Dr. Llaird Likens LLC

Initial Business Response /* (1000, 5, 2016/02/03) */
Hello ***,
Our policy is store credit onlyNo refundsOur customer service emailed you your store credit coupon code that can be used anytime
Thank you,
LPS
Initial Consumer Rebuttal /* (3000, 8, 2016/02/05) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I will not accept store credit, as you have deleted my account infoI have logged into you size a million times before and since the return of my item and no initial contact was made from you for weeks, I cannot log into my account!! Why is that? My login info was saved to my phone and to my computer and now I am told that it is an invalid loginI don't know what kind of shady business you are running but not returning customer emails and deleting customer accounts is BAD business! I DO NOT want store credit, I want my money back! I have absolutely NO interest in spending my money with a so-called business that does BAD business! Have you seen all the unhappy customers that have posted to your Favebook page? Well that may be a place to start looking if you want to keep your business up and running! I will be sure to share my experience with your business to EVERYONE that I know!!!

Initial Business Response /* (1000, 5, 2015/12/22) */
Hello, we emailed customer with tracking information, in which we received a reply back from customer confirming she received email(not sure why this complaint is being filed when she acknowledged receiving email)Tracking indicates the package
was delivered to individualHere's the link to the tracking information : https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX...⇄ /> Thank you,
Lps

Initial Business Response /* (1000, 5, 2015/12/15) */
[redacted], The return policy and form is on our website under shipping and returns Yes, you can return it to receive store credit
Thank you,
LPS

Initial Business Response /* (1000, 5, 2015/12/08) */
[redacted],
With the high volume orders we have taken in for black Friday and cyber Monday, shipping is taking longer than expectedWe plan on having a mass shipping this week so all of our customers can enjoy our products! You will receive an
email with confirmation and tracking number as soon as it leaves our warehouseWe here at LPS want you to know we greatly appreciate you as a customer and we are looking forward to you receiving your order
Best,
LPS
Initial Consumer Rebuttal /* (2000, 7, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, however, I am moving this weekend and will have a new addressMy new address is [redacted] XXXXX