Dr. Kelly W Keith, DDS

Complaint: [redacted]
I am rejecting this response because:[redacted] is still being untruthful in her responses. She never spoke to me regarding my balance. I have never received 1 statement since mailing my last payment. When I receive a statement, I will mail in a payment. It is also untrue she would have "gladly refunded the $300" because when I spoke to [redacted] she stated there was nothing they could do to refund the unauthorized charge of $300. I was placed on hold for a long time & [redacted] stated Dr. [redacted] said it could not be refunded. I informed [redacted] who was with [redacted] that the bank advised I file fraud charges. Samanthaa still refused to refund the unauthorized charge; therefore, I filed fraud charges with the bank in order to get the $300 back. I agree with [redacted] that this is all uncalled for, but when an unauthorized charge is made & the business will not correct their mistake filing with the Revdex.com, Attorney General & Dental Board as well as fraud charges with the bank was my only recourse. I also agree that Dr. [redacted] provided excellent dental care. I had made the decision to not return to Dr. [redacted] office months before this incident because of [redacted]'s harassing voice mails. She placed her calls to me while I was in the middle of teaching, so there was no way to answer the calls when she placed them. Then after hearing her abrasive messages, I did not wish to speak to her, so I waited for invoices in the mail. It is unfortunate I cannot get quality care from an excellent dentist due to the receptionist.    
Regards,
[redacted]

To whom it may concern w/the Revdex.com regarding a complaint from our patient [redacted].  I would like to state that on several different occasions Dr. [redacted] DDS provided excellent care and treatment for our patient.  We filed claims for the patient for all dates of service and although...

we greatly appreciate her co-payments and the payments from her insurance company there however was an outstanding balance on the account in the amount of $300.00 leftover after insurance payments.  Patient was informed by mail when we sent her statement to her residence, as she mentioned in her complaint to the Revdex.com.  She also had been sent several other statements after the last insurance payment came through as of 03-01-2016.  I would also like to mention that the patient gave us her credit card information to be left on file with our office just in case there was a balance after all insurance payments came thru. She also was aware of the fact that when she signed our Financial Policy and Procedure form @ her initial appointment that this would be required.  I also attempted several times to reach patient from 03-01-2016 up until the time the payment of $300.00 was charged to her credit card.  The day I ran the credit card I phoned patient in advance and notified her that I would be running her credit card for the balance.  She did not return my call.  I again attempted to call her and notify her that the credit card balance was charged out and that if she had any questions or concerns to please call me.  It wasn't until several attempts made of trying to collect on her balance that she finally called me after the fact.  She then called and spoke to my co-worker [redacted] and refused to speak with me, [redacted] (Office Manager).  I would have gladly refunded her payment off $300.00 and would have tried to work out other payment arrangements for her had she just stayed in touch with our office regarding her balance.  However she chose to ignore our statements, and our phone calls.  I would like to mention that I have been here with Dr. [redacted]'s Dental for eight years now and I strive to serve all patients with kindness and knowledge regarding they're accounts and they're experience here at our office and I am truly sorry she had a bad experience.  Thank you for your time and consideration regarding this matter.

I would like to first respond by saying that I did make several attempts prior to running your credit card that you personally left on file for me to charge should there be any remaining outstanding balance on your account after all of your insurance payments came through.  I did send several statements and I did attempt several times to call you regarding you balance of the $300.00.  I would like to say that I am however unaware of your travel arrangements and did not know that you could not get to the phone and call us.  I am only doing my job and in the utmost kind and professional manner.  I have never had this concern with a patient and I take great pride in making sure that I do my job well. I have never harassed a patient over a balance on an account and I never will.  Now, I know this.  I spoke to you regarding your balance and I did send you statements and once again I'm not sure how long I am supposed to wait for a patient to take care of their balance.  I find this all unnecessary and I would have gladly spoken with you and worked out a payment arrangement with you but you failed to stay in touch with our office.  I also would have refunded your payment on the day in question but once again you refused to speak with me and I was only trying to do my job.  Thank you kindly and have a nice day.

Complaint: [redacted]
I am rejecting this response because:It is untrue that the day of the unauthorized debit from my account that [redacted] did anything but call me once, inform me she was making the unauthorized debit & immediately made the charge. I was traveling & by the time I received the message an hour later it had already been fraudulently debited. I had no time to phone her office before she made the unauthorized charge to tell her she was not authorized to.  It is untrue I knew I was required to leave a debit card on file per their financial agreement. This is the first time I have heard of this requirement. I have mailed in check payments since receiving care, therefore had no idea no one put off the blue they would fraudulently debit my account instead of mail a statement & me return it with a check.  I have not received a statement since my bank returned my $300 from this unauthorized charge on August 2. I have been awaiting one.  Because of this fraudulent business practice I have also filed complaints with the Texas Attorney General and Dental Board.  [redacted] phone calls border on harassment as she is very abrasive & unprofessional. This is why I refuse to speak with her after her fraudulent charge to my account.  
Regards,
[redacted]