Dr. Kimberly Henry

We have already spoken to the customer. The vehicle is a and is not covered under any warranty. We have quoted the customer what it would cost to repair

*** ***I am sorry for the inconvenience we caused. There was a delay in processing your refund, but we did process it on June **, so you should have seen the credit to your account the following week. If you have not seen this credit please call me Jessica B*** ** ***
***As for the tail light, there was a delay from the manufacturer and it was on backorder. I apologize for the lack of communication from our service department concerning this. Our service manager Don M*** has confirmed that your part came in last week and he left you a voicemail looking to set up a time for you to come in and have it installed. Please call him at your earliest convenience.If you have any other questions or concerns please feel free to contact me.Sincerely,Jessica B***

Have already spoken to customer Have already spoken to an Attorney Have already spoken is *** The dealership went of off the information that was provided to us at the time of sale by a vendor and did nothing wrong We will NOT be paying off your credit union No
matter how many consumer complaint avenues you take, or how many attorneys you waste more money on the outcome will not change I apologize for any inconvenience, but your issue is with carfax, not Barton Chevrolet Cadillac

Dealer has attempted to work with customer. Customer has a misconception that this issue would have fallen under a warranty. It was a pre owned vehicle, and the air conditioner would not have been covered if she came back a day or a week after she purchased the
vehicle as it is not covered underneath the limited warranty that comes with all used vehicles in NY. Customer purchased on 02/**/2016. The customer declined a service contract twice. Repair would NOT be $as that is a quote from a different shop. The quote from our team was $800. In an attempt to help the customer we offered to do the repair for 50% of that number, which is less than 31% of the first quote she received . That offer still stands and we will honor it whenever *** *** is available. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]- I apologize my team and I failed to meet your expectations.  When we take a deposit it is the last step in finalizing the sale for usually our completely satisfied customers.  We will make an exception to our refund policy for you this one time, but in the future know...

that a deposit at a car dealership is Non Refundable unless that dealer can not obtain financing at the agreed upon terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:was this car inspected when taken in for a trade as the salesman told me it would pass a certified vehicle if it weren't for the miles.Salesman  Erwin also sent YouTube claiming only damage was a dingWatch "My caddy" on YouTubeMy caddy: [redacted]
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In NYS we can not get the exact amount DMV will charge for registration as it is based on the county you live in and the weight of the vehicle.  Some dealers charge $300-$400 per customer on every deal.  Some refund the difference and some keep the difference.  At Barton Chevrolet we...

collect a blank check made out to DMV with the dollar amount left blank.  If the customer is not comfortable writing a blank check OR does not have one we will write one of ours and get reimbursed.  When they get the registration the EXACT amount the check was for will be in the bottom right of the registration.  The attached purchased agreement signed by both the buyer and the co buyer clearly states that the registration fee was NOT included in the transaction, and that it was in fact "EXTRA."  If my team failed to disclose this properly it would not be clearly stated on this purchase agreement.