Dr. Karen Kuenning, OD and Associates Reviews (1)
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Dr. Karen Kuenning, OD and Associates Rating
Address: 6554 S Parker Rd Unit 101, Aurora, Colorado, United States, 80016-3013
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www.tampabayrentalsolutions.com
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Initial Business Response /* (1000, 6, 2015/07/08) */
Good afternoon, [redacted]! I am the Office Manager here at Dr. [redacted] Optometry, and I would like to personally apologize for the lack of communication on our part. Our office has a posted policy that if insurance is not presented at the...
time of service or within 30 days of the appointment, the patient must submit their insurance claim themselves. The patient at the time indicated that there was no insurance; however, there is absolutely no excuse for our lack of follow-up and communication to you on this matter, and we truly apologize for not getting back to you after you reached out to LensCrafters for the same issue. I just left you a voicemail on the number provided through your Revdex.com inquiry; if you kindly call our office at (XXX) XXX-XXXX when you have a minute, our technicians are waiting for your call and can process that refund for you. If there's ever anything else you or your family need, please don't hesitate to give us a call! We appreciate the feedback and thank you from the bottom of our hearts for allowing us to care for your family's vision and eye health. I hope you have a wonderful day!
Initial Consumer Rebuttal /* (2000, 8, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was issued.