Dr. Ken Cirka, DMD

The patient has been given a refund for the miscommunication This has been handled fully

The situation has been resolved. We have scheduled the patient to have her tooth repaired free of charge again and advised her to get the crown done

I am sorry that I was not clear in my response I was trying to explain why additional treatment may have been required, not assigning blame elsewhere The patient returned for additional treatment after he requested a refund He returned to our office and received treatment valued at $which we did at no charge to the patient The patient accepted this as a resolution, had the work completed without complaint, and now is requesting additional financial compensation We feel that this issue was closed and resolved when he agreed to return for additional services at no charge to make him whole again

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The patient saw us on 3/29/16.  He reported gaps between the teeth which were trapping food.  This trapped food caused cavities on the roots of the teeth.  Root cavities are the most sensitive and the decay progresses rapidly, especially with the gum recession that the patient has in...

some areas.  The patient was informed of home care instructions and advised of using a prescription toothpaste for cavities.The patient was advised that the sensitivity after the fillings is possible and that the decay may be deep.Two weeks after having fillings done, the patient subsequently needed additional treatment at a specialist, and returned for us to put two permanent fillings in the tooth that required restored after the treatment at the specialist.  We did not charge the patient for these two fillings, even though they are at a higher cost than the first fillings placed in the tooth.    We cannot predict nor control the body's healing after fillings are placed.  Before treatment, the patient did not originate that the teeth were throbbing or hot sensitive or spontaneous pain or unable to place pressure on the teeth, so we do not diagnose the patient as needing root canals from the start.  We do only if one or more of these symptoms is present.It is unfortunate that the dentist he saw 6 months prior to seeing us did not treat these cavities then as they would not have become deeper in the teeth, resulting in additional cost and valuable time missed from work.  We did not charge the patient the $854, the cost of the two fillings placed after the treatment at the specialist.  We did this at the request of the patient, and thought it was only fair.  We thought that that this matter was handled on 6/10/16 when the patient decided to return to us for additional care.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  Whether blame was being assigned or an explanation given of why further treatment may have been needed is irrelevant. This line of discussion is merely a distraction from the question: Why was the work done when it so clearly should have been a root canal in the first place? This provider continues to distort the truth and shirk responsibility for the treatment they provided. They performed an unnecessary procedure that caused more harm than good physically, financially, and now emotionally. Was their motivation an act of greed based on exploiting the trust patients bestow on professionals or shear incompetence or gross negligence? Only because I was under the impression a refund was being processed did I return to the provider. I was practically begged to come back and give them one more chance to prove they knew what they were doing and stood behind their work. At no point was I informed this work was in place of the refund. I would have declined and gone elsewhere. There is a pattern from this provider that you can see in the previous emails and even in the latest response. The provider will make an initial assertion and attempt to walk it back based on not being clear. They've done it with the work they did, they've done it with the refund, and they've done it regarding their claim it was the fault of my previous provider. So as not to continue the cycle of misunderstanding through purposely-vague language I will be abundantly clear. I want the money back for the work they did unnecessarily. This is not an unreasonable request given the amount of physical pain I have endured and the amount of time I have missed from work due to the disingenuous practices of this provider. It is also what I was led to believe would happen when the provider insisted I give them yet another chance to make things right. Things are far from right. 
Regards,
[redacted]

This issue has been resolved with the patient on 7/1/14.  I reached out to the patient with a phone call to see how I could help resolve this.  I first asked her to retell me what happened in the consultation.  After talking she admitted that she didn't read the paperwork we provided....

 We followed our standard procedures.   I asked her what I could do to make this better for her.  The patient told me that she appreciated the apology and the offer, but there was nothing I could do.  This has been fully resolved with the patient.

The patient has been given a refund for the miscommunication.  This has been handled fully.

Review: Dr. Cirka's office told me that I needed a night guard. They specifically stated that they had checked my insurance and it would cover 50% of the cost.

At a separate appointment, Dr. Cirka's office told my wife that she needed a night guard. They specifically stated that they had checked her insurance and it would cover 50% of the cost. They brought out a calculator in this instance to show her how much she would pay and how much she would get back.

The night guards were ordered, we paid the office $427 for each night guard, and an insurance claim was submitted. Both insurance claims were rejected.

After receiving the rejection, I called the office and was told that they checked our insurance again and neither of us was covered for a night guard. Dr. Cirka's office did not offer an office credit or a refund.

If this was once instance, I could believe it was a mistake. However, this happened at two separate appointments, on two separate days, with two different insurance plans. Therefore, I believe the office intentionally lied to us about coverage in order to convince us to purchase the night guards.Desired Settlement: Dr. Cirka's office should credit $213.5 back to my credit card and $213.5 to my wife's credit card for lying to us about our night guards being covered by insurance.

Business

Response:

The patient has been given a refund for the miscommunication. This has been handled fully.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had an appointment in Dr. Cirka's office on 6/25/14 to as my eligibility for [redacted]. After the assessment, I met with his office manager, [redacted]. After [redacted] explained the payment options, he explained that I may be able to qualify for a 0% interest loan. He asked if I would be interested in finding out if I qualified. I said yes. He never said that I was signing up for a credit card. He represented to me that it was a simple check. Yet, yesterday, I received a credit card in the mail. I am outraged. I did not want a credit card opened. Never was I told this would happen. His office mislead and misrepresented itself. My credit has now been negatively affected as a result.Desired Settlement: I don't know what I want exactly. I guess all they can do is apologize, but I feel wronged by this.

Business

Response:

This issue has been resolved with the patient on 7/1/14. I reached out to the patient with a phone call to see how I could help resolve this. I first asked her to retell me what happened in the consultation. After talking she admitted that she didn't read the paperwork we provided. We followed our standard procedures. I asked her what I could do to make this better for her. The patient told me that she appreciated the apology and the offer, but there was nothing I could do. This has been fully resolved with the patient.

Review: I went to Doctor Ken Cirka's office in March 2014 for an evaluation for crown to put in my froth tooth, because I had root canal that was done some years ago and the tooth was turning black, When I called the office I was told that, the visit would be free, on the day of my visit I was told that I need an X-ray that would cost a total of $39.00 (I thought the visit would be free)Then I was told I may not the crown after all and they if they can clean the tooth and replace the excising pole and try and whiten the tooth a little,if it's unsuccessful I'll have to get the crown. (Not a Problem), After the consultation, I spoke to the office Manger [redacted] to go over payment. I was told by [redacted] that the total cost would $427.00 and I'll get half of it back from my insurance company. The insurance([redacted])company told me that I'm not going to get half that they office they're not in network (I wasn't told by Dr. Cirk's office) I decided that it was a done deal. I got my tooth worked on in March and in May I notice that tooth chipped I called and made an appointment for June which I had the tooth repaired, it's July and the tooth chipped again (in the same place) so I called Dr. Crika office trying to get another appointment to have the tooth repaired and was total by the office manager [redacted] that I'll have to pay for them to repair to tooth his time I think this is up fair and not right.Desired Settlement: I'd like my tooth to be repaired the right way with by the Doctor not his assistant. Thanks

Business

Response:

The situation has been resolved. We have scheduled the patient to have her tooth repaired free of charge again and advised her to get the crown done.