, I have more than quadruple testimonials from clients whom have made plenty of profits for the 11 years that we have been in business. While this client is out of his 30 day money back guarantee, I will find a buyer for his original offering price or I can present his assets in this next world showing in December 2015. I would like our client to walk away with profits as I do every client we have. Again, as I stated before I do wish I could have had the opportunity to discuss this portfolio with the client before making such a claim. Thank you [redacted] Brittain
Initial Consumer Rebuttal /* (3000, 9, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept the response from Saint Paul Stamps as it's completely disingenuous. The context of their "business" proposition is that an investor buys stamps with the intent to earn a return on that investment by having SPS SELL those stamps to a buyer within a certain timeframe.
SPS tells new investors that they won't even take your stamps to sales events (i.e. shows) for 6-9 months and that the average holding period required to earn the 18-39% returns advertised is 18-24 months. For SPS to offer a 100% satisfaction guarantee if stamps are returned within 30 days doesn't address my complaint.
It's clear to me that SPS does not have any intent to satisfy their investors or provide them with a good experience. Their unprofessional response proves them to be completely disconnected from investors like me and is clear evidence that they are not listening.
I now see that I should have requested a different desired resolution. I would like to change my desired resolution to the following: "I would like Saint Paul Stamps to sell my 2 pair of 1988 25c Owl & Grosbeak error stamps within the next 15 days for at least $2,800 and send me a check for the proceeds".
Final Business Response /* (4000, 14, 2015/11/09) */
We will find a buyer for the original offering price however giving me a time limit is not something that I will agree to. We can only contact as many collectors or current investors as quickly as possible. We have stayed in complete contact with our client, We could understand his complaint if we had no contact with the client and he was unable to contact us through telephone or email which he has been able to. So we will commence in finding a buyer for the original offering price and will do so as quickly as possible.
Initial Business Response /* (1000, 5, 2016/04/26) */
Our client has had many offers in the past several years. We have stayed in complete contact and has taken his assets to many of our showings and informed him if all shows as well as percentages of those shows. We are just returning from show...
and I am going through show files as I am typing this message. Once I know the results from this show I will call our client. Given that the client does not want to wait considering he is out of his 30 day money back guarantee I will find a buyer for the original offering price given it has not just sold.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is the same every time I have called or they have contacted me. The offers he is talking about always includes trading in the stamps I originally bought and buying more expensive stamps. Their offers always includes me coming up with more money to invest, never gaining a profit as they say. Very slick talkers. I think giving them 6 yrs to sell 3 stamps which they have in their possession is not unreasonable. Buyer beware.
Initial Business Response /* (1000, 12, 2015/05/07) */
In regards to Mr. [redacted]; his portfolio manager and Mr [redacted] agreed to send him his stamps as he is a very hard man to get ahold of and Mr. [redacted] agreed that yes he was; making it very hard for him to accept a sale if not available...
for the bid. We will be sending Mr. [redacted] his stamps on Monday as our shipping gal is out sick today. I will send fed ex number as soon as I have it on Monday. Unless, Mr. [redacted] would answer emails quicker than calls then we could send email as to any sales? Let us know how he would like to proceed.
Thank you,
[redacted]